About Managed | Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Addison, TX, US
Year founded
2007
$23 - $25/hr
Contractor
Posted 9 days ago
Job description
Job Title: IT Help Desk Support & Printer Technician (Print Support Specialist I)
Position Overview:
Key Responsibilities:
Qualifications:
Preferred Experience:
Work Site Address: 3801 Spring Street, Racine, WI 53405
Work Type: W-2 Contract | Onsite
Schedule: Monday to Friday | 8:00 AM – 5:00 PM | 1-hour lunch
Hours/Week: 40
Travel Required: Yes (up to 30%) between hospital campuses and clinics using personal vehicle
Position Overview:
Ricoh is seeking a customer-service-focused IT Help Desk Support & Printer Technician to support the daily operations of printer and device support at Ascension hospital campuses. This is a field-based role requiring regular travel between multiple sites within Racine, WI, and frequent walking within large hospital environments.
The ideal candidate is a self-starter with excellent customer service skills, hands-on printer troubleshooting ability, and knowledge of device support tools and HP-certified equipment.
Key Responsibilities:
Provide daily support for site-specific network and workstation printers.
Serve as the first responder for minor printer issues (e.g., paper jams, toner replacement).
Deliver toner and printer supplies using a flat cart or dolly as needed.
Conduct printer assessments and basic troubleshooting after training.
Respond promptly and professionally to customer support requests; escalate when necessary.
Maintain inventory of onsite hardware, hot swap units, and consumables.
Log service calls, maintenance activities, and meter reads using TRAC Solution.
Keep the customer informed throughout the service process.
Coordinate with the Printer Fleet Manager or Integrated Account Manager regarding fleet performance.
Assist with printer procurement when needed.
Qualifications:
High School Diploma or equivalent required.
HP Certifications – REQUIRED.
Valid Driver’s License and reliable personal vehicle – REQUIRED (travel reimbursed as per company policy).
Experience in IT Help Desk Support or Technical Printer Support is preferred.
Strong working knowledge of networked printers, common troubleshooting tools, and ticketing platforms.
Ability to lift up to 20 lbs. and walk extensively throughout the day.
Excellent documentation and communication skills.
Preferred Experience:
Previous support experience in healthcare or large-scale enterprise environments.
Familiarity with printer fleet tools and databases.
Experience using TRAC Solution or similar service management software.
Understanding of printer connectivity (USB, Ethernet, wireless) and minor hardware repair.
managedstaffing.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Help Desk Technician?
A: To succeed as a Help Desk Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with customers, and the ability to work effectively in a team environment. By combining these technical and soft skills, Help Desk Technicians can efficiently resolve customer issues, build trust, and lay the foundation for a successful career in IT support and customer service.
Q: What is the career path for a Help Desk Technician?
A: A Help Desk Technician's typical career progression involves starting as a junior support specialist, advancing to a mid-level technical support specialist or senior help desk technician, and eventually moving into senior technical leadership roles such as technical team lead or IT operations manager. Key opportunities for skill development include learning IT service management frameworks, expanding technical expertise into areas like cloud computing, cybersecurity, or network administration, and developing strong communication and problem-solving skills. Long-term career prospects may lead to roles like IT project manager, service delivery manager, or even a career transition into specialized fields like IT consulting or technical sales.
