ZipRecruiter

Log In

1

Help Desk Tier 1 Jobs (NOW HIRING)

NSN Management

Be Seen First

Tier 1 Help Desk Technician

Tulsa, OK · On-site

$18.25 - $24.75/hr

  • PTO

NSN Management is looking for a Tier 1 Help Desk Technician who takes ownership of every ticket that comes their way. This role is less about walking in with a deep IT resume and more about attitude ...

Iron Bow Technologies

Tier 1 Help Desk Technician

Herndon, VA · On-site

$20.50 - $27.75/hr

It's The Iron Bow Way. 2+ Years HDI-CSR or Google IT Secret 20% local THE OPPORTUNITY The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and friendly manner ...

USM

Help Desk Analyst Tier 1

Baltimore, MD

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment. General Experience ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

They are seeking a Tier 1 Help Desk Technician to assist in operating an environment where all incidents, problems, requests, and service requests for end-users are received, monitored, tracked, and ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Our client is hiring 3 IT support specialists for 9 weeks (no extension) to help with the holiday uptick. These consultants will provide Tier 1 technical support for their digital selling ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will provide Tier 1 technical support for digital operations. The role focuses exclusively on ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

Lyra Technology Group

Help Desk Technician (Tier 1-2)

Lisle, IL

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group is seeking a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy , in Lisle, Illinois. This individual will be ...

Leidos

Enterprise Help Desk (EHD) Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

The Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF)

previous page

Showing results 41-60

All JobsHelp Desk Tier 1 Jobs

Help Desk Tier 1 information

See salary details

$12

$23

$33

How much do help desk tier 1 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

More about Help Desk Tier 1 jobs

What cities are hiring for Help Desk Tier 1 jobs?

Cities with the most Help Desk Tier 1 job openings:

What states have the most Help Desk Tier 1 jobs?

States with the most job openings for Help Desk Tier 1 jobs include:

What job categories do people searching Help Desk Tier 1 jobs look for?

The top searched job categories for Help Desk Tier 1 jobs are:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 1 Help Desk Technician

NSN Management

Tulsa, OK • On-site

$18.25 - $24.75/hr

Full-time

PTO

Re-posted 15 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

NSN Management is looking for a Tier 1 Help Desk Technician who takes ownership of every ticket that comes their way. This role is less about walking in with a deep IT resume and more about attitude: someone dependable, curious, and genuinely motivated to figure out why something isn't working — and stick with it until it is. You'll be the first voice our users hear when something breaks, so a clear, confident, and friendly phone presence matters just as much as your technical chops.

If you've got a solid foundation in networking basics and Windows, a strong work ethic, and you're hungry to grow your IT career, we want to talk to you.

What You'll Do

  • Answer inbound help desk calls, emails, and tickets, providing friendly, professional, and clear communication at every step
  • Troubleshoot and resolve common hardware, software, and connectivity issues for end users
  • Perform basic network troubleshooting (DNS resolution, IP configuration, connectivity checks) to diagnose whether an issue is local, network, or application-level
  • Support and maintain Windows desktop environments, including user account, password, and access issues
  • Document every issue and resolution thoroughly and accurately in the ticketing system
  • Escalate complex issues to Tier 2/3 support with clear, well-documented notes
  • Follow up with users to confirm issues are fully resolved and they're satisfied with the outcome
  • Identify recurring issues and flag patterns to help improve support processes

What We're Looking For

  • Strong work ethic and reliability — you show up, follow through, and take pride in your work
  • Genuine troubleshooting mindset: patient, methodical, and persistent when a problem isn't obvious
  • Working knowledge of networking fundamentals — you understand what DNS and TCP/IP are and how they fit into everyday connectivity issues
  • Comfort supporting and navigating Microsoft Windows environments
  • Strong, confident verbal communication skills — you'll be on the phone often and need to sound calm, clear, and professional
  • A genuine willingness to learn and grow; we'll invest in the right person even if your resume is light on formal IT experience
  • Ability to stay organized and manage multiple tickets/priorities at once

Nice to Have (Not Required)

  • Prior help desk, call center, or customer support experience
  • Experience with a ticketing system (e.g., ServiceNow, Zendesk, Freshservice)
  • CompTIA A+ or Network+ certification (or actively working toward one)
  • Exposure to Active Directory, Office 365, or basic PC hardware repair

Company Description

NSN Management is a Tulsa-based managed IT services provider now in our 12th year. We built our business on doing IT the right way — a standardized, build-it-once-use-it-everywhere approach that means less firefighting and more consistent, reliable service for the businesses we support. Our work has earned national recognition in the MSP community, including Datto MSP of the Year honors. We’re a small, close-knit team where your work is visible, your ideas are heard, and what you do makes a real difference for our clients.