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Help Desk Tier 1 Jobs in Michigan (NOW HIRING)

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with ...

SMART ASS NERDS LLC

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Helpdesk Technician - Tier 1 Development Program

Livonia, MI · On-site

$16 - $20/hr

This program is designed for Tier 1 help desk support staff and helps them develop toward Tier 2, Tier 3, or other technical roles as business needs and individual growth allow. The outline below ...

New

SMART ASS NERDS LLC

Be Seen First

Helpdesk Technician - Tier 1 Development Program

Livonia, MI · On-site

$16 - $20/hr

This program is designed for Tier 1 help desk support staff and helps them develop toward Tier 2, Tier 3, or other technical roles as business needs and individual growth allow. The outline below ...

New

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

... desk experience. Technical Skills: • Basic knowledge of Windows and macOS operating systems, • ... Essential Functions: 1. First Point of Contact: Respond to incoming calls, helpdesk tickets and ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

... desk experience. Technical Skills: * Basic knowledge of Windows and macOS operating systems ... Essential Functions: 1. First Point of Contact: Respond to incoming calls, helpdesk tickets and ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

New

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

$80 - $100/hr

In this capacity, one could leverage deep ITIL v4 framework knowledge and multi-tier support models ... Manages helpdesk operations. * Relevant certification from a nationally recognized technical ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for providing technical support and ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for providing technical support and ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Michigan

Help Desk Tier 1 information

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How much do help desk tier 1 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk tier 1 in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Michigan?

For Help Desk Tier 1 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Michigan look for?

The top searched job categories for Help Desk Tier 1 jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Tier 1 jobs?

Cities in Michigan with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Michigan as of September 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Support Specailist

NexForm, Inc.

Big Rapids, MI • On-site

$65K - $80K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Key responsibilities

  • Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.

  • Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.

  • Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.

Job description

Help Desk Support Specialist
Reports to: IT Support Supervisor
Location: Battle Creek, MI
The Help Desk Support Specialist is responsible for providing first-level technical support to employees at the facility. This position ensures the efficient operation of computer systems, hardware, software, printers, mobile devices, and other technology resources by troubleshooting issues, resolving service requests, and coordinating with corporate IT and third-party vendors when necessary. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment.
RESPONSIBILITIES:
  • Serve as the primary IT support contact for all employees at the facility.
  • Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
  • Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
  • Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
  • Set up technology for new hires, including computers, user accounts, phones, and system access.
  • Assist with employee onboarding and offboarding by provisioning and recovering IT equipment.
  • Perform routine hardware replacements, software installations, and system updates.
  • Maintain inventory of IT equipment and technology assets.
  • Document support requests, resolutions, and recurring issues within the help desk system.
  • Coordinate with corporate IT and external vendors to escalate complex technical issues.
  • Support conference room technology, audiovisual equipment, and meeting setup.
  • Assist with basic network troubleshooting and connectivity issues.
  • Ensure compliance with company cybersecurity policies and assist with security best practices.
  • Maintain confidentiality of company information and employee data.
  • Participate in disaster recovery and business continuity activities as needed.
  • Perform other duties as assigned.
REQUIREMENTS:
  • Associate degree in Information Technology, Computer Science, or related field preferred
  • 2-5 Years of help desk or desktop support experience
  • Experience supporting Windows operating systems and Microsoft Office applications
  • Experience in a manufacturing environment preferred
  • Experience with Active Directory, Microsoft 365, and ticketing systems is preferred
Who we are
NexForm, headquartered in Battle Creek, Michigan, is a vertically integrated manufacturer of engineered fiber solutions for automotive thermal and noise, vibration, and harshness (NVH) applications. We design and produce lightweight, durable components for leading OEMs and Tier-1 suppliers, with operations in the U.S. and Mexico. Backed by Crest Rock, NexForm is focused on growth through innovation, expanded capabilities, and operational excellence.
NexForm offers competitive compensation and benefits package (including but not limited to medical, dental, vision, Rx, life insurance, disability coverage, 401K and company match, paid holidays, tuition reimbursement eligibility, etc.)
NexForm is an Equal Opportunity Employer
At NexForm, we take pride in our diverse team. Our organization is made up of individuals from a wide range of backgrounds, races, beliefs, and experiences, all united by a shared goal of making a positive impact. We’ve seen firsthand the strength that equity brings and believe everyone should have equal opportunities to grow, succeed, and live with purpose.
Unsolicited Resumes from Third-Party Recruiters
Please note that, in accordance with NexForm Technologies policy, we do not accept unsolicited resumes from third-party recruiters. Any agency, individual, or entity that submits a resume without prior authorization does so with the understanding that Motus reserves the right to hire the candidate at its discretion without any obligation to pay a fee.

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