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Help Desk Tier 1 Jobs (NOW HIRING)

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC

$23.25 - $31.75/hr

Serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk oversight. The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external ...

Siepe

IT Help Desk Tier 1

New York, NY · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...

Siepe

IT Help Desk Tier 1

New York, NY

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...

Navstar

Service Desk Tier 1 Lead

Washington, DC · On-site

Service Desk Tier 1 Lead GTSC seeks a highly experienced and motivated Service Desk Tier 1 Lead. Position contingent upon contract award. Multiple positions available. Location: Washington, DC.

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site

$56K - $59K/yr

Provides Tier 1 Service Desk support for users of DLSA systems, services, and components. * Serves ... Supports daily user and help desk operations during the required support window of Monday through ...

Siepe

IT Help Desk Tier 1

New York, NY

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

Kentucky State Police Information Technology Branch is seeking individuals to work on the Help Desk (Tier 1) as a Help Desk Technician. The KSP Help Desk is a 24/7/365 support center for all KSP ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

American Systems

Service Desk Tier 1 Support

$56K - $59K/yr

Supports daily user and help desk operations during the required support window of Monday through ... Experience providing Tier 1 help desk or service desk support in an enterprise IT environment is ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$56K - $59K/yr

Provides Tier 1 Service Desk support for users of DLSA systems, services, and components. * Serves ... Supports daily user and help desk operations during the required support window of Monday through ...

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Help Desk Tier 1 information

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How much do help desk tier 1 jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk tier 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

More about Help Desk Tier 1 jobs
What cities are hiring for Help Desk Tier 1 jobs? Cities with the most Help Desk Tier 1 job openings:
What states have the most Help Desk Tier 1 jobs? States with the most job openings for Help Desk Tier 1 jobs include:
What job categories do people searching Help Desk Tier 1 jobs look for? The top searched job categories for Help Desk Tier 1 jobs are:
Help Desk Tier 1 jobs near you
Help Desk Analyst - Tier II

Help Desk Analyst - Tier II

ONEGLOBE LLC

Washington, DC

$23.25 - $31.75/hr

Other

Posted 16 days ago

Job description

Description

As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems' related questions.

  • Serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk oversight. The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external end-users. Users contact the service team via telephone, email or through Microsoft Teams, and Service Desk ticketing tool.
  • Work in a team that performs duties that involve the planning and delivery of customer support services including, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. 
  • Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. 
  • Diagnose and resolve problems in response to customer reported incidents, researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements. 
  • Provide constant customer service improvements such as communications and relationships

Requirements

  •  Bachelor's degree plus a minimum of 8 years of experience.
  • Must be a U.S. citizen to obtain a FEMA Entrance on Duty (EOD) security clearance.
  • Excellent verbal and written communication skills, phone etiquette, data entry.
  • Good teamwork, problem-solving, and analytical skills.
  • Experience in troubleshooting and conducting root cause analysis.
  • Must be customer focused and service oriented, attentive to details, with ability to multi-task and act with professionalism at all times

Preferred Qualifications:

  • Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support.
  • Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
  • Experience working in a call center or Help Desk and Support center organization, providing user support and customer service.
  • Experience with an incident management application.

About OneGlobe

OneGlobe LLC is a small business headquartered in Virginia that has delivered innovative software engineering, cloud, data, and AI/ML solutions to federal customers since 2005. We are an AWS Partner Network Advanced Tier Consulting Partner, CMMI-DEV Level 3 appraised, and have been recognized as a Top Workplace. Our culture emphasizes continuous learning, collaboration, and mission-focused delivery - and we invest in our people through training, certifications, and clear career pathways.

OneGlobe is staffing a federal data science services team that supports a high-impact mission program. The team works alongside business analysts, machine learning engineers, application developers, and government leaders to build analytic and AI/ML capabilities on top of an enterprise analytics platform. The work spans predictive and prescriptive analytics, machine learning, natural language processing, graph analytics, visualization, and unified case management - at a scale of millions of records per day. Engagements typically run from three-month sprints to multi-year capability builds, on mostly structured data drawn from many disparate sources.

The Data Analyst is a key member of the project team, working under occasional supervision to mine, prepare, analyze, and report on mission data. They implement models built by senior team members, design dashboards and reports, and surface findings that inform program decisions and policy.

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