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Technical It Support Jobs (NOW HIRING)

Saxton & Stump LLC

IT Support Analyst

Charleston, SC · On-site

Provide first-level technical support to end-users, including troubleshooting hardware and software issues. * Install, configure, and maintain computer systems, software, and peripheral devices ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... Partner with clinical, operational, compliance, and technical leaders to identify training and ...

HCTec

IT Support Analyst II

Chandler, AZ

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

Per Scholas

Technical Instructor IT Support

Phoenix, AZ · On-site

$21.25 - $29.25/hr

... IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ...

New

h2m

IT Support Technician

Melville, NY · On-site

$24 - $34/hr

Provides technical applications and related IT support for company-wide software applications, which include testing, troubleshooting and/or analysis. * Install, configure, and maintain software ...

Lawler Foods

IT Technical Support Manager

Saint Paul, MN · On-site

$120 - $135/hr

Opportunity Overview The Technical Support Manager based in St. Paul, MN , is responsible for overseeing the day-to-day operations of the IT support team and services provide by our managed support ...

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Technical It Support information

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How much do technical it support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical it support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is technical IT support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What are the key skills and qualifications needed to thrive as a technical IT support specialist?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

What are some of the most common challenges faced by technical IT support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

Which technical IT support job is the highest paid?

Senior IT support roles such as IT Manager, Network Architect, or Cybersecurity Manager tend to have the highest salaries in the technical support field, often exceeding $100,000 annually. These positions typically require advanced certifications, extensive experience, and strong technical skills in areas like network infrastructure, security, and systems administration.
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What states have the most Technical It Support jobs?

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What job categories do people searching Technical It Support jobs look for?

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Technical It Support jobs near you
Infographic showing various Technical It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical IT Support - Analyst

Bethesda, MD • Remote

mPower, Inc.
Business Management Consulting • 11 - 50 employees
Learn more about mPower, Inc.external

Full-time

Posted 8 days ago

Job description

mPower, Inc. is seeking a Technical IT Support - Analyst will work as part of a collaborative team to support and deliver technology solutions that meet evolving business needs. This role involves regular interaction with users and stakeholders to troubleshoot technical issues, understand requirements, support applications, and translate business needs into practical solutions. Success requires strong technical problem-solving, communication, and customer service skills, with the ability to work effectively with both technical and non-technical audiences. 
Responsibilities
  • Collaborate with business stakeholders to gather, analyze, and document business requirements, translating user needs into functional application solutions.
  • Create and maintain project artifacts, including business requirements, process flows, solution designs, and implementation documentation.
  • Develop and maintain end-user documentation, including Standard Operating Procedures (SOPs), user guides, quick reference materials, FAQs, and training resources.
  • Ability to design, configure, and maintain low-code business applications, including Google AppSheet and Google Sites, to improve business processes and operational efficiency.
  • Serve as a primary application support resource by responding to user inquiries, troubleshooting application issues, and resolving incidents within established service level agreements (SLAs).
  • Manage user accounts, permissions, and access for business applications while ensuring compliance with organizational policies and security requirements.
  • Coordinate and support User Acceptance Testing (UAT), validating application functionality and incorporating user feedback into future enhancements.
  • Execute functional, regression, and basic automated testing to verify application quality, performance, and reliability prior to implementation.
  • Act as a power user of enterprise productivity and mission-support applications, providing guidance, troubleshooting assistance, and workflow recommendations to end users.
  • Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions.
  • Monitor application performance, identify recurring issues, and recommend process improvements or system enhancements based on user feedback and operational trends.
  • Collaborate with developers, system administrators, and technical teams to escalate complex issues requiring application, interface, or backend modifications.
  • Maintain accurate records of incidents, service requests, and resolutions within the organization's IT Service Management (ITSM) platform.
  • Support IT change management activities by assisting with planning, testing, documentation, communications, and implementation of application updates and enhancements.
  • Assist in maintaining customer satisfaction by providing responsive remote and onsite application support while contributing to the continuous improvement of business applications and digital services.
Qualifications

  • Bachelor’s degree in computer science or information systems, business, mathematics, or related field and 2 years of relevant IT experience OR an associate's degree in computer science or information system, business, mathematics or related field and 4 years of relevant IT experience 

  • Expertise in communicating complex technical topics in layman’s terms to diverse stakeholder groups.
  • Experience supporting end-user needs as a Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) application power-user is required.
  • Experience as a power user in all of the following technologies is beneficial: Google Workspace (especially AppSheet), Microsoft 365 (SharePoint), and Slack.
  • Demonstrated experience in the translation of end-user needs towards technical/functional requirements for COTS/GOTS applications and implementing technical or process changes to satisfy those needs.
  • Demonstrated understanding of industry IT best practices such as ITIL and Agile and their application towards enterprise operating environments.
  • Demonstrated strong written and oral communications skills are required.
  • Must be able to obtain a Public Trust clearance
Desired Qualifications
  • Preferred certifications include: ITIL Foundations, Microsoft 365 Foundations, Google AppSheet Developer Learning Path / Badge, or similar certifications.
  • Preferred experience with programming and LCNC
mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.