ZipRecruiter

Log In

1

Technical It Support Jobs (NOW HIRING)

Waystar

Technical IT Support Engineer

Louisville, KY · On-site

ABOUT THIS POSITION The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ...

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Responsibilities : • Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems. • Fields IT Support calls and ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

Bergelectric

IT Technical Support

Carlsbad, CA

$26 - $40/hr

... IT Support Technicians provide a wide range of user training, service request fulfilment, and incident management. Responsibilities * Provide Technical Support and assistance to end-users.

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

In this role, you will serve as the primary point of contact for user‑level IT support, responding promptly to technical issues and helping ensure the reliable operation of all systems.IT Support ...

KBR

IT Support Technician

Chantilly, VA

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO

$50K - $60K/yr

Technical support at the server level: Active Directory, DNS, DHCP, and IIS. * Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. * Remote access ...

Dentsply Sirona

IT Support Specialist

Johnson City, TN · On-site

The IT Support Specialist will provide technical support and customer service for hardware and software, troubleshoot issues, and train end-users on new devices and technologies. Responsibilities ...

Trulieve

IT Support Tech

Clearwater, FL · On-site

$19 - $26/hr

Exempt Role Summary The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This ...

next page

Showing results 1-20

All JobsTechnical It Support Jobs

Technical It Support information

See salary details

$14

$26

$44

How much do technical it support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical it support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Technical IT Support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

What are some of the most common challenges faced by Technical IT Support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

Is AI replacing tech support?

AI is increasingly used in technical IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, human IT support specialists are still essential for complex problems, personalized service, and decision-making that requires critical thinking and empathy. AI tools complement rather than replace the role of tech support professionals.

What are the key skills and qualifications needed to thrive as a Technical IT Support specialist, and why are they important?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

What is the role of IT technical support?

IT technical support professionals assist users with troubleshooting hardware, software, and network issues to ensure systems run smoothly. They often diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems, requiring good communication skills and technical knowledge. Certifications such as CompTIA A+ can enhance job prospects.

What is the job of technical support?

A technical support professional assists users with troubleshooting hardware, software, and network issues. They diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical problems efficiently.

Which IT job is the highest paying?

In the IT field, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, advanced certifications, and strong leadership skills, with specialization in areas like cybersecurity, cloud computing, or enterprise architecture also commanding high salaries.
More about Technical It Support jobs
What cities are hiring for Technical It Support jobs? Cities with the most Technical It Support job openings:
What states have the most Technical It Support jobs? States with the most job openings for Technical It Support jobs include:
Technical It Support jobs near you
Infographic showing various Technical It Support job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 67% Full Time, 29% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical IT Support Engineer

Technical IT Support Engineer

Waystar

Louisville, KY • On-site

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

ABOUT THIS POSITION
The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service Level Agreements (SLAs).
WHAT YOU'LL DO
Job Description:
Serve as the initial point of contact for all IT support requests via Jira Service Management tickets, calls, and email requests.
Participate in an on-call rotation supporting our nationally dispersed employees outside of office hours.
Provide timely communication and resolution in adherence to service level agreements.
Accurately capture and document issue details, symptoms, and all troubleshooting steps taken in the corresponding Jira ticket.
Perform basic troubleshooting for hardware, software, account access, and connectivity issues among others.
Resolve common requests independently (e.g., password resets, access requests, software installs, driver updates, M365 issues).
Route complex tickets to Tier 2 or specialized support teams with documented triage and troubleshooting steps taken before escalation.
Monitor open tickets and proactively update users on progress.
Deliver excellent customer service by setting clear expectations, communicating effectively, and following up with end users.
Follow established workflows, knowledge base articles, and escalation procedures.
WHAT YOU'LL NEED
Strong communication and customer service skills.
Familiarity with Jira Service Management (or similar ticketing systems) and Microsoft 365 Products.
Basic knowledge of operating systems, productivity software, networking, and account management.
Ability to work in a collaborative environment optimistically and with a willingness to learn.
Detail-oriented with strong organizational and problem-solving skills.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply