ZipRecruiter

Log In

1

Technical It Support Jobs (NOW HIRING)

DLH

Technical IT Support Specialist, Senior

Baltimore, MD · On-site

$68K - $80K/yr

Overview The Technical Support Specialist, Senior provides advanced IT support for Windows and Apple systems in an enterprise and research environment, troubleshooting hardware and software issues ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Provide first-level technical support to end-users, including troubleshooting hardware and software issues. * Install, configure, and maintain computer systems, software, and peripheral devices ...

Spiceorb

IT Support

Charlotte, NC · On-site

Hello, SpiceOrb is looking for an IT Support n Charlotte, NC Role: IT Support Location: Charlotte ... Success requires a strong combination of technical expertise, sound judgment, discretion ...

New

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... Partner with clinical, operational, compliance, and technical leaders to identify training and ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Diagnosis skills of technical issues. • Travel to client's locations as needed (Must have ... Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... The position applies technical knowledge and problem-solving skills to resolve issues, maintain ...

3G Productions LLC

IT Support

Las Vegas, NV · On-site

$55K - $75K/yr

Position Overview We are seeking an experienced IT Support Specialist to join our team and serve as a key point of contact for end-user technical support, network administration, and IT operations. ...

PTA Plastics

IT Support Technician

Longmont, CO · On-site

$25 - $32/hr

The IT Support Technician I will troubleshoot technical issues, deploy hardware, assist with onboarding, and work closely with internal employees and higher-tier IT resources to ensure reliable ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to ...

next page

Showing results 1-20

All JobsTechnical It Support Jobs

Technical It Support information

See salary details

$14

$26

$44

How much do technical it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical it support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is technical IT support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

What are some of the most common challenges faced by technical IT support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

What are the key skills and qualifications needed to thrive as a technical IT support specialist?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

Which technical IT support job is the highest paid?

Senior IT support roles such as IT Manager, Network Architect, or Systems Engineer typically have the highest salaries in the technical IT support field, especially with advanced certifications like Cisco CCNP or Microsoft MCSE. These positions often require extensive experience, specialized skills, and knowledge of complex networks and infrastructure, leading to higher compensation.
More about Technical It Support jobs
What cities are hiring for Technical It Support jobs? Cities with the most Technical It Support job openings:
What states have the most Technical It Support jobs? States with the most job openings for Technical It Support jobs include:
What job categories do people searching Technical It Support jobs look for? The top searched job categories for Technical It Support jobs are:
Technical It Support jobs near you
Infographic showing various Technical It Support job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical IT Support Specialist, Senior

DLH

Baltimore, MD • On-site

$68K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that "Your Mission is Our Passion" and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The Technical Support Specialist, Senior provides advanced IT support for Windows and Apple systems in an enterprise and research environment, troubleshooting hardware and software issues, supporting specialized scientific equipment, managing system setup and backups, and assisting users through multiple support channels while recommending solutions and promoting effective technology use.

Responsibilities

The Technical Support Specialist will provide on-site support through various methods, including window walk-up, phone calls, or ServiceNow support tickets. The support will include, but not be limited to, the following tasks:

  • Provide tier 2 and tier 3 hardware and software support for both Windows and Apple-based personal computers in an enterprise and research environment.
  • Provide specialized scientific hardware support to researchers, such as installation and troubleshooting of scientific cameras and microscopes.
  • Work in a team or independently to support staff.
  • Back up computers using disk-to-disk backup equipment and disk-to-network backup.
  • Installing, configuring, and troubleshooting current and two generations newer of Apple Mac operating systems.
  • Installing, configuring, and troubleshooting current and two generations of newer Microsoft Windows operating systems.
  • Installing and configuring scientific peripherals and software in a research environment.
  • Installing, configuring laptops and desktops utilizing the baseline image configuration tools and implementing the current set of software and any required specialized software as required.
  • Virtual machine software installation and implementation, including VMware, Parallels for Mac, and VirtualBox.
  • Using ServiceNow Ticketing software.
  • Perform backups using Windows Backup for Windows servers as needed.
  • Evaluate and recommend software solutions on an as-needed basis, including current over-the-counter solutions (COTS).
  • Evaluate, test, and recommend hardware solutions.
  • Educate staff in general computer usage and supported applications.

 Qualifications

  • Bachelor's and 10 years of technical support experience or Associate's degree and 12 years of technical support experience or a High School and 14 years of technical support experience. 3 years of which must be in a clinical and scientific environment. 
  • Knows how to use ServiceNow Ticketing software.
  • Demonstrates good customer service skills.
  • Adapts to evolving technologies
  • Create and maintain desktop system images
  • Must be able to obtain a Public Trust clearance

Basic Compensation: $68,000 - $80,000 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

 #LI-MC1

Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

Apply