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Technical It Support Jobs in Raleigh, NC (NOW HIRING)

Implus

IT Support Lead

Durham, NC · On-site

The IT Support Lead will play a vital role in the IT organization's overall success. This position ... Serve as Tier 2/Tier 3 escalation point for complex technical issues affecting users across all ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title ... Read, analyze, and interpret common technical journals Document procedures that conform to a ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title ... Read, analyze, and interpret common technical journals Document procedures that conform to a ...

Vulcan Elements

IT Support Specialist

Raleigh, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

Vulcan Elements

IT Support Specialist

Durham, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

Alphanumeric

IT Support Specialist

Zebulon, NC

$24/hr

Manufacturing Technology Assistant The Manufacturing Technology Assistant role at a local plant is ... Although many tasks will be less technical, there will be numerous chances to learn through ...

Alphanumeric

IT Support Specialist

Zebulon, NC · On-site

$24/hr

Manufacturing Technology Assistant The Manufacturing Technology Assistant role at a local plant is ... Although many tasks will be less technical, there will be numerous chances to learn through ...

Alphanumeric

IT Support Specialist

Zebulon, NC · On-site

$24/hr

Manufacturing Technology Assistant The Manufacturing Technology Assistant role at a local plant is ... Although many tasks will be less technical, there will be numerous chances to learn through ...

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All JobsTechnical It Support JobsTechnical It Support Jobs in Raleigh, NC

Technical It Support information

See Raleigh, NC salary details

$14

$25

$43

How much do technical it support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical it support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is Technical IT Support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

What are some of the most common challenges faced by Technical IT Support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

Is AI replacing tech support?

AI is increasingly used in technical IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, human IT support specialists are still essential for complex problems, personalized service, and decision-making that requires critical thinking and empathy. AI tools complement rather than replace the role of tech support professionals.

What are the key skills and qualifications needed to thrive as a Technical IT Support specialist, and why are they important?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

What is the role of IT technical support?

IT technical support professionals assist users with troubleshooting hardware, software, and network issues to ensure systems run smoothly. They often diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems, requiring good communication skills and technical knowledge. Certifications such as CompTIA A+ can enhance job prospects.

What is the job of technical support?

A technical support professional assists users with troubleshooting hardware, software, and network issues. They diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical problems efficiently.

Which IT job is the highest paying?

In the IT field, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, advanced certifications, and strong leadership skills, with specialization in areas like cybersecurity, cloud computing, or enterprise architecture also commanding high salaries.
What cities near Raleigh, NC are hiring for Technical It Support jobs? Cities near Raleigh, NC with the most Technical It Support job openings:
Technical It Support jobs near you
Infographic showing various Technical It Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 5% Internship, 79% Full Time, 7% Part Time, and 9% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
IT Support Specialist (Advanced Technical Support)

IT Support Specialist (Advanced Technical Support)

Grace Federal Solutions LLC

Durham, NC • On-site

Contractor

Posted 8 days ago

Job description

Job Title: IT Support Specialist (Advanced Technical Support)
Location: RTP, NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job — a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty, staff, and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty, staff, and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests, collaborates with senior IT staff and vendors, and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
  • Provide advanced technical support to DUSON faculty, staff, and students with a strong focus on customer service
  • Log, track, prioritize, and resolve support requests using ServiceNow, meeting established response time and service quality standards
  • Coordinate with internal departments, vendors, and infrastructure teams to resolve issues accurately and efficiently
  • Take ownership of reported issues, ensuring proper documentation and timely resolution
  • Escalate unresolved issues to appropriate internal or external teams and monitor progress through resolution
  • Communicate regularly with requesters regarding issue status and updates
  • Install, configure, and maintain University-owned hardware and software, including desktops, laptops, printers, and applications
  • Perform or coordinate hardware repairs and replacements as needed
  • Develop and document troubleshooting steps and solutions for common technical issues to support proactive equipment care
  • Plan and allocate technology resources to effectively meet the needs

Requirements
  • Experience providing advanced technical support in an academic, healthcare, or enterprise IT environment preferred
  • Strong customer service and communication skills
  • Experience working with ticketing systems, preferably ServiceNow
  • Knowledge of desktop, laptop, printer, and application support
  • Ability to troubleshoot hardware and software issues independently and collaboratively
  • Strong documentation and organizational skills
  • Ability to work effectively with cross-functional teams and external vendors

Schedule & Benefits
  • Contract Position, Full Time Hours
  • Schedule details and benefits will be shared during the interview process

Apply Today!
If you’re passionate about technology, service excellence, and supporting an academic community, we encourage you to apply and become part of a team that makes a meaningful impact every day.
 

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