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Technical It Support Jobs in Raleigh, NC (NOW HIRING)

Fairview

Technical Systems Support

Raleigh, NC · On-site

The Technical Systems Support position will play a vital role in maintaining our IT infrastructure while providing outstanding support to our users. You will manage system performance, ensure network ...

Abrigo

IT Services Administrator

Raleigh, NC · On-site

Abrigo is seeking an IT Services Administrator to join our Team who provides IT support to internal ... support tools. * Effectively translate technical concepts into easy-to-understand language to ...

Abrigo

IT Services Administrator

Raleigh, NC

Abrigo is seeking an IT Services Administrator to join our Team who provides IT support to internal ... support tools. * Effectively translate technical concepts into easy-to-understand language to ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Full technical support across the studio owning issues from triage to completion. * Serve as the on-site resource for production IT support primarily for video game production including game ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

Full technical support across the studio owning issues from triage to completion. * Serve as the on-site resource for production IT support primarily for video game production including game ...

AGBO

Senior Support Technician

Raleigh, NC

$21 - $28.75/hr

Full technical support across the studio owning issues from triage to completion. * Serve as the on-site resource for production IT support primarily for video game production including game ...

Abrigo

IT Services Administrator

Raleigh, NC · On-site

Abrigo is seeking an IT Services Administrator to join our Team who provides IT support to internal ... support tools. * Effectively translate technical concepts into easy-to-understand language to ...

Sageworks

IT Services Administrator

Raleigh, NC

Abrigo is seeking an IT Services Administrator to join our Team who provides IT support to internal ... through remote support tools. * Effectively translate technical concepts intoeasy-to ...

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

... e Applications Team. Our Client is seeking an Expert Level Specialist Support Analyst for a 12 ... Communicating technical information to a variety of internal and external stakeholders both ...

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All JobsTechnical It Support JobsTechnical It Support Jobs in Raleigh, NC

Technical It Support information

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How much do technical it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical it support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is technical IT support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

What are some of the most common challenges faced by technical IT support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

What are the key skills and qualifications needed to thrive as a technical IT support specialist?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

Which technical IT support job is the highest paid?

Senior IT support roles such as IT Manager, Network Architect, or Systems Engineer typically have the highest salaries in the technical IT support field, especially with advanced certifications like Cisco CCNP or Microsoft MCSE. These positions often require extensive experience, specialized skills, and knowledge of complex networks and infrastructure, leading to higher compensation.
What are popular job titles related to Technical It Support jobs in Raleigh, NC? For Technical It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical It Support jobs in Raleigh, NC look for? The top searched job categories for Technical It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical It Support jobs? Cities near Raleigh, NC with the most Technical It Support job openings:
Technical It Support jobs near you
Infographic showing various Technical It Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 4% Internship, 80% Full Time, 7% Part Time, and 9% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT, Durham, NC

Durham, NC • On-site

$28 - $36/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance

Summary:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Responsibilities:
  • Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
  • Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
  •  Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
  • Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
  • Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
  • Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
  • Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
  • Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
  • Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
  • Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
Knowledge, Skills, & Qualifications:
  • Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
  • Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
  • Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
  • Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
  • Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
  • Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
  • Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
  • Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
Preferred Additional Qualifications
  • Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
  • Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
  • Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement