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Technical It Support Jobs in Raleigh, NC (NOW HIRING)

North Carolina Jobs

DIRECTOR- IT SUPPORT

Raleigh, NC · On-site

$6.4K/mo

Fair Labor Standards Act Classification: Exempt Position Term: 12 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $6,412.00 per month ...

NCSU

IT Client Support Professional

Raleigh, NC · On-site

$21 - $28.75/hr

The position provides technical support for classrooms, computer labs, and conference spaces ... In addition, this position contributes to IT projects and service improvements as assigned and ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

Ensure IT support activities follow established governance, documentation, and service management standards. * Create and maintain technical documentation, knowledge articles, standard operating ...

NV5

IT Analyst

Cary, NC

This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include: * Deliver hands-on hardware and software support to end users * Support and ...

NV5

IT Analyst

Cary, NC · On-site

This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include: * Deliver hands-on hardware and software support to end users * Support and ...

NV5

IT Analyst

Cary, NC

This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include: * Deliver hands-on hardware and software support to end users * Support and ...

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All JobsTechnical It Support JobsTechnical It Support Jobs in Raleigh, NC

Technical It Support information

See Raleigh, NC salary details

$14

$25

$43

How much do technical it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical it support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is technical IT support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

What are some of the most common challenges faced by technical IT support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

What are the key skills and qualifications needed to thrive as a technical IT support specialist?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

Which technical IT support job is the highest paid?

Senior IT support roles such as IT Manager, Network Architect, or Systems Engineer typically have the highest salaries in the technical IT support field, especially with advanced certifications like Cisco CCNP or Microsoft MCSE. These positions often require extensive experience, specialized skills, and knowledge of complex networks and infrastructure, leading to higher compensation.
What are popular job titles related to Technical It Support jobs in Raleigh, NC? For Technical It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical It Support jobs in Raleigh, NC look for? The top searched job categories for Technical It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical It Support jobs? Cities near Raleigh, NC with the most Technical It Support job openings:
Technical It Support jobs near you
Infographic showing various Technical It Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 4% Internship, 80% Full Time, 7% Part Time, and 9% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

IT Support Generalist (Full Time)

Agri Supply Company

Garner, NC

$58K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

IT Support Generalist (Full Time)

Why Work for ASC?
  • Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
  • We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
  • Paid time off, holiday pay and possible overtime opportunities
  • TWO retirement plan options with company match!
  • Tuition assistance program
  • Referral bonuses and so much more!
Job Duties:
  • Provide technical support for the entire organization.
  • Leverage analysis techniques to understand and identify the cause of issues with networks, hardware, system configurations, software, and permissions. Apply knowledge to troubleshoot and resolve issues.
  • Set up, install, and configure new workstations, user profiles, and accounts.
  • Assist in the maintenance and monitoring of server hardware and software, including physical and virtual servers.
  • Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
  • Perform routine preventative maintenance on all computer system equipment.
  • Performs system support activities including system monitoring, performance tuning, backup/recovery, and system maintenance.
  • Analyze data and import logs to resolve issues with integrations between systems.
  • Actively participate in upgrades, patches, and other remediation steps to address vulnerabilities in regards to cyber security.
  • Respond to and investigate security incidents, ensuring proper documentation and resolution.
  • Monitor, and maintain security solutions (e.g.,endpoint protection, vulnerability scanning)
  • Troubleshooting technical issues and ensuring the stability of applications.
  • Providing technical support and training to end-users.
  • Maintaining documentation related to network, application, and integration support and configurations.
  • Updates and organizes system inventory and technology assets.
  • Set up and support audio/visual needs and video conferences.
  • Orders IT supplies to acquire or replenish inventory or fulfill repair requests.
  • Any and all other duties assigned by management
Qualifications for the position:
  • Associate’s degree (A.A.) or its equivalent
  • Two or more years of experience in the field or in a related area.
  • Strong attention to detail and sound analytical skills
  • Advanced experience with personal computers that includes Windows software, spreadsheet capabilities and Internet knowledge.
Preferred Skills:
  • Understanding of technology needs in a retail environment
  • Familiarity and knowledge of google workspace
  • Experience troubleshooting phone systems and call flows
  • Experience with system integrations, data transforms, and troubleshooting import failures.
Additional Notes:
  • Must be able to travel to all company locations (NC, SC, VA, GA) as needed.
  • Most work is completed during regular business hours. Occasionally, work must be completed during non-business hours of the night or on weekends.
  • Role is designated as in-office.
Notices:
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; precarious places; fumes or airborne particles; and toxic or caustic chemicals. The noise level in the work environment can get loud at times.Reasonable accommodations may be explored to enable individuals with disabilities to perform the essential functions.
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