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Technical It Support Jobs in Raleigh, NC (NOW HIRING)

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Technical It Support information

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$25

$43

How much do technical it support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical it support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is Technical IT Support?

Technical IT Support refers to professionals who assist users with computer hardware, software, and network issues. They help troubleshoot problems, install and configure systems, and provide guidance to ensure that technology functions smoothly within an organization. Technical IT Support can be provided onsite, remotely, or over the phone, and may involve resolving issues for individuals or managing larger-scale system outages. Their goal is to minimize downtime and help users get the most out of their technology resources.

What is the difference between Technical IT Support vs Help Desk Technician?

AspectTechnical IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, remote, or client sitesHelp desk, call center, remote support
Job FocusDiagnosing and resolving technical issues, hardware/software supportResponding to user inquiries, troubleshooting basic problems
Industry UsageIT services, corporate support, MSPsIT support centers, corporate IT departments

Technical IT Support and Help Desk Technician roles often overlap but differ mainly in scope. Technical IT Support typically involves more complex troubleshooting and hardware/software support, while Help Desk Technicians focus on user inquiries and basic issues. Both roles require similar certifications and are vital in IT service delivery.

What are some of the most common challenges faced by Technical IT Support professionals, and how can they be addressed?

Technical IT Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide variety of technical issues, and communicating complex solutions to users with varying technical backgrounds. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date technical knowledge, and practice clear, patient communication. Many workplaces also provide ongoing training and encourage collaboration within the IT team to share knowledge and streamline problem-solving.

Is AI replacing tech support?

AI is increasingly used in technical IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, human IT support specialists are still essential for complex problems, personalized service, and decision-making that requires critical thinking and empathy. AI tools complement rather than replace the role of tech support professionals.

What are the key skills and qualifications needed to thrive as a Technical IT Support specialist, and why are they important?

To thrive as a Technical IT Support specialist, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills ensure timely resolution of technical problems, minimize downtime, and maintain smooth IT operations across organizations.

What is the role of IT technical support?

IT technical support professionals assist users with troubleshooting hardware, software, and network issues to ensure systems run smoothly. They often diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems, requiring good communication skills and technical knowledge. Certifications such as CompTIA A+ can enhance job prospects.

What is the job of technical support?

A technical support professional assists users with troubleshooting hardware, software, and network issues. They diagnose problems, provide solutions, and may use tools like remote access software or ticketing systems to resolve technical problems efficiently.

Which IT job is the highest paying?

In the IT field, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, advanced certifications, and strong leadership skills, with specialization in areas like cybersecurity, cloud computing, or enterprise architecture also commanding high salaries.
What cities near Raleigh, NC are hiring for Technical It Support jobs? Cities near Raleigh, NC with the most Technical It Support job openings:
Infographic showing various Technical It Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 5% Internship, 79% Full Time, 7% Part Time, and 9% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.
Information Technology Professional (IT Support)

Information Technology Professional (IT Support)

U.S. Navy

Pittsboro, NC

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago


United States Navy rating

6.3

Company rating: 6.3 out of 10

Based on 371 frontline employees who took The Breakroom Quiz

38th of 46 rated military and defense


Job description

Job Title: Information Technology Professional (IT/CTN/IS)
Category / Component: Enlisted • Both

Overview
Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.

Key Responsibilities
As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.

What to Expect
High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.

Work Environment
Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.

Pathways, Training & Advancement
Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.

Qualifications
All Navy jobs require meeting general enlistment or commissioning standards, which typically include:

Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy
A high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positions
Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges
Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards
Meeting character and conduct standards, including background screening
Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs
Eligibility for a security clearance when required for your rating or designator
Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include:
United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.

Education
Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy.

Pay, Benefits & Service
Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives
Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers
This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.


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About US Navy

Sourced by ZipRecruiter

Industry

National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

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