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Tech Support Lead Jobs (NOW HIRING)

Forhyre

.Net Application Support Lead

Dallas, TX

Net Application Support Lead to provide enterprise-level assistance to our customers. Ultimately ... Adhere to customer's IT Support processes and Security policies Requirements * 10+ years of hands ...

Circadia Health

Support Lead

El Segundo, CA

$60K - $80K/yr

... technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home ... The Support Lead also partners closely with the Field Operations team to coordinate part ...

Circadia Health

Support Lead

El Segundo, CA · On-site

$60K - $80K/yr

... technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home ... The Support Lead also partners closely with the Field Operations team to coordinate part ...

Valstro

Support Lead

New York, NY

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production ... Stay informed on emerging support technologies (AI-assisted support, automation, observability Team ...

ValueMomentum

Support Lead

Chevy Chase, MD · On-site

... through Microsoft technologies, and ensure seamless hardware and meeting space readiness ... and support logs. • Lead the imaging, configuration, and deployment of laptops and peripheral ...

T Baker Smith

IT Technician

Prairieville, LA · On-site

Communicate effectively with the IT Support Lead regarding recurring issues or user feedback. * Keep peers informed to ensure coverage and continuity of service. * Support System Staging, Deployment ...

OneRail

Technical Support Lead

Orlando, FL · On-site

Department: Customer Success - Tech Support Reports to: Manager, Technical Support Location ... The Technical Support Lead serves as the primary escalation point for complex issues, provides day ...

Circadia Health

Support Lead

El Segundo, CA · On-site

$60K - $80K/yr

... technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home ... The Support Lead also partners closely with the Field Operations team to coordinate part ...

OneRail

Technical Support Lead

Orlando, FL · On-site

$64K - $88K/yr

Department: Customer Success - Tech Support Reports to: Manager, Technical Support Location ... The Technical Support Lead serves as the primary escalation point for complex issues, provides day ...

CGI Inc.

Onsite Support Lead, Senior

Arlington, VA · On-site

The Onsite Support Lead manages a local IT support team, overseeing service delivery, ensuring adherence to quality standards like ITIL, and maintaining high customer satisfaction through effective ...

Valstro

Support Lead

New York, NY · On-site

The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production ... Stay informed on emerging support technologies (AI-assisted support, automation, observability Team ...

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Tech Support Lead information

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$30K

$156.3K

$206K

How much do tech support lead jobs pay per year?

As of Jun 7, 2026, the average yearly pay for tech support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

How does a Tech Support Lead typically balance hands-on technical issue resolution with team management responsibilities?

A Tech Support Lead is often required to juggle direct involvement in complex technical issues while also overseeing and mentoring their support team. This balance is achieved by prioritizing escalated cases that require advanced expertise, delegating routine tasks to team members, and regularly monitoring team performance. Leads also conduct training sessions, manage schedules, and ensure that support processes align with organizational goals. Effective time management and clear communication are essential to handle both hands-on and supervisory duties efficiently.

What are the key skills and qualifications needed to thrive as a Tech Support Lead, and why are they important?

To thrive as a Tech Support Lead, you need a deep understanding of IT systems, troubleshooting techniques, and customer service best practices, usually supported by relevant certifications or a degree in information technology. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and diagnostic software is typically required. Strong leadership, problem-solving, and communication skills set standout Tech Support Leads apart by enabling effective team management and customer interactions. These competencies are crucial for resolving technical issues efficiently, maintaining high service standards, and guiding support teams to achieve performance goals.

What does a Tech Support Lead do?

A Tech Support Lead is responsible for overseeing a team of technical support specialists who assist users with hardware, software, and network issues. They coordinate daily operations, provide guidance to team members, and ensure that customer issues are resolved efficiently. Additionally, they may handle complex technical problems, train new staff, and work with other departments to improve support processes. Their role is crucial in maintaining high levels of customer satisfaction and effective IT operations.

What is the difference between Tech Support Lead vs Tech Support Specialist?

AspectTech Support LeadTech Support Specialist
CertificationsCompTIA A+, Network+, or similar; leadership certificationsCompTIA A+, Network+, or similar
Work EnvironmentSupervises support teams, manages escalationsProvides direct technical support to users
ResponsibilitiesTeam management, process improvement, escalation handlingTroubleshooting, customer support, issue resolution

The Tech Support Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and relevant certifications. The Tech Support Specialist focuses on providing technical assistance directly to users, with a primary emphasis on troubleshooting and customer service. Both roles often share similar certifications and work in customer support environments, but the Lead has additional managerial responsibilities.

More about Tech Support Lead jobs
What job categories do people searching Tech Support Lead jobs look for? The top searched job categories for Tech Support Lead jobs are:
Tech Support Lead jobs near you
Infographic showing various Tech Support Lead job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 10% As Needed, 67% Full Time, 10% Part Time, and 10% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Field Support Lead

Field Support Lead

EXECUTIVE 1 HOLDING COMPANY

Rockville, MD

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Position Overview

We are seeking a high-energy, technically proficient Field Support Lead, in support of a proposal for a government agency, to manage on-site, in-person IT support teams. This role is dedicated to providing "white-glove" interactive customer service. You will lead a team of technicians supporting mission-critical devices, standard workstations, and VIP users, ensuring that technical issues never slow down the pace of our clients work. The ideal candidate has deep experience in federal health or scientific environments (e.g. FDA, DOE). 

 Key Responsibilities

• Manage on-site technical teams providing Tier 2/3 support in a high-pressure, in-person environment.

• Personally coordinate and provide timely problem resolution for designated VIPs, including "as needed" after-hours support.

 • Efficiently juggle multiple simultaneous technical tasks and long-term projects without a drop in service quality.

 • Ensure seamless support whether delivered in-person or indirectly via remote management software for teleworkers.

• Manage shift coverage to ensure on-site presence during core hours (7:30 AM – 6:00 PM ET for MD locations / 7:00 AM – 5:00 PM MT for Montana).

Required Qualifications

• Documented experience managing on-site, in-person end-user IT support teams.

 • Advanced troubleshooting skills across a diverse environment including:

       o OS: Recent versions of Microsoft Windows, Apple macOS, Linux, and Apple iOS.

       o Cloud/Apps: Microsoft 365, Edge, and Chrome browsers.

       o Infrastructure: Wi-Fi, VPN connections, TCP/IP, and Virtual Desktops (VDI).

• A track record of "interactive customer service"—the ability to communicate technical solutions clearly and kindly to non-technical scientific staff.

Work Environment & Location: This is primarily an on-site position. The Lead must be prepared to support and visit various locations, including: Ability to work on-site at facilities in Rockville, and other locations in Maryland, with occasional support for locations outside of the coast.

Benefits:

  • Medical, Dental and Vision coverage
  • 401(k) Matching
  • PTO

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