ZipRecruiter

Log In

1

Technical Support Lead Jobs (NOW HIRING)

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120 - $151/hr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Lithic

Technical Support Lead

New York, NY

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy ...

CGI Inc.

Momentum Technical Support Lead

Fairfax, VA · On-site

Momentum Technical Support Lead Category: Software Development/ Engineering Main location: United States, Virginia, Fairfax Position ID:J0826-1408 Employment Type: Full Time Position Description: CGI ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK · On-site

The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK

The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well ...

Global-E

Technical Support Team Lead

Atlanta, GA · On-site

We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsDesktop Manager JobsTechnical Support Lead Jobs

Technical Support Lead information

See salary details

$30K

$156.3K

$206K

How much do technical support lead jobs pay per year?

As of Aug 26, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a technical support lead?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.

How does a technical support lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What are the key skills and qualifications needed to thrive as a technical support lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

More about Technical Support Lead jobs

What cities are hiring for Technical Support Lead jobs?

Cities with the most Technical Support Lead job openings:

What states have the most Technical Support Lead jobs?

States with the most job openings for Technical Support Lead jobs include:

What job categories do people searching Technical Support Lead jobs look for?

The top searched job categories for Technical Support Lead jobs are:

Technical Support Lead jobs near you
Infographic showing various Technical Support Lead job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Support Lead

Avenel, NJ • On-site

Ruri Software Technologies LLC
Software Development • 11 - 50 employees
Learn more about Ruri Software Technologies LLCexternal

Full-time

Posted 7 days ago

Job description

Job Title :Technical Support Lead
Location: New York City, NY or Jersey City, NJ
Job Description:
Must have's:
Spectrum (Expert/Primary); Paragon (Expert/Primary); Intellimatch (Primary); FHLB (Primary); Bancware; EuroClear; Pershing NetX360; Bloomberg/BMO Capital/JPMorgan Access ICE Data / Remote Plus; Refinitiv DataScope; Vision,SQL
Primary escalation for all Treasury incidents during business hours. Key liaison with Treasury business users and external counterparties. Proximity to IDB NYC office.Should be hands-on experience in L2 support .Initial responsibility would be to take transition on existing systems and gradually start providing L2 support for all the Treasury(Spetrum treasury system) and investment systems (other systems mentioned in below skills section)
Managing multiple Spectrum hotfix releases/month (UAT + production). Intellimatch app manager responsibilities absorbed after previous manager retired. Spectrum version upgrade.
Years of Experience: 14.00 Years of Experience
Regards
Surya
Surya@rurisoft.com

Apply