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Technical Support Lead Jobs (NOW HIRING)

OneRail

Technical Support Lead

Orlando, FL · On-site

$64K - $88K/yr

The Technical Support Lead serves as the primary escalation point for complex issues, provides day-to-day guidance to team members, and helps improve the overall effectiveness of the support function ...

OneRail

Technical Support Lead

Orlando, FL · On-site

The Technical Support Lead serves as the primary escalation point for complex issues, provides day-to-day guidance to team members, and helps improve the overall effectiveness of the support function ...

AirOps

Technical Support Lead

New York, NY · On-site

ABOUT THE ROLE We're seeking a Technical Support Lead to own how we support customers post-activation. This is a player-coach role where you'll roll up your sleeves to solve complex technical ...

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide ...

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide ...

INSPYR Solutions

Technical Support Lead

Irving, TX

Technical Support Lead Location: On-Site in Las Colinas, TX Duration: 3 month contract with potential to extend or convert permanently Work Requirements: , Holders or Authorized to Work in the U.S.

New

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

ecoATM | Gazelle

Technical Support Lead

Louisville, KY · On-site

... support to the entire field of kiosks through CRM tools via phone, email, and portal. The Lead ... Experience with ticket tracking software and technical documentation required Knowledge, Skills ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy ...

Empower AI Inc.

Responsibilities SUMMARY DIGIT is seeking an Advanced Technical Support Lead to manage and enhance the IT service desk operations, ensuring timely resolution of technical issues, and maintaining a ...

Empower AI Inc.

Responsibilities SUMMARY DIGIT is seeking an Advanced Technical Support Lead to manage and enhance the IT service desk operations, ensuring timely resolution of technical issues, and maintaining a ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK · On-site

The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK

The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical ...

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Technical Support Lead information

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$30K

$156.3K

$206K

How much do technical support lead jobs pay per year?

As of Jun 5, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

How does a Technical Support Lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What are Technical Support Leads?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

More about Technical Support Lead jobs
What cities are hiring for Technical Support Lead jobs? Cities with the most Technical Support Lead job openings:
What states have the most Technical Support Lead jobs? States with the most job openings for Technical Support Lead jobs include:
What job categories do people searching Technical Support Lead jobs look for? The top searched job categories for Technical Support Lead jobs are:
Technical Support Lead jobs near you
Infographic showing various Technical Support Lead job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 86% Full Time, 5% Part Time, 3% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Technical Support Lead

Technical Support Lead

L B Foster Company

Pittsburgh, PA • On-site

Full-time

Posted 7 days ago

L.B. Foster rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Technical Support Lead will work within the Field Service team ensuring timely actions are taken for the ongoing operational performance of fielded trackside friction management units.

The Technical Support Lead will build an in-depth understanding of how trackside rail friction management equipment works and how all the various mechanical, electrical and electronics components work and interact with each other. This role will be a liaison between customers, field service, quality and engineering teams. The Technical Support Lead will also lead activities around tracking firmware and software updates on functioning units, warranty replacements, repairing and updating electronic parts.

Responsibilities (Essential Functions):

1. The Technical Support Lead is responsible for hands-on execution of the following activities in coordination with Field Service, Quality, and Engineering:

  • Monitor and track operational performance metrics for fielded equipment
  • Identify, categorize, and document failure modes, and initiate resolution through appropriate ticketing and escalation processes.
  • Perform software and firmware updates on equipment deployed in the field.
  • Conduct diagnostic testing and troubleshooting on equipment in the field.
  • Perform subassembly-level repairs on fielded systems as required.
  • Repair returned equipment if feasible
  • Propose product performance improvements based on data

2. Support operations in the receipt, triage, and disposition of returned equipment from the field.
3. Assist with creation and upkeep of user/technical documentation
4. Assist with training of field service team on new products and updates to existing products.
5. Generate and circulate periodic performance reports on field equipment
6. Assist in warranty support involving electronic and mechanical systems

  • Perform or support troubleshooting, diagnostics, and failure analysis to identify root cause, validate repair approach, and recommend corrective actions.

7. The Technical Support Lead will proactively identify service, and uptime improvement opportunities based on data and experience.
8. All other duties as assigned.

Experience, Education, & License Requirements: 

  • High school diploma required, technical degree in an electronics-related field preferred
  • 4+ years of experience in a similar role required
  • This position requires e-RailSafe certification and candidates are subject to a background check.
  • Experience in hands-on troubleshooting involving electromechanical systems
  • Ability to safely use electrical/electronic diagnostic equipment is a must (voltmeter, oscilloscope etc.)
  • Some experience with connected devices and solar powered low-power equipment is desired

Skills & Abilities: 

• Ability to work safely in a railroad environment
• Ability to travel up to 50% or more on occasion
• Ability to work safely with hand tools
• Problem-solving and diagnostic testing skills in the field
• Able to take initiative and have attention to detail
• Excellent relationship & communication skills
• Keen to work within a supportive and collaborative team culture and share the team’s success
• Comfortable working and liaising with the technical and operational teams

Competencies: 

• Safety
• Teamwork
• Integrity

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