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Technical Support Lead Jobs (NOW HIRING)

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

S1 Technology

Be Seen First

Technical Support Lead

Lafayette, LA · On-site

S1 Technology is hiring a Technical Support Lead -- a highly skilled technician and hands‐on problem solver who thrives in complex environments. This is not a management or project management ...

S1 Technology

Be Seen First

Technical Support Lead

Lafayette, LA · On-site

S1 Technology is hiring a Technical Support Lead -- a highly skilled technician and hands‐on problem solver who thrives in complex environments. This is not a management or project management ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide ...

ecoATM | Gazelle

Technical Support Lead

Louisville, KY · On-site

... support to the entire field of kiosks through CRM tools via phone, email, and portal. The Lead ... Experience with ticket tracking software and technical documentation required Knowledge, Skills ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator, being named "Most Innovative Startup" at RSA Conference 2020, Leader in the Forrester Wave Privacy ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK · On-site

The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical ...

AAON, Inc.

HVAC Technical Support Lead

Tulsa, OK · On-site

The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical ...

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Technical Support Lead information

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$30K

$156.3K

$206K

How much do technical support lead jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

What does a technical support lead do?

A technical support lead oversees a team responsible for resolving technical issues for customers or internal users. They coordinate support activities, provide guidance, troubleshoot complex problems, and ensure service quality, often using tools like ticketing systems and technical documentation. Strong communication, technical knowledge, and leadership skills are essential for this role.

How does a Technical Support Lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What is the highest salary for technical support?

The highest salaries for a Technical Support Lead can reach over $100,000 annually, especially in large companies or tech hubs, with experienced professionals in specialized industries or with advanced certifications earning higher compensation. Salary depends on factors such as location, company size, and technical expertise, including skills in troubleshooting, network management, and customer service.

What is the technical lead salary?

The salary for a Technical Support Lead typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. This role often requires strong technical skills, leadership abilities, and familiarity with support tools and systems.

Is AI replacing tech support?

As a Technical Support Lead, you should know that AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic customer assistance. However, AI currently complements human support rather than replacing it entirely, as complex problems still require human judgment and expertise. Technical support roles continue to evolve with AI tools, emphasizing skills in problem-solving and customer communication.

What are the key skills and qualifications needed to thrive as a Technical Support Lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What are Technical Support Leads?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
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Technical Support Lead jobs near you
Technical Support Lead

Technical Support Lead

INSPYR Solutions

Culver City, CA • On-site

Contractor

Posted 29 days ago

Job description

Title: Technical Support Lead
Location: Culver City, CA (hybrid)
Duration: 6+ month contract
Compensation: $50-70
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Technical Support Lead
The Technical Support Lead plays a vital role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our employees. As the Technical Support Lead, you will be responsible for leading, coaching, and developing our team of Technical Support Desk (TSD) Specialists, while ensuring timely resolution of technical issues. This role also serves as the operational owner of our support team's day-to-day practices, including adherence to our identify and security tooling stack (Okta, SentinelOne, and Zscaler). Your technical expertise, leadership, problem-solving skills, and passion for technology will be essential in this role.
  • Lead, mentor, and motivate the Technical Support Desk specialists
  • Prepare and deliver regular performance evaluations, highlighting key metrics and improvement recommendations via constructive feedback
  • Keep the team updated on recent technologies and best practices by identifying training needs and facilitating skill development
  • Promote a culture of excellent customer service within the TSD, ensuring that end users' needs are met effectively and professionally
  • Provide advanced technical support and assistance to end users, including escalated support for complex issues
  • Manage user accounts and troubleshoot hardware, software, network and system issues
  • Oversee the team's handling of tier-1 Okta issues, including password resets, account access, and MFA enrollment
  • Oversee the ITSM ticketing system, ensuring timely response and resolution of technical incidents and requests, and enforcing queue discipline and SLA adherence
  • Oversee the daily operations of the Technical Support Desk, allocating tasks to team members as needed
  • Delegate tasks and responsibilities effectively
  • Maintain accurate records of support activities and solutions, including knowledge bases and documentation to improve issue resolution efficiency and provide support resources for the TSD team
  • Identify opportunities for improving support processes and workflows, including automation wherever possible
  • Contribute to the development and implementation of IT policies and procedures
  • Promote and enforce IT security policies and practices among the support team and end users, with a focus on data security and compliance
  • Manage and track IT assets and inventory, ensuring efficient procurement and disposal processes
  • Communicate effectively with team members, stakeholders, and end users
  • Communicate with third-party vendors and service providers to address technical issues and escalate problems as necessary
  • Collaborate with other IT teams to resolve issues and implement solutions
  • Keep leadership informed of team performance and any escalated issues
  • Lead, mentor, and motivate the Technical Support Desk specialists
  • Foster a collaborative and customer-focused work environment
  • Set performance expectations and conduct regular performance reviews
  • Identify training needs and facilitate skill development within the TSD

Must Haves:
  • Bachelor's Degree (IT, Comp Sci, or related)
  • 5+ years of experience in an IT support role in a mid- to large enterprise environment
  • 2+ years of experience in a formal lead, supervisory, or team lead capacity within an IT support function

Nice to have:
  • Any Google Workspace certs
  • Any Okta certs
  • Any CompTIA certs
  • ITIL Foundation or higher
  • 3+ years of experience with IT infrastructure and operations management
  • 2+ years of experience with IT service management (ITSM) and ITIL best practices
  • 1+ years in a leadership or supervisory role

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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