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Technical Support Lead Jobs (NOW HIRING)

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Technical Support

Dallas, TX · On-site

$160K/yr

Montvale, NJ Responsibilities -Lead day-to-day operations of the Application Support and Operations ... Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract * Escort HPC team members ... Execute Technical Support Guidelines (TSGs) as directed by requesters. * Maintain detailed session ...

Squint AI

Support Lead

San Francisco, CA · On-site

$140K - $180K/yr

About the Role We're hiring a Support Lead to build Squint's support function. Sitting within ... Comfort learning a technical product deeply enough to troubleshoot issues, reproduce them clearly ...

Motorola

Technical Support Team Lead

Allen, TX

$65K - $75K/yr

As a Technical Support Team Lead, you will work in a people-first culture designed to elevate both team performance and the overall customer experience. You will oversee resource utilization, phone ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk function, responsible for resolving the most complex, critical, or specialized issues affecting ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

... Lead or other specialized teams. • Identify recurring technical issues, providing recommendations for long-term solutions and improvements. • Assist with training sessions to help users improve ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

Honeywell

Technical Support Supervisor

Salem, OR

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You ...

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Technical Support Lead information

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$30K

$156.3K

$206K

How much do technical support lead jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

What does a technical support lead do?

A technical support lead oversees a team responsible for resolving technical issues for customers or internal users. They coordinate support activities, provide guidance, troubleshoot complex problems, and ensure service quality, often using tools like ticketing systems and technical documentation. Strong communication, technical knowledge, and leadership skills are essential for this role.

How does a Technical Support Lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What is the highest salary for technical support?

The highest salaries for a Technical Support Lead can reach over $100,000 annually, especially in large companies or tech hubs, with experienced professionals in specialized industries or with advanced certifications earning higher compensation. Salary depends on factors such as location, company size, and technical expertise, including skills in troubleshooting, network management, and customer service.

What is the technical lead salary?

The salary for a Technical Support Lead typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. This role often requires strong technical skills, leadership abilities, and familiarity with support tools and systems.

Is AI replacing tech support?

As a Technical Support Lead, you should know that AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic customer assistance. However, AI currently complements human support rather than replacing it entirely, as complex problems still require human judgment and expertise. Technical support roles continue to evolve with AI tools, emphasizing skills in problem-solving and customer communication.

What are the key skills and qualifications needed to thrive as a Technical Support Lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What are Technical Support Leads?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
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Technical Support Lead jobs near you
Lead Technical Support Representative

Lead Technical Support Representative

MULTIVAC USA

Kansas City, MO

Full-time

Posted 28 days ago

Job description

This position is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues. Independently develops and maintains technical documentation.

Time Utilization: This position will travel up to 20% of the time. Normal work schedule will be dependent on location, both with weekend coverage required on a rotating basis of 8:00am-4:00pm Saturday and Sunday. When weekends are worked, alternative days off of Thursday and Friday will be given. Position typically averages 45 hours per week for maximum troubleshooting support.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  1. Serve as a lead troubleshooting resource for escalated technical issues
  1. Provide complex remote technical assistance to Field Service and Spare Parts teams, and customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues using a variety of highly detailed technical documentation, acquired knowledge and personal experience, and drawing on other resources as necessary.
  1. Identifies equipment adjustments needed for proper operation and makes recommendations on adjustments that typically involve multiple variables.
  1. Actively partners with international headquarters to lead the resolution of quality issues and supports team members in the submission of quality issues in CRM
  1. Develop and maintain technical reference material for internal and external customers' use. Provide technical documentation to internal and external customers as necessary.
  1. Develop technical training materials to support our training goals for internal and external customers
  1. Periodically travel to participate in training or assist Field Service Technicians at client sites
  1. Perform other tasks as needed in support of internal and external customers

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree in technical discipline and four years related experience in field service or manufacturing; or equivalent combination of education and experience.

Knowledge Required:

Solid knowledge of intricate mechanical, electronic, and operational aspects of machines including adjustment capabilities and variables. Solid understanding of the variety of machine options and their operation. Solid knowledge of and ability to clearly convey vacuum principles. Solid knowledge of a variety of sealing and forming techniques and operations.

Language Ability:
Ability to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and communicate mechanical, electrical, and physics concepts and principles to a variety of audiences.

Employment Type: Full-Time

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