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Technical Support Lead Jobs (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

May serve as a lead or train staff. Qualifications: * High school diploma or GED AND Two years of ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract * Escort HPC team members ... Execute Technical Support Guidelines (TSGs) as directed by requesters. * Maintain detailed session ...

Chess

Lead Technical Support Specialist

Albuquerque, NM

$23.08 - $28.85/hr

NE06 Position Summary The Lead Technical Support Specialist (TSS) is responsible for managing the operation and maintenance of computer and audio-visual equipment at the college. This position ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Montvale, NJ Responsibilities -Lead day-to-day operations of the Application Support and Operations ... Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Adaptable - We swiftly adapt to changes, seizing opportunities to innovate and lead. * People ...

Motorola

Technical Support Team Lead

Allen, TX · On-site

$65K - $75K/yr

As a Technical Support Team Lead, you will work in a people-first culture designed to elevate both team performance and the overall customer experience. You will oversee resource utilization, phone ...

CNM LLP

Lead Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

NE06 Position Summary The Lead Technical Support Specialist (TSS) is responsible for managing the operation and maintenance of computer and audio-visual equipment at the college. This position ...

Photon

POS Support Lead | Atlanta

Chicago, IL

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk function, responsible for resolving the most complex, critical, or specialized issues affecting ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

... technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting to the POS Support Lead, this role is the first point of contact for site teams ...

Express Wash Concepts

POS Support Agent

Etna, OH

... technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting to the POS Support Lead, this role is the first point of contact for site teams ...

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Technical Support Lead information

See salary details

$30K

$156.3K

$206K

How much do technical support lead jobs pay per year?

As of Jun 25, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

How much do tech leads get paid?

Technical Support Leads typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior or specialized roles with certifications and leadership responsibilities can command higher salaries, often exceeding $100,000.

What does a technical support lead do?

A technical support lead oversees a team responsible for resolving technical issues for customers or internal users. They coordinate support activities, provide guidance, troubleshoot complex problems, and ensure service quality, often using tools like ticketing systems and technical documentation. Strong communication, technical knowledge, and leadership skills are essential for this role.

How does a Technical Support Lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

Is AI replacing tech support?

As a Technical Support Lead, you should know that AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, AI currently complements human support rather than replacing it entirely, as complex problems still require human judgment and expertise. Tech support roles continue to evolve with AI tools, emphasizing skills in problem-solving and customer communication.

What is the highest salary in tech support?

The highest salaries for technical support leads can reach over $80,000 to $100,000 annually, especially in large companies or specialized industries. Factors such as experience, certifications, and technical skills in areas like networking or systems administration influence earning potential.

What are the key skills and qualifications needed to thrive as a Technical Support Lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What are Technical Support Leads?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
More about Technical Support Lead jobs
What cities are hiring for Technical Support Lead jobs? Cities with the most Technical Support Lead job openings:
What states have the most Technical Support Lead jobs? States with the most job openings for Technical Support Lead jobs include:
What job categories do people searching Technical Support Lead jobs look for? The top searched job categories for Technical Support Lead jobs are:
Technical Support Lead jobs near you
Infographic showing various Technical Support Lead job openings in the United States as of June 2026, with employment types broken down into 52% Full Time, 45% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical support

nLeague

Atlanta, GA • On-site

Contractor

Posted 19 days ago

Job description

Job ID: 799594

IT Senior Support Specialist 3

Location: 600 West Peachtree St. Atlanta GA. 30308

Duration: 12+ Months

Client: GDOT

Hybrid Job

Job Summary:

  • Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks.
  • May serve as a lead or train staff.

Qualifications:

  • High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
    Note:  Candidates for this position must be local to the Atlanta area
    Note:  This position requires one day onsite per week. 

Additional Qualifications

  • Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
  • Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
  • Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
  • This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. 

Technical Skills – experience and knowledge which include the following:

  • Java or Other programming languages
  • JavaScript
  • Groovy Script
  • XML
  • SQL
  • PL SQL
  • Oracle databases