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Technical Support Lead Jobs (NOW HIRING)

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Adaptable - We swiftly adapt to changes, seizing opportunities to innovate and lead. * People ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract * Escort HPC team members ... Execute Technical Support Guidelines (TSGs) as directed by requesters. * Maintain detailed session ...

ExtensisHR

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

Jamison Door Company is looking for a Technical Service Representative to join our team in ... They will take the lead on calls for these products with support from the Jamison Engineering ...

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

Who You Are Jamison Door Company is looking for a Technical Service Representative to join our team ... They will take the lead on calls for these products with support from the Jamison Engineering ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Montvale, NJ Responsibilities -Lead day-to-day operations of the Application Support and Operations ... Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

Who You Are Jamison Door Company is looking for a Technical Service Representative to join our team ... They will take the lead on calls for these products with support from the Jamison Engineering ...

DecisionPoint | Cortek

Tier 2 Customer Support Lead

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

Who You Are Jamison Door Company is looking for a Technical Service Representative to join our team ... They will take the lead on calls for these products with support from the Jamison Engineering ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk function, responsible for resolving the most complex, critical, or specialized issues affecting ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...

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Showing results 41-60

All JobsTechnical Support Lead Jobs

Technical Support Lead information

See salary details

$30K

$156.3K

$206K

How much do technical support lead jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

How does a technical support lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What are the key skills and qualifications needed to thrive as a technical support lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What is a technical support lead?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
More about Technical Support Lead jobs
What cities are hiring for Technical Support Lead jobs? Cities with the most Technical Support Lead job openings:
What states have the most Technical Support Lead jobs? States with the most job openings for Technical Support Lead jobs include:
What job categories do people searching Technical Support Lead jobs look for? The top searched job categories for Technical Support Lead jobs are:
Technical Support Lead jobs near you
Infographic showing various Technical Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Customer Support Lead

Hercules

San Francisco, CA • On-site

$100K - $250K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

We are looking for a technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:
- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:
- has coded before (or vibe coded)
- has successfully built AI automations before
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
  1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
  2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
  3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
  • Healthcare, vision, and dental
  • User whatever AI productivity tools you'd like
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here

What's the compensation?
$100k-$250k + equity (depends on seniority, equity, and location)

Apply