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Full Time Senior Technical Support Jobs (NOW HIRING)

McKay Brothers

Senior Technical Support

Oakland, CA · On-site

$90K - $115K/yr

This is a full-time onsite position and will report directly to the IT/Facilities Manager. Responsibilities include, but are not limited to: * Senior Technical support for staff desktop and ...

McKay Brothers

Senior Technical Support

Oakland, CA

$90/hr

This is a full-time onsite position and will report directly to the IT/Facilities Manager. Responsibilities include, but are not limited to: * Senior Technical support for staff desktop and ...

PreVeil, Inc.

Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will be a critical customer-facing member of our team, guiding customers through onboarding and deployment of PreVeil's secure mail, file sharing, SIEM ...

MVT Holdings

$20.50/hr

... Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be ... Only full-time employees are eligible. Mesilla Valley Transportation began in 1982 as a small ...

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area

LangChain

Senior Technical Support Engineer

LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

Entrata

Senior Technical Support Representative

$17.45 - $27.31/hr

The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and ...

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Full Time Senior Technical Support information

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$33.5K

$110.7K

$228.5K

How much do full time senior technical support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

What is full time senior technical support?

Full-time senior technical support is a role that involves providing advanced technical assistance to customers or internal teams, often requiring strong problem-solving skills, technical knowledge, and experience with tools like ticketing systems. The position typically requires working standard business hours and may involve mentoring junior staff or handling complex issues to ensure system functionality and customer satisfaction.
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Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support

McKay Brothers

Oakland, CA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

The McKay Group is a global leader in low-latency market data and network connectivity, operating at the intersection of high-frequency finance and cutting-edge technology.
We have an immediate opening for a Senior Technical Support position at the US headquarters in Oakland, California. This is a full-time onsite position and will report directly to the IT/Facilities Manager.
Responsibilities include, but are not limited to:
  • Senior Technical support for staff desktop and technology needs
    • Responding to staff requests for support and delegating as necessary
  • Enterprise Software Admin - Research and Configure Settings for productivity software
  • Using AI tools such as Claude, ChatGPT, and Gemini including API calls in administrative tasks and scripting.
  • Installing new hardware components for desktops
  • Installing operating systems and software in the desktop
  • Setting up network connections to desktops
  • Maintaining support documentation and training
  • Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software
  • Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks
  • Remote field operations support
  • Facilities management (moves, desks, chairs, power, etc.) - this function of the role will require
  • Physical demands including bending, squatting and lifting up to 50 pounds

Minimum qualifications include:
  • 4-year degree and/or 6+ years experience.
    • That experience can be in hardware, OS, Cloud, AI. Experience across all of those areas is preferred.
    • We are looking for someone with a well structured approach to solving technical issues
  • Prior experience in desktop support role and/or Microsoft certification
    • Windows, Apple, Android, and Linux (limited) operating systems are used.
    • Expectation is you have enough experience in one, or more, OS to learn the others quickly.
  • Prior experience in cloud administrative interfaces and settings:
    • Google, Microsoft, and other cloud environments are used.
  • Capable of using AI and scripting for administrative tasks.
  • Experience with Jira or other ticketing system
  • Ability to manage and prioritize responsibilities in a fast-paced environment
  • Self-starting mindset toward all duties
  • Systematic problem-solving approach and excellent communication skills

Employees will be required to complete a probationary period.
Compensation & Benefits:
The Oakland, CA base salary range for this full-time non-exempt position is $90-115k. Our salary ranges are determined by role, career level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
The Company provides a comprehensive benefits package including: generous medical, dental & vision policies; 401(k) plan, currently with a company match; paid vacation; life insurance; AD&D; commuter benefits; and EAP.
About McKay Brothers and Quincy Data
McKay Brothers and Quincy Data are the leading global providers of ultra-low latency wireless infrastructure and market data technology. The companies serve the most sophisticated and successful trading firms active in the global financial markets. McKay disrupted financial trading when it launched its first US wireless network in 2012. The companies' service portfolio and geographic footprint have each grown steadily, and now extend to major financial centers across North America, Europe, and Asia. Most of McKay and Quincy's services deliver the lowest latency available. Importantly to the health of financial markets, we offer the best latency for any of our services on a level playing field basis to all clients. Learn more at www.mckay-brothers.com and www.quincy-data.com

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