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Full Time Senior Technical Support Jobs (NOW HIRING)

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Juvare

Senior Technical Support Specialist

Atlanta, GA

Senior Technical Support Specialist ( Endpoint & End-User Computing) Location: Atlanta, GA · HybridRole summary Juvare is hiring a Senior Technical Support Specialist to own end-user computing ...

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MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support function - owning the Tier 1 ticket queue, developing deep product expertise across the full portfolio, and ...

Cyera

Senior Technical Support Engineer

Kansas City, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Horizon3.ai

Senior Technical Support Engineer

What You'll Do We are seeking a motivated Mid to Senior Level Enterprise Technical Support Engineer ... All full-time roles are eligible for an equity package in the form of stock options. You Belong ...

RSA

RSA Senior Technical Support Engineer

RSA Senior Technical Support Engineer, Technical Support RSA provides trusted identity and access ... Pay Range (On Target Earnings) $120,000 - $170,000 Full-time, non-Sales US employees are also ...

Semgrep, Inc

Senior Technical Support Engineer

$133K - $167K/yr

Learn more at semgrep.dev. The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted ...

Verkada

Senior Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and ...

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All JobsFull Time Senior Technical Support Jobs

Full Time Senior Technical Support information

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$33.5K

$110.7K

$228.5K

How much do full time senior technical support jobs pay per year?

As of Jul 6, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the highest salary for technical support?

The highest salaries for full-time senior technical support roles can reach up to $80,000 to $100,000 annually, depending on experience, certifications, and location. Advanced skills in troubleshooting, network management, and customer service can contribute to higher compensation in this field.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support specialists. Full Time Senior Technical Support roles often require troubleshooting complex issues, customer communication skills, and technical expertise that AI cannot fully replicate. Human support remains essential for complex problem-solving and personalized assistance.

What tech jobs pay 400,000 a year?

Senior technical support roles typically do not reach $400,000 annually; such high salaries are more common in executive or specialized roles like CTOs, software engineering directors, or senior data scientists. Achieving this level often requires extensive experience, advanced skills, and leadership responsibilities, sometimes combined with stock options or bonuses in large tech companies.

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

What is senior technical support?

Senior technical support is a role that involves providing advanced assistance to users or clients experiencing technical issues with hardware, software, or systems. It typically requires strong problem-solving skills, technical knowledge, and experience with troubleshooting tools and procedures. Senior support staff often mentor junior team members and handle complex or escalated cases.
More about Full Time Senior Technical Support jobs
What cities are hiring for Full Time Senior Technical Support jobs? Cities with the most Full Time Senior Technical Support job openings:
What are the most commonly searched types of Senior Technical Support jobs? The most popular types of Senior Technical Support jobs are:
What states have the most Full Time Senior Technical Support jobs? States with the most job openings for Full Time Senior Technical Support jobs include:
What job categories do people searching Full Time Senior Technical Support jobs look for? The top searched job categories for Full Time Senior Technical Support jobs are:
Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support Engineer

Nightwing

Annapolis, MD • On-site

$122K - $253K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing is seeking an experienced Senior Technical Support Engineer, who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational success. This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence.
** Candidates must have an active TS/SCI with CI Poly clearance **
Location: Annapolis Junction, Maryland
Key Job Responsibilities:
  • Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
  • Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
  • Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
  • Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
  • Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
  • Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
  • Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.
Minimum Requirements
  • 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
  • Current TS/SCI CI Poly clearance
  • IAT Level II certification compliance (required).
  • Proven ability to work independently in fast-paced, high-stakes environments.
  • Strong analytical, troubleshooting, and communication skills.
  • Experience supporting complex, enterprise-level IT systems and infrastructure.

Please Note: This position is contingent upon contract award.
Active and transferable Active U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
The salary associated with this position ($122,000-$253,000) is commensurate with the selected candidate's qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.
Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays and additional insurances.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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