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Full Time Senior Technical Support Jobs (NOW HIRING)

Juvare

Senior Technical Support Specialist

Atlanta, GA · On-site

Senior Technical Support Specialist ( Endpoint & End-User Computing) Location: Atlanta, GA · HybridRole summary Juvare is hiring a Senior Technical Support Specialist to own end-user computing ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support function - owning the Tier 1 ticket queue, developing deep product expertise across the full portfolio, and ...

Semgrep, Inc

Senior Technical Support Engineer

$133K - $167K/yr

Learn more at semgrep.dev. The Senior Technical Support Engineer I (TSE) is a critical role in our Engineering Department. Our TSEs enhance the customer experience and drive value by being trusted ...

RSA

RSA Senior Technical Support Engineer

RSA Senior Technical Support Engineer, Technical Support RSA provides trusted identity and access ... Pay Range (On Target Earnings) $120,000 - $170,000 Full-time, non-Sales US employees are also ...

Verkada

Senior Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and ...

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Full Time Senior Technical Support information

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How much do full time senior technical support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

More about Full Time Senior Technical Support jobs
What cities are hiring for Full Time Senior Technical Support jobs? Cities with the most Full Time Senior Technical Support job openings:
What are the most commonly searched types of Senior Technical Support jobs? The most popular types of Senior Technical Support jobs are:
What states have the most Full Time Senior Technical Support jobs? States with the most job openings for Full Time Senior Technical Support jobs include:
What job categories do people searching Full Time Senior Technical Support jobs look for? The top searched job categories for Full Time Senior Technical Support jobs are:
Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.
Senior Technical Support Specialist

Senior Technical Support Specialist

Juvare

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Job description

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Senior Technical Support Specialist (Endpoint & End-User Computing)Location: Atlanta, GA · HybridRole summary

Juvare is hiring a Senior Technical Support Specialist to own end-user computing across the company. This is a senior individual-contributor role, not a tier-1 helpdesk position. You will be the escalation point and set the standard for endpoint engineering and lifecycle management and will partner with other teams around the company to deliver a fast, compliant, and low-friction computing experience for every Juvare employee. The right candidate thinks like a sysadmin and operates like an engineer: automating what can be automated, documenting what can't, and removing recurring issues at the root cause rather than absorbing them as repetitive tickets. Candidates whose careers have been driven primarily by ticket-count or first-call-resolution metrics, without evidence of systemic improvements, are not the right fit.

What you will own
  • Endpoint engineering. Perform Windows and macOS imaging and zero-touch provisioning (Windows Autopilot, Apple Business Manager + Kandji for macOS), MDM policy authorship in Intune and Kandji, application packaging and deployment, OS and third-party patching, and hardening baselines (CIS or equivalent).
  • Onboarding and offboarding. End-to-end orchestration from HR onboarding to equipment delivery and recovery. Drive down time-to-productivity for new hires, ensure compliance with data destruction, and oversee hardware disposal/recycling.
  • Endpoint security. Receive and action requests to remediate endpoint vulnerabilities and weaknesses from Infosec.
  • Lifecycle and asset management. Manage endpoint refresh cycles, inventory accuracy, and MSP coordination.
  • Conferencing and executive support. Teams Rooms ownership, all-hands and town-hall AV mechanisms, and white-glove support for executive staff.
  • Compliance evidence. Assist with producing in-scope compliance for SOC 2 and ISO audits: encryption status, patch posture, asset inventory, privileged access reviews, etc.
  • Tier 2/3 escalation. Serve as a point of escalation for Tier 1 Specialists. Implement policies, runbooks, and automations to improve efficiency and reduce time to resolution.
  • Mentorship and SOPs. Coach junior team members, document policies & SOPs, and run postmortems on recurring issues so they stop recurring.
Required qualifications
  • 6+ years in end-user IT support, with at least 2 years at a senior or lead level ideally in a regulated industry (healthcare, financial services, government, defense, or similar).
  • 2+ years of administrator level experience with Microsoft Intune and Kandji (experience with JAMF or similar MDM platforms may be substituted).
  • Strong aptitude with Powershell, ZSH/BASH, CMD, or other system native languages.
  • Strong AI fluency with the ability to use chatbots and agents to improve work productivity.
  • Working fluency with EntraID and Active Directory: device join modes, conditional access policy, group-based licensing, and sign-in log analysis and triage.
  • Operational fluency in Jira Service Management and Confluence with experience in SLA management, queue ownership, request type and workflow design, automation rules, and trend reporting. ScriptRunner or Forge experience a plus.
  • Working knowledge of ISO 27001, SOC 2 Type 2, and other established baselines as they apply to endpoints.
  • Strong written documentation discipline.
  • English fluency for global collaboration.
  • Experience supporting a software-engineering workforce: developer tooling, elevated-privilege models, dev VM and container workflows, and IDE troubleshooting.
Additional Information:

This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.

Affirmative Action: Juvare's Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.