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Full Time Senior Technical Support Jobs (NOW HIRING)

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Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Contributing to technical screening, interviewing and final selection of new team members

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Full Time Senior Technical Support information

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$33.5K

$110.7K

$228.5K

How much do full time senior technical support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

What is full time senior technical support?

Full-time senior technical support is a role that involves providing advanced technical assistance to customers or internal teams, often requiring strong problem-solving skills, technical knowledge, and experience with tools like ticketing systems. The position typically requires working standard business hours and may involve mentoring junior staff or handling complex issues to ensure system functionality and customer satisfaction.
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The most popular types of Senior Technical Support jobs are:

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Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support Engineer

TIBCO

San Francisco, CA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Description Summary
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business-an area where we see growth potential. This business unit is unique, and we certainly aren't afraid to stand out from the crowd and tackle the bigger competitors.
As a Senior Technical Support Engineer, you will focus on in-depth problem analysis of the company's products and its integration into customer environments using troubleshooting skills and technical knowledge to isolate, analyze and resolve technical issues, while prioritizing and performing tasks with effective use of team resources and managing the quality of your own work.
Your goal is to deliver industry-leading technical support to customers via chat, email, or phone, resulting in high customer satisfaction and well-documented resolutions.
Role Overview:
Now, let's get to the details.
  • Answer complex-level incoming customer support requests in a fast-paced environment.
  • Assist customers with issues ranging from product training to troubleshooting.
  • Mentor new hires, assist junior team members with any projects assigned, determine initiatives, and identify potential issues.
  • Understand customer requirements and make recommendations based on best practices and ideal configurations. Proactively identify the best approach for retaining business based on the client's situation and de-escalates potential escalations.
  • Take ownership while working independently answering product questions and providing moderately complex technical support. Validate/identify potential bugs to be reported.
  • Performance is primarily measured through CSAT Scores/customer feedback, Knowledge Center System usage, as well as schedule adherence, contributions to the team, mentorship to new engineers, and other Key Performance Indicators.
  • Case Documentation: Follow department protocol regarding case management and record details of interactions via Case Comments, Case Status, Follow-Up Dates, Issues, Descriptions, Internal Notes, etc. into the ticketing system accurately.
  • Knowledge Center System - Work closely with contributors and auditors to collaborate on KCS assignments. You serve as the primary line of defense to safeguard the overall health of the knowledge base. You are responsible for publishing articles internally and externally after validating they are technically accurate and meet content guidelines. Additional responsibilities include: searching and reusing content when available and creating new knowledge articles when required, attaching content from multiple sources to cases as a resolution while ensuring the information referenced in the case is accurate and up to date and contributing to maintaining the information current across multiple platforms and content channels.

Your Superhero Uniform Includes:
  • Bachelor's Degree or equivalent experience preferred.
  • 4 + years in a support role within the service industry.
  • Expertise in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred.
  • Deep knowledge of the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word.
  • Knowledge of Single Sign On (SSO) and server administration skills.
  • The following skills are preferred:
    • Ability to setup and troubleshoot Storage Zone Controllers, SSO, and Load balancers with little guidance from documentation.
    • Strong Knowledge of Windows Server roles and features, IIS, AD, DNS and File Servers.
    • Strong knowledge of load balancing technologies (NetScaler preferred) and NAS devices.
    • Strong knowledge of Identity providers and SAML 2.0 (Azure, OKTA, ADFS).
    • Basic SQL Knowledge with the ability to use already created queries to gather data from the database.
    • Good command of workflow automation and ability to troubleshoot complex workflows
    • Knowledge in JavaScript, Python, and PHP, API calls.
    • Ability to analyze complex logs and Conditional Calculations.
    • Ability to create and use API calls using Postman or other tools.
  • Strong knowledge of troubleshooting web application issues
  • Strong knowledge about Security Certificates

Your Superhero Strengths Include:
  • Great verbal and written communication skills.
  • Excellent skills to listen, assess, determine, and communicate corrective measures.
  • English-speaking proficiency is required, bilingual skills a plus.
  • Customer focused - Our goal is to deliver a world class customer experience in a fast paced, changing environment. What we do revolves around the customer!
  • Ability to de-escalate customers in challenging circumstances.
  • Uses critical thinking, troubleshooting and solving complex problems in a fast-paced, changing environment while also mentoring junior team members.
  • Expertise in a data-driven, metrics-oriented environment.
  • Works to achieve operational targets with significant impact on departmental results.
  • Has a keen interest in Software-as-a-Service (SaaS).
  • Has a Growth Mindset and is willing to help and mentor colleagues

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Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.

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