LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
Senior Technical Support Engineer
$17.45 - $27.31/hr
The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
Senior Technical Support Engineer
$17.45 - $27.31/hr
The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
Quick apply
The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
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The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink's Customer Support organization. This role functions as a quasi ...
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The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink's Customer Support organization. This role functions as a quasi ...
Description We are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty ...
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Description We are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty ...
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As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...
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Apply Early
Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust ... We offer competitive compensation and a comprehensive benefits package for our full-time associates.
Apply Early
The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...
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The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...
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A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR "full stack" products and services as well as be able to solve issues related to:
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Apply Early
A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR "full stack" products and services as well as be able to solve issues related to:
Apply Early
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$85K - $95K/yr
The Senior Technical Support Specialist is a key member of the Technology Department, responsible ... This is a 12-month, full-time position with on-site support required five days per week. The ...
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Senior Technical Support Specialist
$85K - $95K/yr
The Senior Technical Support Specialist is a key member of the Technology Department, responsible ... This is a 12-month, full-time position with on-site support required five days per week. The ...
Full Time Senior Technical Support information
See salary details
$33.5K - $51.2K
1% of jobs
$51.2K - $69K
10% of jobs
$69K - $86.7K
14% of jobs
$86.8K is the 25th percentile. Wages below this are outliers.
$86.7K - $104.4K
34% of jobs
$116.3K is the 75th percentile. Wages above this are outliers.
$104.4K - $122.1K
24% of jobs
$122.1K - $139.9K
12% of jobs
$139.9K - $157.6K
1% of jobs
$157.6K - $175.3K
0% of jobs
$175.3K - $193K
2% of jobs
$193K - $210.8K
1% of jobs
$210.8K - $228.5K
1% of jobs
$33.5K
$110.7K
$228.5K
How much do full time senior technical support jobs pay per year?
As of Jul 6, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.
What is the highest salary for technical support?
The highest salaries for full-time senior technical support roles can reach up to $80,000 to $100,000 annually, depending on experience, certifications, and location. Advanced skills in troubleshooting, network management, and customer service can contribute to higher compensation in this field.
Is AI replacing tech support?
AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support specialists. Full Time Senior Technical Support roles often require troubleshooting complex issues, customer communication skills, and technical expertise that AI cannot fully replicate. Human support remains essential for complex problem-solving and personalized assistance.
What tech jobs pay 400,000 a year?
Senior technical support roles typically do not reach $400,000 annually; such high salaries are more common in executive or specialized roles like CTOs, software engineering directors, or senior data scientists. Achieving this level often requires extensive experience, advanced skills, and leadership responsibilities, sometimes combined with stock options or bonuses in large tech companies.
What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?
| Aspect | Full Time Senior Technical Support | Full Time Technical Support |
|---|---|---|
| Required Credentials | Typically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skills | Entry to mid-level certifications, such as CompTIA A+; less experience needed |
| Work Environment | Often involves complex technical issues, mentoring junior staff, and handling escalations | Focuses on basic troubleshooting, customer support, and routine technical problems |
| Employer & Industry Usage | Common in IT departments, tech companies, and service providers | Widespread across various industries including retail, telecom, and software services |
The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.
What is senior technical support?
Senior technical support is a role that involves providing advanced assistance to users or clients experiencing technical issues with hardware, software, or systems. It typically requires strong problem-solving skills, technical knowledge, and experience with troubleshooting tools and procedures. Senior support staff often mentor junior team members and handle complex or escalated cases.
More about Full Time Senior Technical Support jobs
What cities are hiring for Full Time Senior Technical Support jobs? Cities with the most Full Time Senior Technical Support job openings:
What are the most commonly searched types of Senior Technical Support jobs? The most popular types of Senior Technical Support jobs are:
What states have the most Full Time Senior Technical Support jobs? States with the most job openings for Full Time Senior Technical Support jobs include:
What job categories do people searching Full Time Senior Technical Support jobs look for? The top searched job categories for Full Time Senior Technical Support jobs are:
Full-time
Posted 21 days ago
Job description
Job Summary:
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs, and improving support documentation and processes.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
• Programming experience with Python.
• Hands-on knowledge of Kubernetes and Docker.
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
• Experience supporting enterprise customers and collaborating with engineering on complex escalations.
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Preferred:
• Bonus if you have TypeScript experience.
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs, and improving support documentation and processes.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
• Programming experience with Python.
• Hands-on knowledge of Kubernetes and Docker.
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
• Experience supporting enterprise customers and collaborating with engineering on complex escalations.
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Preferred:
• Bonus if you have TypeScript experience.
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.