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Full Time Senior Technical Support Jobs (NOW HIRING)

Entrata

Senior Technical Support Representative

$17.45 - $27.31/hr

The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.

Stellar Cyber

Sr. Technical Support Engineer

We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our US and LATAM Region regarding our SIEM and cybersecurity platform. This ...

AxyomCore

Senior Technical Support Engineer

Job Summary The Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and ...

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

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Full Time Senior Technical Support information

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$33.5K

$110.7K

$228.5K

How much do full time senior technical support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is full time senior technical support?

Full-time senior technical support is a role that involves providing advanced technical assistance to customers or internal teams, often requiring strong problem-solving skills, technical knowledge, and experience with tools like ticketing systems. The position typically requires working standard business hours and may involve mentoring junior staff or handling complex issues to ensure system functionality and customer satisfaction.

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

More about Full Time Senior Technical Support jobs

What cities are hiring for Full Time Senior Technical Support jobs?

Cities with the most Full Time Senior Technical Support job openings:

What are the most commonly searched types of Senior Technical Support jobs?

The most popular types of Senior Technical Support jobs are:

What states have the most Full Time Senior Technical Support jobs?

States with the most job openings for Full Time Senior Technical Support jobs include:

What job categories do people searching Full Time Senior Technical Support jobs look for?

The top searched job categories for Full Time Senior Technical Support jobs are:

Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support Representative

Entrata

Remote

$17.45 - $27.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

128th of 244 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service. The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
Responsibilities
  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.
  • Develop deep subject matter expertise in core technologies and multiple specialized technology areas.
  • Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.
  • Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.
  • Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams.
  • Act as a resource for junior support engineers, providing guidance and mentorship.
  • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.
  • Assist with special projects and other duties as assigned.

Essential Functions
  • Analyze and troubleshoot complex technical issues related to software functionality and system performance.
  • Communicate effectively with customers and internal teams, ensuring clarity and professionalism in all interactions.
  • Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolution paths.
  • Adhere to established support protocols, while identifying opportunities for process improvements.
  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
  • Maintain professional interaction with internal and external stakeholders
  • Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications
  • Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.
  • Excellent written and verbal communication skills with the ability to document and articulate issues effectively.
  • Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
  • Proven ability to mentor and assist junior support engineers
  • Strong attention to detail and commitment to providing an exceptional customer experience.

Education and Experience Requirements
  • Associate's degree or equivalent work experience.
  • Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
  • Experience with property management software or related industry experience is a plus.
  • Familiarity with knowledge base systems and documentation best practices is preferred.

AI and Operational Fluency
  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

$17.45 - $27.31 an hour
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - S3
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It's a great place to work! Will you join us?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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