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Full Time Senior Technical Support Jobs (NOW HIRING)

AxyomCore

Senior Technical Support Engineer

Job Summary The Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and ...

Stellar Cyber

Sr. Technical Support Engineer

We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our US and LATAM Region regarding our SIEM and cybersecurity platform. This ...

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Flexera

Senior Technical Support Engineer

Home, WA · On-site +1

Learn more at flexera.com The Senior Technical Support Engineer is responsible for resolving the complex customer issues involving mission critical production environments, collaborating with team ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

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Full Time Senior Technical Support information

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$33.5K

$110.7K

$228.5K

How much do full time senior technical support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for full time senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

What is full time senior technical support?

Full-time senior technical support is a role that involves providing advanced technical assistance to customers or internal teams, often requiring strong problem-solving skills, technical knowledge, and experience with tools like ticketing systems. The position typically requires working standard business hours and may involve mentoring junior staff or handling complex issues to ensure system functionality and customer satisfaction.
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What states have the most Full Time Senior Technical Support jobs?

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Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support Engineer

AxyomCore

Remote

Full-time

Re-posted 7 hours ago

Job description

Job Summary

The Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and maintaining high levels of customer satisfaction. This role involves diagnosing intricate problems, implementing solutions, and collaborating with internal teams to deliver exceptional support.

Key Responsibilities
  • Respond to and resolve customer support tickets across multiple products and platforms.
  • Diagnose and troubleshoot software, hardware, and network issues.
  • Implement workarounds and permanent fixes for customer-impacting problems.
  • Collaborate with development teams to escalate and resolve critical bugs.
  • Maintain accurate documentation of issues, resolutions, and processes.
  • Develop Method of Procedure (MOP) documents for standard support activities.
  • Ensure compliance with service-level agreements (SLAs) and internal quality standards.
  • After-hours and weekend on-call availability on a rotating basis.
  • Occasional night or weekend work required for scheduled maintenance windows.
Required Skills & Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Support, QA, Systems Engineering, or another similar role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills for effective customer interaction.
  • Ability to work under pressure and manage multiple priorities.
  • Capable of working with minimal supervision.
  • User-level knowledge of Linux.
  • Competent in analyzing packet captures with Wireshark
Preferred Qualifications
  • Expertise in mobile network technologies including 4G/LTE, and 5G core components (UPF/SMF).
  • Knowledge of cloud platforms and virtualization technologies.
  • Kubernetes and Red Hat OpenShift (OCP) expertise.
  • Knowledge of 4G and 5G Small Cells.
  • Familiarity with Fixed Wireless Access (FWA) technologies and implementations.
  • Basic understanding of databases (MariaDB, MySQL).
  • Shell scripting basics.
  • Acquainted with Grafana, Elasticsearch, and Kibana.

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