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Microsoft Technical Support Jobs (NOW HIRING)

Microsoft

Technical Support Engineer

Redmond, WA · On-site

Microsoft's mission is to empower every person and every organization on the planet to achieve more ... Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD ...

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ... As a Principal Technical Support Engineer, you will engage with executive level customers and ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level ... Troubleshoot Windows 10/11, Microsoft 365, antivirus, printers, mobile devices, and company ...

Tek Systems

Be Seen First

Technical Support

Chicago, IL · On-site

The Technical Support role requires a seasoned professional with over 4 years of diverse experience ... Provide support and troubleshooting for Microsoft Exchange and Office 365 * Administer and ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) · Ability to work ... in technical support or related areas · Experience in the security system industry is highly ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Install and support Microsoft Office, Citrix, printers, and related peripherals * Troubleshoot Tier ... Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium ... Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

... closely with Microsoft other vendors and internal engineering teams on Azure performance ... experience in Application Support, Production Operations, or Technical Service Management ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

... support Microsoft Office, Citrix, printers, and related peripherals • Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity • Maintain clean ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook ...

TEKsystems

Technical Support

Madison, WI

$20/hr

Proficiency with ticketing systems, databases, and Microsoft Office applications. * Ability to effectively support and coordinate remote field technicians. Preferred Skills * Technical Support

TEKsystems

Technical Support

Madison, WI

$20/hr

Proficiency with ticketing systems, databases, and Microsoft Office applications. * Ability to effectively support and coordinate remote field technicians. Preferred Skills * Technical Support

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Technical Support Department: Dealer Support Employment Type: Full Time Location: Chino, California ... Advanced knowledge of Microsoft Office, Office365, and an ability to become familiar with specific ...

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Microsoft Technical Support information

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How much do microsoft technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

Does Microsoft Technical Support have work from home jobs?

Microsoft Technical Support roles often offer remote work options, especially for customer service and technical assistance positions. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of work from home arrangements can vary by position and location, so it is advisable to check the specific job listing for remote work options.

Does Microsoft have technical support?

Microsoft Technical Support provides assistance for Microsoft products and services through various channels such as phone, chat, and online support. Support options may vary depending on the product, service plan, and region, and technical support agents are trained to troubleshoot issues and guide users through solutions.
More about Microsoft Technical Support jobs

What states have the most Microsoft Technical Support jobs?

States with the most job openings for Microsoft Technical Support jobs include:

What job categories do people searching Microsoft Technical Support jobs look for?

The top searched job categories for Microsoft Technical Support jobs are:

Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer

Microsoft

Redmond, WA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Own, investigate, and resolve complex customer technical issues related to Microsoft's partner ecosystem.

  • Lead in building communities, share knowledge through readiness programs, and mentor others in technical skills.

  • Engage with Microsoft Engineering and Supportability teams to investigate product defects and develop diagnostic tools.

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

69th of 247 rated software companies

Job description

Overview
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The Cloud Solution Provider (CSP) Support Engineering team serves as the highest level of technical support for Microsoft's partner ecosystem, resolving complex commerce, licensing, provisioning, identity, and Partner Center issues. The team partners with support, engineering, operations, and business stakeholders to remove blockers, improve supportability, and ensure partners can successfully transact, manage, and grow their Microsoft cloud businesses.
The Cloud Solution Provider (CSP) Support Escalation Engineer owns the resolution of Microsoft's most complex partner support escalations. By combining deep technical expertise, partner advocacy, and cross-functional leadership, this role drives timely issue resolution, improves supportability, and helps partners successfully transact, manage, and grow their Microsoft cloud business.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Additional Required Qualifications:
  • Experience managing complex technical escalations across multiple stakeholders, teams, and technologies.
  • Strong troubleshooting and root cause analysis skills in complex cloud, commerce, identity, or enterprise environments.
  • Ability to influence stakeholders and drive resolution across engineering, operations, support, and business organizations without direct authority.
  • Strong communication skills with the ability to translate technical issues, risk, and business impact to both technical and non-technical audiences.

Additional Preferred Qualifications:
  • Experience supporting Cloud Solution Provider (CSP), Partner Center, Microsoft Commerce, or similar cloud services platforms.
  • Experience supporting licensing, subscriptions, billing, provisioning, identity, or access management technologies.
  • Experience leading critical customer or partner escalations involving significant business impact.
  • Experience driving serviceability, operational excellence, process improvements, or supportability initiatives.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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