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Microsoft Technical Support Jobs (NOW HIRING)

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) · Ability to work ... in technical support or related areas · Experience in the security system industry is highly ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Sturtevant, WI / On-Site. Job Role ... Experience supporting Microsoft Office 365 applications. * Experience supporting audio/visual ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Raleigh, NC. / On-Site. Job Role: The ... Experience supporting Microsoft Office 365 applications. * Experience supporting audio/visual ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

... closely with Microsoft other vendors and internal engineering teams on Azure performance ... experience in Application Support, Production Operations, or Technical Service Management ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook ...

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... Images computers, thin client, laptops and tablets using Microsoft Deployment Server (WDS)

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN

$54K - $72K/yr

Develops and deploys automation scripts, utilizing Microsoft's technical scripting tool, to enable ... Ensures third party support contractors meet the defined service levels and directs communication ...

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Microsoft Technical Support information

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How much do microsoft technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support Specialist, and why are they important?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
More about Microsoft Technical Support jobs
What states have the most Microsoft Technical Support jobs? States with the most job openings for Microsoft Technical Support jobs include:
What job categories do people searching Microsoft Technical Support jobs look for? The top searched job categories for Microsoft Technical Support jobs are:
Microsoft Technical Support jobs near you
Technical Support Specialist

Technical Support Specialist

TriCom Technical Services

Lenexa, KS

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

We are seeking a Senior Service Desk Technician for our Lenexa headquarters. This is a high-visibility role responsible for ensuring technical stability across our 50+ national offices. We are looking for more than just a "ticket taker." As a Senior Technician, you will be expected to triage complex hardware and software issues, manage project-based work, and author knowledgebase articles to improve department-wide efficiency.

Role

  • Field incoming support requests (phone and tickets).
  • Engage all tickets assigned within internal SLAs.
  • Triage and resolve support requests.
  • Escalate advanced issues to the appropriate support team.
  • Maintain excellent records of work completed.
  • Perform tests to validate the resolutions provided.
  • Manage, execute, and document project work.
  • Produce written knowledgebase articles.

 Qualifications

2+ years of experience working on technical support requests. This is an environment where your ability to automate tasks via PowerShell and manage infrastructure via Cisco Meraki will be highly valued.

Required

  • Intermediate understanding of Microsoft Office and Windows operating systems.
  • Intermediate understanding of common networking protocols and equipment.
  • Basic administration of Active Directory.
  • Intermediate hardware and software troubleshooting ability.
  • Intermediate experience supporting and configuring mobile devices.
  • Basic understanding of technical management platforms: Mitel, Solar Winds, Cisco Meraki Dashboard.
  • Solid understanding of how to use PowerShell.
  • Ability to provide after-hours support on a rotating schedule.
  • CompTIA Network+ certification or Microsoft Technology Associate (MTA) certification (or similar level Microsoft technical certification).

 Preferred

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.
  • Experience in construction or specialty contracting environment.

Details

  • Location: Lenexa, KS (Initially Onsite; 1 Day WFH after fully trained)
  • Employment Type: 6-Month Contract-for-Hire
  • Conversion Salary: $60,000 - $65,000 Hourly equivalent during contract period)

While employed by TriCom you are eligible for

  • ·       Employer-paid premiums for employees’ medical/dental/vision benefits. Spouse/Child(ren)/Family benefits options available.
  • ·       Paid holidays & PTO.
  • ·       401k with immediate vesting on company match.
  • ·       Employer-paid premiums for Long Term Disability & $50,000 in Term Life insurance.

Apply