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Microsoft Technical Support Jobs in Georgia (NOW HIRING)

RELX

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Proficiency with Microsoft Office and Windows-based business applications. * Familiarity with HTML ...

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Microsoft Technical Support information

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

Does Microsoft Technical Support have work from home jobs?

Microsoft Technical Support roles often offer remote work options, especially for customer service and technical assistance positions. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of work from home arrangements can vary by position and location, so it is advisable to check the specific job listing for remote work options.

Does Microsoft have technical support?

Microsoft Technical Support provides assistance for Microsoft products and services through various channels such as phone, chat, and online support. Support options may vary depending on the product, service plan, and region, and technical support agents are trained to troubleshoot issues and guide users through solutions.

What are popular job titles related to Microsoft Technical Support jobs in Georgia?

For Microsoft Technical Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Microsoft Technical Support jobs in Georgia look for?

The top searched job categories for Microsoft Technical Support jobs in Georgia are:

Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Specialist

Alpharetta, GA • On-site

RELX
Technology, Communication and Media • 10K+ employees
Learn more about RELXexternal

$44K - $74K/yr

Full-time

Re-posted 17 days ago

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Team

Explore our passion for discovery.

Global organizations, including law enforcement agencies, government entities, and enterprise customers, rely on our solutions to address complex data and investigative challenges. Our team is dedicated to helping customers reduce risk, improve operational efficiency, and uncover critical insights through innovative technology.

We foster a collaborative, adaptable, and customer-focused culture where employees are empowered to drive change, solve meaningful problems, and work alongside talented professionals across Engineering, Sales, Product, and Support teams. With customers in more than 100 countries, we are committed to delivering exceptional service and continuous innovation.


About the Role

We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide expert application and technical support for law enforcement customers. In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain, configure, and optimize mission-critical software applications.

You will work directly with customers to resolve technical issues, configure system settings, troubleshoot data exports, and support software implementations. This position requires close collaboration with Engineering, Product, and Sales teams to ensure customer success and continuous process improvement.

Work Schedule: Monday-Friday, 11:00 a.m. - 8:00 p.m. EST


Responsibilities
  • Provide technical support and troubleshooting for law enforcement software applications and related systems.
  • Respond to customer inquiries and service requests via email and other support channels.
  • Communicate directly with law enforcement agencies to resolve technical and operational issues.
  • Configure customer environments using administrative software tools to meet agency requirements.
  • Investigate and resolve data export and application-related issues.
  • Handle escalated customer service and technical support cases.
  • Perform network configuration, workstation installations, and COMM server configuration for TSA-related positions.
  • Assist customers with software installation, configuration, and training activities.
  • Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR, and Command Center applications.
  • Develop and maintain training materials that enable customers to maximize system effectiveness and end-user support capabilities.
  • Partner with Engineering and Sales teams to streamline support processes and improve customer outcomes.
  • Participate in product launch readiness activities and customer deployment planning.
  • Serve as a subject matter expert for supported platforms, product enhancements, and system changes through ongoing collaboration with product owners and management.
RequirementsEducation & Experience
  • Associate degree, technical/vocational degree, or equivalent experience.
  • Minimum of 2 years of customer service experience in a contact center or technical support environment.
  • Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years of experience supporting Police Records Management Systems (RMS) or similar public safety applications.
  • Military experience of 4 years may be considered in lieu of law enforcement experience.
  • Experience supporting web-based applications and enterprise software solutions.
Technical Skills
  • Knowledge of law enforcement operations, objectives, and technology requirements.
  • Experience with Records Management Systems (RMS) and related law enforcement applications.
  • Proficiency with Microsoft Office and Windows-based business applications.
  • Familiarity with HTML, XML, and networking technologies, including VPNs.
  • Proven troubleshooting, diagnostic, and problem-solving skills.
  • Experience with software installation, configuration, and system support.
Professional Skills
  • Exceptional customer service and relationship management skills.
  • Excellent written and verbal communication abilities.
  • Proven presentation and training skills with the ability to educate technical and non-technical audiences.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proven ability to collaborate cross-functionally with technical and business stakeholders.
  • Self-motivated, adaptable, and committed to delivering outstanding customer experiences.
    U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

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