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Microsoft Technical Support Jobs in Georgia (NOW HIRING)

SERVIT INC

T2 Technical Support

Kennesaw, GA

$60K - $65K/yr

Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ... Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related ...

SERVIT INC

T2 Technical Support

Kennesaw, GA · On-site

$60K - $65K/yr

Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ... Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related ...

ServIT

T2 Technical Support

Kennesaw, GA · On-site

$60K - $65K/yr

Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ... Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Proficiency with Microsoft Office and Windows-based business applications. * Familiarity with HTML ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Proficiency with Microsoft Office and Windows-based business applications. * Familiarity with HTML ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Proficiency with Microsoft Office and Windows-based business applications. * Familiarity with HTML ...

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Microsoft Technical Support information

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
What are popular job titles related to Microsoft Technical Support jobs in Georgia? For Microsoft Technical Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Microsoft Technical Support jobs in Georgia look for? The top searched job categories for Microsoft Technical Support jobs in Georgia are:
Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

T2 Technical Support

SERVIT INC

Kennesaw, GA

$60K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description

Job Title: Tier 2 Help Desk Technician


Job Summary:
ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.


Key Responsibilities:

  • Resolve complex technical issues escalated from Tier 1 support.
  • Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
  • Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
  • Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
  • Provide proactive customer service and maintain accountability through issue resolution.
  • Travel locally to client sites as needed.


Requirements


Experience:

  • 5+ years in IT support, with expertise in:
  • Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
  • Microsoft Windows Desktop OS (Windows XP-10) and patch management.
  • IT security concepts, including NTFS permissions and Share permissions.
  • Microsoft Exchange, Office365, and collaboration tools.
  • Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
  • Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.


Skills:

  • Exceptional troubleshooting and customer service orientation.
  • Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
  • Experience in an MSP environment is a plus.

 Requirements:

  • Criminal background check, E-Verify citizenship check, and motor vehicle report.
  • Local travel to client sites required.
  • Drug/alcohol-free workplace with non-smoking policies.

Benefits:

  • 401(k) with company matching
  • Health, dental, and vision insurance
  • Life insurance and flexible spending account
  • Paid time off and employee assistance programs
  • Retirement plans and referral programs

Apply