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Microsoft Technical Support Jobs in Georgia (NOW HIRING)

Gemini

Technical Support Representative

Atlanta, GA · On-site

$60K - $95K/yr

The Technical Rep will work in conjunction with the sales force and lab, supporting plant ... Be able to operate Microsoft Office software. * Have an in-depth understanding of the differences ...

T-Mobile

Specialist, Technical Support Business

Atlanta, GA · On-site

$45K - $81K/yr

Microsoft Office Proficiency in Microsoft Office tools to support documentation, reporting, and analysis tasks. (Required) * At least 18 years of age * Legally authorized to work in the United States ...

Mashburn, LLC

Technical Support Specialist

Atlanta, GA · On-site

The role of a Technical Support Specialist is to provide on-site & remote support, troubleshooting ... Strong aptitude in Microsoft Windows and Mac troubleshooting, configuration, hardware, and upgrades

Georgia

Technical Support Specialist (VLD)

Valdosta, GA · On-site

$47K/yr

Job Title: Technical Support Specialist (VLD) Agency: Wiregrass Georgia Technical College Job ... Proficient in the use of Microsoft Office Word, Excel, PowerPoint, and Outlook. Knowledge of ...

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Microsoft Technical Support information

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

Does Microsoft Technical Support have work from home jobs?

Microsoft Technical Support roles often offer remote work options, especially for customer service and technical assistance positions. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of work from home arrangements can vary by position and location, so it is advisable to check the specific job listing for remote work options.

Does Microsoft have technical support?

Microsoft Technical Support provides assistance for Microsoft products and services through various channels such as phone, chat, and online support. Support options may vary depending on the product, service plan, and region, and technical support agents are trained to troubleshoot issues and guide users through solutions.

What are popular job titles related to Microsoft Technical Support jobs in Georgia?

For Microsoft Technical Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Microsoft Technical Support jobs in Georgia look for?

The top searched job categories for Microsoft Technical Support jobs in Georgia are:

Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Representative

Gemini

Atlanta, GA • On-site

$60K - $95K/yr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Gemini Industries, Inc. - An Employee Owned Company
Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice.
At Gemini - We Take Care of Our People! Our Greatest Resource is Our People and Gemini Knows it!
Gemini Industries has a passionate belief that the companys strongest resource is its people. Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice. We always strive to deliver an UNRIVALED CUSTOMER EXPERIENCE (internally and externally) in all that we do. We teach employee owners what the Pride of Ownership really means!
6% Dollar for Dollar Company 401K Match
Paid Vacation, Health and Wellness benefits
Discretionary Annual Stock Injection
Paid Parental Leave
Relocation Options Available
Culture of Flexibility
(Pre-employment background check and drug screen required)
FOR OVER 60 YEARS GEMINI HAS BEEN IN THE BUSINESS OF EXCELLENCE
PURPOSE AND MISSION:
  • The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts).
  • This function is to allow the sales rep to manage the accounts & allow for additional opportunities and to accelerate the sales and implementation cycles. The involvement of the technician in an account will be justified by the sales representative and the technician, with final approval coming from the National Technical Manager.
  1. EXPECTATIONS:
    • This position will work with the sales force and be responsible for documentation and communications to ensure that both Gemini & our customers' expectations and timeline requirements are being met.
    • Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers, STANDARD OPERATING PROCEDURES.
    • Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.
    • Listen to team members & customers' needs about product & time frames.
    • Possess a high work ethic, moral and personal integrity, and honesty
    • Be mature, flexible, and self-motivated.
    • Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.

  1. AUTHORITY:

The Technical Rep is granted the necessary authority to manage, direct, and administer the operations of Gemini Industries, Inc. under the control of this position. This authority includes, but may not be limited to:
    • With adequate information, this position may stop production of a product because of his/her concerns; communicating these concerns through his/her team leader or the lab.

QUALIFICATIONS and REQUIREMENTS:
To perform this job successfully, an individual must be able to meet and accomplish the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the Technical Support function.
Education/Experience: A four-year college degree or 5 years of experience in the Coatings and application-related field is required.
Skills/Knowledge: The Technical Support Rep must:
  • Be able to work math problems with percentages and ratios.
  • Must know the metric system for conversion
  • Be able to produce results with little direct supervision.
  • Be able to operate Microsoft Office software.
  • Have an in-depth understanding of the differences in products and applications.
  • Must have a complete understanding of application equipment.
    • Manual and automated
  • Must have a complete understanding of coating systems.
    • Solvent-based
    • Water-based
    • UV curable

Skills/knowledge continued:
  • Should have the ability to formulate colors (color test to be administered).
  • Must possess the ability to analyze & evaluate issues utilizing facts, processes, and identifying variables, then communicate clearly, verbally & in writing recommendations and possible solutions.
  • Have a familiarity with solvents & additives and their correlations with coatings.
  • Have a familiarity with testing parameters; KCMA, AWI, ASTM etc...
  • Be able to communicate between departments and remain objective.

  1. PHYSICAL AND MENTAL

The physical demands described here are representative of those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is occasionally required to:
  • Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls

  • Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl

  • Talk or hear, taste or smell.

  • The team member must occasionally lift and/or move up to 50 pounds.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Gemini Industries is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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