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Microsoft Technical Support Jobs in Georgia (NOW HIRING)

Lincoln Electric

Technical Sales Support

Gainesville, GA · On-site

Provide technical support to outside sales and customers on all Harris equipment products * Train ... Working knowledge of Microsoft Word and Excel Preferred * 2-year degree in a science or engineering ...

E-Solutions

Executive Support Windows

Atlanta, GA · On-site

$36K - $45K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location ... Industry certifications (e.g., Microsoft, ITIL, CompTIA)

Microsoft

Critical Environment Technical Trainer

Atlanta, GA · On-site

$31.25 - $41.50/hr

... activities in support of the datacenters in your area of responsibility. You will leverage ... Microsoft CO+I is the engine that powers our cloud services. As a CE Technical Trainer you will ...

Motion Recruitment

Technology Support

Roswell, GA · On-site

$20.25 - $27.75/hr

Windows Technical Support Premier North Atlanta -based organization is seeking an experienced ... Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not ...

Microsoft

Senior Customer Experience Engineer

Atlanta, GA · On-site

$100K - $138K/yr

Overview The Mission Critical Services for Microsoft Security Cloud (MCSfMSC) organization supports ... This is a deeply technical, customer-focused, and relationship-driven role. Candidates may bring ...

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Microsoft Technical Support information

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

Does Microsoft Technical Support have work from home jobs?

Microsoft Technical Support roles often offer remote work options, especially for customer service and technical assistance positions. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of work from home arrangements can vary by position and location, so it is advisable to check the specific job listing for remote work options.

Does Microsoft have technical support?

Microsoft Technical Support provides assistance for Microsoft products and services through various channels such as phone, chat, and online support. Support options may vary depending on the product, service plan, and region, and technical support agents are trained to troubleshoot issues and guide users through solutions.

What are popular job titles related to Microsoft Technical Support jobs in Georgia?

For Microsoft Technical Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Microsoft Technical Support jobs in Georgia look for?

The top searched job categories for Microsoft Technical Support jobs in Georgia are:

Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Sales Support

Lincoln Electric

Gainesville, GA

Full-time

Re-posted 22 days ago

Lincoln Electric rating

7.1

Company rating: 7.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

344th of 499 rated machine equipment manufacturers

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential 'Linc' that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company's website at https://www.lincolnelectric.com.

Location: Gainesville 
Req ID: 29561 

Job Responsibilities

Summary of the Position

This position is responsible for inside sales and technical service, working in concert with the Technical Services Manager, and has outside sales responsibility with designated national and OEM accounts not currently covered by the field sales group.  This individual also represents Harris on certain CGA committees as assigned.  This position is based in Gainesville, GA and reports to the Manager of Specialty Products.

Key Deliverables 

  1. Increased sales of Harris products through internal customer calls and external representation with OEM customers.
  2. Increased on-time shipments of product through internal follow-up and completion of ISO documents
  3. Obtain Sales results with assigned customers to meet or exceed annual sales budget
  4. Make Structured Sales Calls to assigned OEM and National Account customers
  5. Generate additional sales leads through inside sales efforts
  6. Compile market information for the spec gas, medical and manifold markets
  7. Develop customer relationships and distribution channels to support continued growth of specialty products.
  8. Provide technical support to outside sales and customers on all Harris equipment products
  9. Train customers on Harris products and capabilities
  10. Keep Travel & Expense costs at or below annual budget
Key Accountability Metrics

Successful execution of the key responsibilities will result in the following -

  1. Increased sales of specialty and industrial products through the distribution channel.  This will be measured in monthly executive summaries and sales reports.
  2. Increased sales of specialty and industrial products through the OEM channel.  This will be measured in monthly executive summaries and sales reports
  3. Increased customer satisfaction as measured in monthly on-time shipment metrics
  4. Increased sales in the OEM channel.  This will be measured in monthly executive summaries and sales reports.
  5. Completion of monthly sales calls confirmed on executive summaries submitted monthly.
  6. Increased sales through inside sales and technical service duties as reported on monthly sales reports.
  7. Continuous compilation of market data used to target specific customers and applications for Harris equipment sales.
  8. New relationships developed with existing customers and new customers as measured by increased orders specific to those accounts.
  9. Increased support for field sales activities and their interaction with distributors and end-users.
  10. Increased customer knowledge of Harris products and equipment through distributor training with key accounts.
  11. Utilization of computer, phone, databases and other tools to complement the day-to-day activities interacting with customers and internal personnel
  12. Meeting of budget goals for travel and expenses.
Job Requirements

Education and/or Experience     

Required

  • 2-4 years' experience in a field related to gas pressure and flow control equipment
  • High School diploma
  • Working knowledge of ERP as related to inventory, production and customer service
  • Working knowledge of Microsoft Word and Excel

Preferred 

  • 2-year degree in a science or engineering related field

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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