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Remote Pos Technical Support Jobs in Georgia (NOW HIRING)

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events. What You'll Do * Provide technical support for customers ...

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Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

On a daily basis you will handle a high volume of calls and emails, providing assistance for POS ... A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center.

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. * Build and maintain effective relationships ...

HEXPOL

Commercial Technical Manager

Tallapoosa, GA · On-site +1

Supports commercial and corporate technical initiatives and reports to the Segment Technical Manager. This position may be remote or hybrid based on business needs. Travel for this role is up to 60 ...

HEXPOL

Commercial Technical Manager

Tallapoosa, GA · On-site +1

Supports commercial and corporate technical initiatives and reports to the Segment Technical Manager. This position may be remote or hybrid based on business needs. Travel for this role is up to 60 ...

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Georgia? The most popular types of Pos Technical Support jobs in Georgia are:
What are popular job titles related to Remote Pos Technical Support jobs in Georgia? For Remote Pos Technical Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Georgia look for? The top searched job categories for Remote Pos Technical Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Pos Technical Support jobs? Cities in Georgia with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Infographic showing various Remote Pos Technical Support job openings in Georgia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Technical Support Specialist

Glytec

Atlanta, GA • On-site, Remote

Full-time

Posted yesterday

New

Job description

Technical Support Specialist

Full-Time On-Call Rotation

For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent patient harm and standardize workflows across the continuum of care. Join our mission as a Technical Support Specialist and help our partners deliver meaningful outcomes.If you thrive where innovation drives constant change and want to be part of a team that's saving lives, this role is for you!

Location requirement:This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events.

What You'll Do
  • Provide technical support for customers across software customizations, reports, data migrations, patches, and change requests
  • Triage incoming support requests, independently resolve moderate to complex issues, and escalate high-priority cases appropriately
  • Monitor support queues and ensure timely customer communication and follow-up
  • Prepare and maintain technical documentation including user guides, knowledge base articles, installation instructions, and functional specifications
  • Collaborate with cross-functional teams on issue resolution and customer communications
  • Identify process improvement opportunities and contribute to workflow enhancements and operational initiatives
  • Serve as a backup to the IT Help Desk, providing on-site support as needed
  • Participate in a 24/7 on-call support rotation
What We're Looking For
  • Must be located in the Metro Atlanta, Georgia area
  • 2-4 years of experience in technical support, software support, or IT support
  • Demonstrated ability to troubleshoot and resolve issues across software, integrations, and data systems
  • Solid critical thinking, problem-solving, time management, and organizational skills with close attention to detail
  • Excellent communication and customer service skills
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Nice to Have
  • Experience with EMR/EHR systems or healthcare technology
  • SQL, data analysis, or database experience
  • Familiarity with HL7 interface engines or healthcare integrations
  • Experience with ticketing systems and support environments

Why Glytec?

Join a purpose-driven company, work with a talented team, and enjoy competitive pay, benefits, and opportunities for growth.

Apply