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Manager Pos Technical Support Jobs in Georgia (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

Under broad supervision, provides management information system user support on a continuing basis ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Solid critical thinking, problem-solving, time management, and organizational skills with close ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Manage and administer Google Chrome Management Console and Google Workspace for Enterprise ...

Graitec

Technical Support Specialist

Atlanta, GA

This role is responsible for managing support requests, resolving technical issues related to software, licensing, and installation, and ensuring an excellent customer experience. Working within a ...

Hayward

Technical Support Specialist

Atlanta, GA

Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Graitec

Technical Support Specialist

Atlanta, GA

Manage and resolve incoming technical support requests via multiple channels (ticketing system, email, phone) in line with defined SLAs * Provide troubleshooting and resolution for software-related ...

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Georgia? The most popular types of Pos Technical Support jobs in Georgia are:
What cities in Georgia are hiring for Manager Pos Technical Support jobs? Cities in Georgia with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you

Manager, Technical Support

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Other

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. 
 
We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. 
 
Envision yourself at Barracuda
 
Barracuda Networks is currently looking for a Technical Support Manager for our Alpharetta, Georgia team.  As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of Technical Support, this role collaborates with peers across US, APAC, and EMEA to drive organizational direction and continuous improvement in customer care
 
What you’ll be working on
  • Lead and develop Technical Support teams, partnering with Sales, Engineering, Training, and other departments.
  • Monitor performance metrics and promote individual growth.
  • Drive process optimization and standardization.
  • Ensure high customer satisfaction and retention through continuous improvement.
  • Manage resources to meet service level expectations.
  • Resolve escalated customer issues promptly.
  • Collaborate with cross-functional teams to address key issues.
 
What you bring to the role
  • Bachelor’s degree or equivalent work experience 
  • 2-3 years of supervisory experience 
  • 4+ years of progressive call center / technical support experience
  • Proven leadership and team development skills.
  • Strong organizational, time management, and communication abilities
  • Excellent organizational, time management and communication skills (written and verbal) 
 
What you’ll get from us 
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.  
 
  • Equity, in the form of non-qualifying options 
  • High-quality health benefits 
  • Retirement Plan with employer match 
  • Career-growth opportunities 
  • Flexible Time Off and Paid Time Off benefits 
  • Volunteer opportunities 
 
#LI-hybrid
 
Job ID 27-0205
 

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