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Remote Pos Technical Support Jobs in Augusta, GA

Liveops

Remote Spanish Bilingual Customer Service

Augusta, GA · Remote

$14.50 - $18.25/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

Liveops

Remote Spanish Bilingual Customer Service

Aiken, SC · Remote

$13.25 - $16.50/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Augusta, GA

Remote Pos Technical Support information

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How much do remote pos technical support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote pos technical support in Augusta, GA is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Augusta, GA?

The most popular types of Pos Technical Support jobs in Augusta, GA are:

What are popular job titles related to Remote Pos Technical Support jobs in Augusta, GA?

For Remote Pos Technical Support jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Augusta, GA look for?

The top searched job categories for Remote Pos Technical Support jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Remote Pos Technical Support jobs?

Cities near Augusta, GA with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Industrial Field Service Technician - Georgia (Remote)

Matrix Design Group

Augusta, GA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an Industrial Field Service Technician. The Field Service Technician will be responsible for providing support to Matrix customers regarding installation, technical support, field service, training, and startup of all company industrial products and systems. The priorities of this position are to provide top-notch customer service and promote Matrix products. The candidate must be a self-starter, with excellent interpersonal skills and the ability to work alone or in a small team. This position is a remote position based in Georgia and the candidate is required to live within the state of Georgia.

This position reports to the Senior Manager of Field Operations.

Duties and Responsibilities

  • Provide technical support in the form of troubleshooting on site or via phone.
  • Perform installation, startup, and commissioning of various products.
  • Oversee and support third-party installers during customers' installations.
  • Test and troubleshoot system functions and train customers in operation and maintenance.
  • Coordinate service schedule with customers at various locations.
  • Create detailed reports for installations and technical support issues.

Qualifications & Competencies

  • The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.
  • Industrial maintenance/electrical experience and background preferred.
  • Fork truck or telehandler maintenance or troubleshooting experience.
  • Must have basic computer skills and be able to use Microsoft Office Suite.
  • Strong time management skills and organization skills.
  • Safety-minded (safety must be a priority).
  • Electrical and mechanical troubleshooting skills.
  • Excellent communication skills.
  • Quality minded, resourceful, and dependable.

Working Conditions

  • The candidate will be required to work in various indoor and outdoor facilities.
  • Travel up to 75% and ability to work various shifts as required by customer.
  • While performing the duties of this job, the employee is regularly exposed to work near large moving machinery.
  • The candidate can be at risk of electrical shock.
  • Matrix employees are provided with and required to wear personal protective equipment (PPE) such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.

Physical Requirements

The employee is occasionally required to stand; walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Benefits

  • First day coverage of all benefits - no waiting period
  • Premium free medical, dental and vision insurance working spouse must take single major medical at their place of employment if offered
  • On-site health clinic
  • Basic Life (2x annual base salary at no cost)
  • Optional Life and Accidental Death and Dismemberment (AD&D) insurance
  • Short-Term and Long-Term Disability insurance (no cost)
  • 401(k) Plan with up to an 8% company match
  • FSA for Health Care and Dependent Care
  • 10 Paid annual holidays plus vacation time
  • Educational Reimbursement Program
  • Scholarship Program
  • Optional Gym Membership

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