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Entry Level Automotive Technical Support Jobs (NOW HIRING)

BMI Inc.

Entry Level Automotive Technician

Littleton, NC · On-site

$16 - $26/hr

As an Entry-Level Automotive Technician, you will assist with routine vehicle maintenance and basic ... Participate in ongoing training and development to grow technical skills. * Support shop operations ...

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Entry Level Automotive Technical Support information

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$15

$24

$48

How much do entry level automotive technical support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level automotive technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Automotive Technical Support vs Automotive Service Advisor?

AspectEntry Level Automotive Technical SupportAutomotive Service Advisor
Required CredentialsHigh school diploma; technical certificationsHigh school diploma; some certifications preferred
Work EnvironmentSupport centers, dealerships, or repair shopsDealerships, repair shops, customer-facing
Job FocusTechnical troubleshooting, diagnostics, supportCustomer communication, service recommendations
Industry UsageTechnical support roles in automotive industryCustomer service and sales in automotive industry

Entry Level Automotive Technical Support primarily involves technical troubleshooting and diagnostics, working behind the scenes to assist repair teams. Automotive Service Advisors focus on customer interaction, explaining repairs, and recommending services. Both roles are essential in automotive service environments but differ in daily responsibilities and skill emphasis.

What are some common challenges faced by entry level automotive technical support specialists, and how can they overcome them?

Entry level automotive technical support specialists often encounter challenges such as troubleshooting unfamiliar vehicle systems, communicating effectively with customers who may have limited technical knowledge, and staying updated with rapidly evolving automotive technologies. To overcome these challenges, it’s important to proactively seek training opportunities, utilize internal knowledge bases, and collaborate closely with more experienced team members. Building strong communication skills and maintaining a customer-focused mindset also help ensure positive interactions and efficient problem resolution.

What does an Entry Level Automotive Technical Support specialist do?

An Entry Level Automotive Technical Support specialist assists customers, technicians, or dealerships with troubleshooting and resolving technical issues related to vehicles. They typically answer inquiries about automotive systems, provide diagnostic guidance, and help interpret repair procedures. This role may involve working over the phone, via email, or through online chat, and often requires knowledge of automotive technology, diagnostic tools, and customer service. The main goal is to help resolve vehicle issues quickly and accurately, ensuring customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as an Entry Level Automotive Technical Support, and why are they important?

To excel as an Entry Level Automotive Technical Support, you need a basic understanding of automotive systems, troubleshooting skills, and typically a high school diploma or technical certification. Familiarity with diagnostic software, ticketing systems, and manufacturer-specific tools is often required. Strong communication, problem-solving abilities, and patience help you effectively assist customers and collaborate with team members. These skills are crucial to accurately resolving technical issues, ensuring customer satisfaction, and supporting efficient service operations.
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Entry Level Automotive Technical Support jobs near you

Automotive Technical Support Specialist

Auto Air Export, Inc.

Irving, TX • On-site

Full-time

Re-posted 3 days ago

Job description

Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.

The Tech Service Line individual will interact with the company customers by addressing inquiries and resolving complaints related to tech.

Job Summary:

  • Answer customer’s technical questions and inquiries at the highest caliber possible.
  • Ask questions to better understand the problem.
  • Diagnose and provide clear advice on what the customer can do to resolve their problem.
  • Log information regarding the correspondence into the system to maintain proper record keeping.
  • Maintain composure and a positive attitude during difficult scenarios and conversations.

Duties/Responsibilities:

  • Interact with customers in proper fashion.
  • Conduct ongoing technical product research to maintain best in class automotive technical knowledge.
  • Analyze internal warranty reports to identify product improvement opportunities.
  • Field customer questions and complaints; forward and delegate to assigned specialist or appropriate staff.
  • Ensure appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintain detailed customer accounts and records.
  • Perform other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service oriented and able to resolve customer grievances.
  • Proficient in Microsoft Suite, with the ability to learn more software.
  • Ability to multi-task in a fast-paced environment.
  • Multilingual would be an asset but not required. Must be fluent in English.