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Microsoft Technical Support Jobs in Texas (NOW HIRING)

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

... closely with Microsoft other vendors and internal engineering teams on Azure performance ... experience in Application Support, Production Operations, or Technical Service Management ...

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... Images computers, thin client, laptops and tablets using Microsoft Deployment Server (WDS)

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support) - Microsoft Certifications including Windows, Exchange, Hyper-V and other are highly desirable - Strong ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to ... Proficiency with Microsoft products. * Ability to quickly learn Corptax technologies. * Ability to ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

Printpack's IT Technical Support group services Printpack operations in the US. The Technical ... Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Research and resolve issues involving Microsoft 365, Microsoft Graph API, and other connected ...

Doyon Limited

Technical Support Analyst

Plano, TX · On-site

Provide initial technical support to Clients by troubleshooting applications, systems access ... Microsoft supported Office/O365 * Adobe * Apple Mac supported Operating systems (workstations)

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Microsoft's Venture Fund, and Moore Strategic Ventures. Attracting and retaining the very best ...

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Microsoft Technical Support information

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
What are popular job titles related to Microsoft Technical Support jobs in Texas? For Microsoft Technical Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Microsoft Technical Support jobs in Texas look for? The top searched job categories for Microsoft Technical Support jobs in Texas are:
Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support

LT Security Inc.

Houston, TX • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.

Key Responsibilities:

  • Maintain an in-depth knowledge of our complete line of products and services
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications
  • Provide product demo and technical training to the sales team and customers
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
  • Build and test PC-based DVR systems to customer's specifications
  • Provide prompt and effective customer service and technical support
  • Service customers in an effective and efficient manner; Partner with internal teams in a proactively
  • Other duties as assigned

Job Requirements:

Education/Experience:

  • 1+ Years of Professional Experience in technical support or related areas
  • Industry recognized technical support certificate such as a CompTIA A+ is a plus
  • Experience in security system industry is highly desired
  • A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
  • Fresh graduates welcome

Skills:

  • Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
  • Ability to maintain confidential business information
  • Ability to respond to customers in a timely and effective manner
  • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
  • Ability to work independently with minimal supervision
  • Ability to work under pressure
  • Strong troubleshooting, problem-solving and team player mindset is a plus
  • Proactive and enthusiastic to excel
  • Bilingual is a plus

Special Physical and/or Mental Requirements:

  • Domestic and/or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need

Company Description

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.