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Microsoft Technical Support Jobs (NOW HIRING)

Pernix Group, Inc.

Technical Support Analyst

Lombard, IL · On-site +1

Maintain and support Microsoft 365, Active Directory, Teams, Outlook, and common business applications * Assist employees both onsite and remotely with technical support needs * Draft and maintain ...

AEG

Technical Support Specialist

Ashburn, VA · On-site

$25/hr

Offer support for hardware, software, and network-related issues to Washington Commanders staff ... Microsoft Office 365 account administration * Identify and resolve technical issues through ...

JenaValve

Specialist, Technical Support

Irvine, CA · On-site

$80K/yr

The Specialist, Technical Support serves as the primary onsite IT resource, responsible for ... Troubleshoot and resolve issues across Windows and macOS systems, Microsoft 365, and standard ...

Next Step Systems

Technical Support Analyst

New York, NY · On-site

Technical Support Analyst Qualifications: - Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes. - Advanced proficiency in Microsoft ...

LinTech Global

Technical Support Specialist

Portsmouth, VA · On-site

$23.42 - $26.44/hr

Technical Support Specialist Location: 100% Onsite - NMC Portsmouth, Portsmouth Va The Technical ... Microsoft Certified IT Professional (preferred) Microsoft Technology Associate Required to Start:

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Candidates are expected to demonstrate a thorough understanding of Microsoft Server Technologies ...

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery ... Microsoft Server Technologies and consumer authentication, coupled with proven experience ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 ... Provide timely Level I technical support for all onsite and remote end-users focusing on excellent ...

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Microsoft Technical Support information

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How much do microsoft technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support Specialist, and why are they important?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
More about Microsoft Technical Support jobs
What states have the most Microsoft Technical Support jobs? States with the most job openings for Microsoft Technical Support jobs include:
What job categories do people searching Microsoft Technical Support jobs look for? The top searched job categories for Microsoft Technical Support jobs are:
Microsoft Technical Support jobs near you
Technical Support Engineer,

Technical Support Engineer,

Volvo Group

Ridgeville, SC

$73K - $136K/yr

Other

Posted 28 days ago

Job description

Let's introduce ourselves

The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer serves as the Technical Expert for the Americas region, working in conjunction with the Retailer Technical Support team, the Americas National Sales Company, and the Central organization (CMQ-Current Model Quality) to solve the most difficult technical cases.  

What you'll do

   Provide vehicle diagnostic support and expertise to the Retailer Technical Support team.
   Coach and mentor the Retailer Technical Support team by continually sharing and developing content to improve overall technical competence.
   Lead hands-on vehicle testing and instrumentation initiatives to support the Product Performance Engineering team.
   Find solutions to quality deviations within the Americas Region by utilizing all available technical resources.

What you'll bring

   Retailer Technical Support team experience preferred
   Effectively gather, share, and communicate technical information with various audiences
   Strong knowledge of advanced automotive diagnostics
   Applicants must possess strong critical thinking and complex reasoning skills to effectively diagnose and solve technical issues
   Demonstrate a strong work ethic and the ability to work effectively independently and as part of a team
   Highest degree of professionalism and organizational skills
   Experience using VIDA, DSA, DRO, PIE, CANalyzer, INCA, etc. preferred
   Proficiency in basic computer skills and the ability to effectively use a PC for diagnostic and technical tasks is required
   Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and administrative tasks
   Volvo Expert technician experience preferred
   All 8 ASE (Automotive Service Excellence) certifications, L1 and L3 (Advanced level specialist) preferred
   This position requires occasional domestic and international travel

Salary Range:
     $73,347 to $136,217
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines

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