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Microsoft Technical Support Jobs (NOW HIRING)

Microsoft

Principal Technical Program Manager

Redmond, WA · On-site

$144K - $187K/yr

As part of this, OCTO is responsible for Microsoft's technical strategy for the use of OpenAI ... Implement scalable mechanisms to support future global releases Stakeholder Communication ...

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support) - Microsoft Certifications including Windows, Exchange, Hyper-V and other are highly desirable - Strong ...

DenaliTEK

Technical Support Specialist

Anchorage, AK · On-site

Microsoft 365 Azure & Entra ID Sophos Security Solutions Servers & Networking Cloud Technologies ... What You'll Do Provide remote and onsite technical support for business clients Troubleshoot ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical ...

New

Pavion

MSP Technical Support

Altamonte Springs, FL

$45K - $55K/yr

The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools--and occasional on-site visits. The MSP Technical ...

New

Entergy

Proficiency in all applications of the Microsoft Toolkit * Must possess good computer skills ... This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead ...

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Microsoft Technical Support information

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How much do microsoft technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support specialist?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

More about Microsoft Technical Support jobs

What states have the most Microsoft Technical Support jobs?

States with the most job openings for Microsoft Technical Support jobs include:

What job categories do people searching Microsoft Technical Support jobs look for?

The top searched job categories for Microsoft Technical Support jobs are:

Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Event Technical Support Specialist

TriCom Technical Services

Kansas City, MO • On-site

Other

Posted 16 days ago

Job description

Summary
Our client''s IT Operations Team is seeking an Event Technical Support Specialist to support the planning, set-up, and delivery of technology for meetings, events, and end-user services.  This role will provide hands-on technical support for event platforms, devices, and related productivity systems while ensuring a responsive, high-quality customer experience for staff, members, and VIP users.  The ideal candidate is organized, customer-focused, and comfortable supporting onsite, remote, after-hours, and travel-based events.  This is a hybrid position requiring residency within 100 miles of the Kansas City office.
Responsibilities

  • Provide technical lead and hands-on support for technologies used to deliver events including onsite, remote, after-hours, and travel-based support.
  • Coordinate with event teams to identify equipment needs, prepare inventories, and document support expectations.
  • Lead process and procedural improvements that enhance operational efficiency and end-user experience.
  • Provide expert troubleshooting across the end-user computing environment including desktops, mobile devices, collaboration tools, Office 365, and Active Directory.
  • Deliver timely support to end-users and VIPs through phone, in-person, and messaging channels, maintaining accurate documentation in Jira Service Desk.

Requirements

  • Bachelor''s degree in Computer Science or Business and experience in a desktop support role providing in-person and remote Tier-2 end-user support, or an equivalent combination of education and experience.
  • Experience supporting end-user hardware (MacBook, Surface laptops, thin clients, monitors, printers) and installing/configuring software and operating systems.
  • Strong organizational and communication skills for event coordination with A/V providers, along with the ability to work independently.
  • Must be able and willing to travel regularly including out-of-state and overnight, throughout the U.S.

Preferred

  • Relevant technology certifications (e.g., A+, Network+, Microsoft, or Apple).
  • Familiarity with Microsoft Office Suite/365, Slack, and Cisco Webex.

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