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Microsoft Technical Support Jobs (NOW HIRING)

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

Offering advanced support for software applications, encompassing Microsoft products, third-party ... WHAT WE'RE OFFERING OUR TECHNICAL SUPPORT ANALYST: * Competitive pay * Medical and dependent care

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support) - Microsoft Certifications including Windows, Exchange, Hyper-V and other are highly desirable - Strong ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality ... Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45/hr

The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools--and occasional on-site visits. The MSP Technical ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45/hr

The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools--and occasional on-site visits. The MSP Technical ...

DenaliTEK

Technical Support Specialist

Anchorage, AK · On-site

Microsoft 365 Azure & Entra ID Sophos Security Solutions Servers & Networking Cloud Technologies ... What You'll Do Provide remote and onsite technical support for business clients Troubleshoot ...

DenaliTEK

Technical Support Specialist

Anchorage, AK · On-site

Microsoft 365 Azure & Entra ID Sophos Security Solutions Servers & Networking Cloud Technologies ... What You'll Do Provide remote and onsite technical support for business clients Troubleshoot ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

The Technical Support Agent plays a critical role in ensuring seamless user experiences by ... Proficiency in Windows and macOS operating systems, Microsoft Office 365, and common business ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Candidates are expected to demonstrate a thorough understanding of Microsoft Server Technologies ...

Next Step Systems

Technical Support Analyst

New York, NY · On-site

Technical Support Analyst Qualifications: - Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes. - Advanced proficiency in Microsoft ...

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Microsoft Technical Support information

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How much do microsoft technical support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support Specialist, and why are they important?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
More about Microsoft Technical Support jobs
What states have the most Microsoft Technical Support jobs? States with the most job openings for Microsoft Technical Support jobs include:
What job categories do people searching Microsoft Technical Support jobs look for? The top searched job categories for Microsoft Technical Support jobs are:
Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

Beyond Impact

North Oaks, MN

Full-time

Posted 3 days ago

Job description

Company Description

Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier IT solutions, security, and support to businesses. As a Microsoft Partner and a provider of Secure365 solutions, we specialize in managed infrastructure, endpoint security, and user protection.

Job Description

We are looking for a Technical Support Specialist to join our growing team. This role will provide frontline support for our customers, ensuring their Windows environments, Microsoft 365 services, and security tools (Kaseya User and Endpoint products) are running optimally.

Key Responsibilities:

  • Provide Level 1 & 2 technical support for Windows Desktop and Windows Server environments, troubleshooting hardware, software, and network-related issues.
  • Manage and support Microsoft 365 services, including email (Exchange), Teams, SharePoint, and OneDrive.
  • Administer and troubleshoot Kaseya User and Endpoint products, including security monitoring, patching, and automation.
  • Respond to and resolve customer tickets in a timely manner using our ticketing system (Autotask).
  • Assist in deploying and configuring workstations, Windows servers, security solutions, and remote access tools.
  • Monitor and maintain Windows Server environments, including basic administration, patching, and performance troubleshooting.
  • Educate and assist end-users on best practices for security and technology use.
  • Document resolutions and maintain accurate customer records in our knowledge base.
Qualifications

Windows Desktop & Server Experience:

  • Troubleshooting and configuring Windows 10/11.
  • Supporting Windows Server (Level 1 & 2), including Active Directory, DNS, DHCP, and Group Policy.
    Microsoft 365 Administration:
  • Familiarity with Exchange, Teams, OneDrive, SharePoint, and security/compliance settings.
    Kaseya User and Endpoint Management:
  • Experience managing patching, remote access, and security tools within Kaseya.
    IT Troubleshooting & Support:
  • Ability to diagnose and resolve software, hardware, and networking issues efficiently.
    Customer Service Mindset:
  • Strong communication skills and ability to assist non-technical users.
    Documentation & Ticketing Systems:
  • Experience using IT ticketing systems (Autotask preferred).

Preferred but not required:

  • Experience with Intune, backup solutions, and security best practices.
  • Knowledge of firewall, networking, or endpoint protection tools.
  • IT certifications such as Any Microsoft Certifications, Kaseya Certifications, etc.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply