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Microsoft Technical Support Jobs (NOW HIRING)

Fullsteam

Technical Support

West Palm Beach, FL

$14 - $21/hr

ShopWorks has an opening for an Entry-level technical support position. The Customer Service ... Working knowledge of Microsoft Office products. * Excellent phone communication skills. * Excellent ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $72K/yr

Develops and deploys automation scripts, utilizing Microsoft's technical scripting tool, to enable ... Ensures third party support contractors meet the defined service levels and directs communication ...

FastTek

Technical Support

Detroit, MI

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and ...

LinTech Global, Inc.

Be Seen First

Technical Support Specialist

Portsmouth, VA · On-site

Technical Support Specialist The Technical Support Specialist will work directly with customers to ... Microsoft Certified IT Professional (preferred) Microsoft Technology Associate Company Description ...

Trend Micro

Technical Support Engineer

Irving, TX · On-site

Position Summary: The Technical Support Engineer is responsible for resolving challenging ... Microsoft Windows, Linux (RHEL, Ubuntu, SuSE, etc.) including ability to troubleshoot services ...

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support) - Microsoft Certifications including Windows, Exchange, Hyper-V and other are highly desirable - Strong ...

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Microsoft Technical Support information

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$14

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How much do microsoft technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support Specialist, and why are they important?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
More about Microsoft Technical Support jobs
What states have the most Microsoft Technical Support jobs? States with the most job openings for Microsoft Technical Support jobs include:
What job categories do people searching Microsoft Technical Support jobs look for? The top searched job categories for Microsoft Technical Support jobs are:
Microsoft Technical Support jobs near you
Technical Support

Technical Support

Fullsteam Operations LLC

West Palm Beach, FL • On-site

$14 - $21/hr

Full-time

Posted 14 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
ShopWorks, part of the Fullsteam organization, is the leading all-in-one business software solution created specifically for the embellished products industry, including screen printers, embroidery companies, digital printers, award companies, and promotional product companies, started in 1993. Today, ShopWorks' OnSite business software helps over 850 of the most successful embellished products companies grow their business by streamlining and improving management of sales orders & quotes, production scheduling & management, purchasing & inventory, receivables & payables, and accounting & financials. ShopWorks is committed to bringing passion and customer focus to the business.
ShopWorks is located in West Palm Beach, FL.
Our work environment includes:
  • Modern office setting
  • Growth opportunities
  • Relaxed atmosphere
  • On-the-job training

Job Summary:
ShopWorks has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging into their computers to troubleshoot issues with our business management software.
Primary Responsibilities:
  • Answer customer calls and respond to their emails in a timely manner
  • Assist customers with upgrades, migrations, or archives
  • Research and troubleshoot customer issues
  • Test and document glitches in the software
  • Assist customers with various questions and tasks

Skills & Competencies:
  • Working knowledge of Windows and Mac-based computers with a willingness and capability to learn more.
  • Basic understanding of databases and how they work.
  • Comfortable using email and other communication tools like Slack.
  • Working knowledge of Microsoft Office products.
  • Excellent phone communication skills.
  • Excellent time management skills.
  • Ability to problem-solve on their own.
  • Ability to learn an enterprise-level business software program by using videos, software, and some one-on-one personal training.
  • Willingness to be trained.
  • Desire to assist customers in a friendly and helpful manner.
  • Good work ethic, punctual, and accountable.
  • Ability to work either alone or in a team environment to solve customer problems.
  • Basic accounting knowledge is a plus.

Minimum Qualifications:
  • High school diploma or equivalent; some college preferred
  • Experience in a support environment is a plus
  • Foundational knowledge in software troubleshooting

Note: This role requires working from our main office located in downtown West Palm Beach.
Compensation: $14-$21 /Hour
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

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