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Microsoft Technical Support Jobs (NOW HIRING)

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Windows 10/11 workstations * Desktop and ... Document support requests, resolutions, and technical procedures within the ticketing system.

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel ...

Conexess Group

Technical Support Analyst

Brentwood, TN · On-site

... Support Microsoft 365 applications and services for end users • Contribute to knowledge base ... technical issues methodically • Skill in researching solutions for unfamiliar problems • ...

FastTek

Technical Support

Detroit, MI · On-site

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and ...

Swoon Staffing

Technical Support Analyst

Dallas, TX · Remote

$24 - $27/hr

Technical Support Analyst (Remote | 24/7 Support) Location: 100% Remote Schedule: Rotating shifts ... Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). * Strong ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will ... Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint ...

Microsoft

Principal Technical Program Manager

Redmond, WA · On-site

$144K - $187K/yr

As part of this, OCTO is responsible for Microsoft's technical strategy for the use of OpenAI ... Implement scalable mechanisms to support future global releases Stakeholder Communication ...

Irium México

Technical Support Analyst

Berea, KY · On-site

Irium México is seeking a Technical Support Analyst to provide Level I technical support for ... Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. • ...

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

Offering advanced support for software applications, encompassing Microsoft products, third-party ... WHAT WE'RE OFFERING OUR TECHNICAL SUPPORT ANALYST: * Competitive pay * Medical and dependent care

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Microsoft Technical Support information

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How much do microsoft technical support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for microsoft technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Microsoft Technical Support professionals when assisting customers with complex software issues?

Microsoft Technical Support professionals often encounter challenges such as troubleshooting a wide range of software issues across different Windows versions and devices, communicating technical concepts to users with varying levels of expertise, and managing multiple cases simultaneously. Addressing customer frustrations and resolving problems efficiently while adhering to company protocols can also be demanding. Successful support specialists leverage strong problem-solving skills and teamwork, frequently collaborating with escalation engineers and product teams to deliver effective solutions.

What is the difference between Microsoft Technical Support vs Microsoft Help Desk Technician?

AspectMicrosoft Technical SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator (preferred)
Work EnvironmentSupport centers, remote support, on-siteHelp desks, call centers, remote troubleshooting
Job FocusDiagnosing and resolving complex technical issues with Microsoft productsAssisting users with basic to intermediate Microsoft software/hardware problems
Industry UsageIT support, enterprise environments, MSPsCorporate, small business, retail

Microsoft Technical Support typically handles more complex issues and requires advanced certifications, working in diverse environments including remote and on-site support. Help Desk Technicians focus on user-level support, troubleshooting common problems, and often serve as the first point of contact for Microsoft product users. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Microsoft Technical Support Specialist, and why are they important?

To thrive as a Microsoft Technical Support Specialist, you need strong problem-solving abilities, in-depth knowledge of Microsoft products, and typically a background in IT or computer science. Familiarity with troubleshooting tools, remote desktop applications, ticketing systems, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate are highly valuable. Excellent communication, patience, and customer service skills help you effectively guide users and resolve issues. These competencies ensure efficient problem resolution, high customer satisfaction, and smooth operation of Microsoft-based environments.

What does a Microsoft Technical Support specialist do?

A Microsoft Technical Support specialist assists customers with troubleshooting and resolving issues related to Microsoft products and services, such as Windows, Office, and Azure. They provide technical guidance, answer user questions, and help with software installations, updates, and configurations. These specialists may work with individuals or business clients to ensure optimal use of Microsoft technologies, often communicating via phone, chat, or email. Their goal is to resolve issues efficiently and improve user satisfaction with Microsoft products.
More about Microsoft Technical Support jobs
What states have the most Microsoft Technical Support jobs? States with the most job openings for Microsoft Technical Support jobs include:
What job categories do people searching Microsoft Technical Support jobs look for? The top searched job categories for Microsoft Technical Support jobs are:
Microsoft Technical Support jobs near you
Infographic showing various Microsoft Technical Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Manager

Technical Support Manager

Jet Support Services, Inc.

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client - regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com. 

Position Summary

As JSSI's Technical Support Manager, you'll lead and mentor a team of four Technical Support Specialists across our Chicago and Philippines locations. You'll own our Zendesk ticketing platform and overall Service Desk operations, coordinating with support agents across the organization to ensure that the high Service Desk standards our users count on are met every day. This is a pivotal moment for our team: we're beginning an AI transformation, and you'll champion the adoption of AI and automation to resolve tickets faster, elevate customer service, and accelerate how the team learns and grows. This is a hands-on, player-coach role: beyond leading the team, you'll personally work escalated tickets, lead projects, deliver white-glove support to our executives, and step in on any task when the team is at capacity to keep us on SLA.

Duties and Responsibilities:
  • Lead and mentor a team of four Technical Support Specialists across the Chicago and Philippines locations, building a high-performing, service-oriented culture across both sites.
  • Own performance management, coaching, scheduling, and professional development for the team.
  • Own overall Service Desk operations across desktop and end-user computing, conference room A/V, and software applications, ensuring requests are resolved promptly and logged accurately.
  • Administer the Zendesk ticketing platform, monitor Service Desk metrics, and coordinate with all Zendesk agents - regardless of reporting line - to ensure SLAs and Service Desk Guidelines are consistently met.
  • Serve as the senior escalation point for complex support issues - personally working and resolving escalated tickets while providing direction and guidance to the team.
  • Champion the organization's AI transformation, driving adoption of AI and automation to improve process efficiency and ticket resolution rates while enhancing customer service.
  • Provide white-glove support for executives, ensuring their technical needs are met at the highest level of service and professionalism.
  • Oversee employee onboarding and offboarding, ensuring accounts and system access are provisioned and deprovisioned accurately and on time.
  • Oversee Microsoft 365 administration (Exchange, Teams, Teams Phone, SharePoint, OneDrive, Entra ID, and Intune) and the administration of other SaaS applications.
  • Oversee installation, configuration, and troubleshooting of workstations, peripherals, and networking devices such as firewalls, routers, and switches.
  • Own the technical execution of high-profile events such as all-hands company meetings and board meetings, including A/V setup, rehearsal, and live support so they run flawlessly under pressure.
  • Maintain a reliable day-to-day A/V and video-conferencing experience across all locations.
  • Oversee IT hardware and software procurement, and the upkeep of hardware and software inventories as well as technical user guides and IT procedures.
  • Ensure the Technical Support Team adheres to security best practices, and support the Cybersecurity Team in incident response.
  • Coordinate and participate in on-call coverage.
  • Coordinate the support of remote office locations and warehouse facilities.
  • Lead a variety of IT projects end to end, acting as both project lead and hands-on technical resource.
  • Perform other duties as assigned.
Desired Credentials:
  • Bachelor's degree in Information Systems, Computer Science, or a related field or equivalent experience.
  • Minimum of five years providing end-user support in a fast-paced corporate environment, including hands-on Service Desk operations.
  • Minimum of two years leading and mentoring technical support teams, ideally across multiple or distributed locations, with a hands-on approach.
  • Minimum of three years' experience administering Microsoft 365 environments, including the Admin Center and core applications such as Outlook, Teams, SharePoint, and OneDrive, along with Entra ID and on-premises Active Directory.
  • Experience owning and administering Zendesk or a comparable ITSM/ticketing platform, including monitoring Service Desk metrics and complying with SLAs and defined service standards.
  • Demonstrated experience improving operational processes and adopting AI and automation to increase efficiency and improve support outcomes.
  • Excellent knowledge of Windows operating systems (especially Windows 11).
  • Hands-on hardware troubleshooting experience across laptops, desktops, conferencing equipment, printers, and peripherals.
  • Working knowledge of Windows networking fundamentals such as IP addressing, DHCP, and DNS.
  • Exceptional customer service orientation with strong oral and written communication skills.
  • Strong problem-solving and analytical skills, with the composure to perform reliably under pressure during high-profile events.
  • Relevant certifications (e.g., Microsoft 365 Certified Administrator, A+, CCNA) are a plus.

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $115,000 to $140,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.


JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. 
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