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Full Time Senior Technical Support Jobs in Florida

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is a firm specializing in technical support services, and they are ... Expert level trouble-shooting methodology. • Acts as senior lead on the ground for customer ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is seeking a Technical Support Supervisor to lead a team of technical ... Expert level trouble-shooting methodology. • Acts as senior lead on the ground for customer ...

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All JobsTechnical Support JobsFull Time Senior Technical Support JobsFull Time Senior Technical Support Jobs in Florida

Full Time Senior Technical Support information

What is the difference between Full Time Senior Technical Support vs Full Time Technical Support?

AspectFull Time Senior Technical SupportFull Time Technical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentOften involves complex technical issues, mentoring junior staff, and handling escalationsFocuses on basic troubleshooting, customer support, and routine technical problems
Employer & Industry UsageCommon in IT departments, tech companies, and service providersWidespread across various industries including retail, telecom, and software services

The main difference between Full Time Senior Technical Support and Full Time Technical Support lies in experience, complexity of issues handled, and responsibilities. Senior roles require more expertise and leadership in troubleshooting, while technical support roles focus on foundational customer assistance.

What is full time senior technical support?

Full-time senior technical support is a role that involves providing advanced technical assistance to customers or internal teams, often requiring strong problem-solving skills, technical knowledge, and experience with tools like ticketing systems. The position typically requires working standard business hours and may involve mentoring junior staff or handling complex issues to ensure system functionality and customer satisfaction.

What are popular job titles related to Full Time Senior Technical Support jobs in Florida?

For Full Time Senior Technical Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Full Time Senior Technical Support jobs in Florida look for?

The top searched job categories for Full Time Senior Technical Support jobs in Florida are:

What cities in Florida are hiring for Full Time Senior Technical Support jobs?

Cities in Florida with the most Full Time Senior Technical Support job openings:

Full Time Senior Technical Support jobs near you
Infographic showing various Full Time Senior Technical Support job openings in Florida as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Senior Avionics Support Engineer

Acron Aviation

Saint Petersburg, FL • On-site

Full-time

Re-posted 8 days ago

Job description

About Acron Aviation (Avionics – Aftermarket):
Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.

Job Title
Senior Technical Support Engineer – Aftermarket

Position Summary
The Senior Technical Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems.

As a key member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns.
The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.

Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers.

The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.
Key Responsibilities
  • Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
  • Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
  • Assist in troubleshooting and diagnosing issues related to supported products
  • Use Salesforce to track and manage customer interactions and support cases
  • Support continuous improvement initiatives for technical support processes and tools
  • Lead product reliability reviews and help identify trends in failure modes
  • Collaborate with engineering teams to assist in root cause analysis and corrective actions
  • Contribute to the development of service bulletins and technical publications
  • Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
  • Provide input for proposals, quotations, and product support agreements as needed
  • Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
  • Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
  • Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
  • Serve as a subject matter expert and mentor junior engineers
Required Qualifications
  • Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
  • 15+ years of experience in technical support, avionics, or a related field preferred
  • Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
  • Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
  • Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
  • Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
  • Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
  • Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
  • Proficiency with Microsoft Office applications
  • Proficiency with Salesforce
Preferred Additional Skills
  • Experience supporting communication and surveillance avionics systems
  • Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
  • Experience performing MTBF, MTBUR, and reliability analysis
  • Familiarity with airline operations, MRO environments, and aviation maintenance practices
  • Experience supporting root cause and corrective action investigations
  • Experience developing customer-facing technical publications and training materials
  • Prior leadership or mentoring experience within a technical support organization
Equal Opportunity Statement
Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other legally protected characteristic.

Additional Information:
Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.