Orlando, FL · On-site
$52K - $55K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Quick apply
Orlando, FL · On-site
$52K - $55K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Orlando, FL · On-site
$52K - $55K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Quick apply
Orlando, FL · On-site
$52K - $55K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Pensacola, FL · On-site
Experience with remote support tools and ITSM platforms (ServiceNow preferred) * Hardware ... weekend support
Quick apply
Pensacola, FL · On-site
Experience with remote support tools and ITSM platforms (ServiceNow preferred) * Hardware ... weekend support
$20.25 - $28/hr
Willingness to work flexible hours, including weekends and holidays. * Resourceful, well organized ... Familiarity with other ITSM platforms such as Freshservice. * Experience with VMWare Horizon ...
$20.25 - $28/hr
Willingness to work flexible hours, including weekends and holidays. * Resourceful, well organized ... Familiarity with other ITSM platforms such as Freshservice. * Experience with VMWare Horizon ...
Orlando, FL · On-site
$97K - $133K/yr
... and weekends as needed - Work onsite full time with occasional travel to other facilities or ... with ITSM/ITOM tools (e.g., Aria Operations) and DoD Cloud Computing SRG compliance - Excellent ...
Orlando, FL · On-site
$97K - $133K/yr
... and weekends as needed - Work onsite full time with occasional travel to other facilities or ... with ITSM/ITOM tools (e.g., Aria Operations) and DoD Cloud Computing SRG compliance - Excellent ...
... and weekends as needed - Work onsite full time with occasional travel to other facilities or ... with ITSM/ITOM tools (e.g., Aria Operations) and DoD Cloud Computing SRG compliance - Excellent ...
... and weekends as needed - Work onsite full time with occasional travel to other facilities or ... with ITSM/ITOM tools (e.g., Aria Operations) and DoD Cloud Computing SRG compliance - Excellent ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Miami, FL · On-site
Ability to work a 24x7 rotational schedule, including nights, weekends, and holidays as needed for ... Familiarity with ServiceNow or other enterprise ITSM platforms. * Experience with observability and ...
Miami, FL · On-site
Ability to work a 24x7 rotational schedule, including nights, weekends, and holidays as needed for ... Familiarity with ServiceNow or other enterprise ITSM platforms. * Experience with observability and ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate ... Some off hours (nights/weekend) support and deployment work expected based upon severity of outage ...
Tampa, FL · On-site
$20.25 - $28/hr
Willingness to work flexible hours, including weekends and holidays. * Resourceful, well organized ... Familiarity with other ITSM platforms such as Freshservice. * Experience with VMWare Horizon ...
Tampa, FL · On-site
$20.25 - $28/hr
Willingness to work flexible hours, including weekends and holidays. * Resourceful, well organized ... Familiarity with other ITSM platforms such as Freshservice. * Experience with VMWare Horizon ...
... hours/weekend support as needed to maintain scheduling availability and meet business SLAs. • ... Shell, Python, Perl • ITSM/Monitoring: ITIL processes; integrations with tools such as ServiceNow ...
... hours/weekend support as needed to maintain scheduling availability and meet business SLAs. • ... Shell, Python, Perl • ITSM/Monitoring: ITIL processes; integrations with tools such as ServiceNow ...
Lake Mary, FL · On-site
$113K - $146K/yr
... requests, weekend releases, and post-release validations. • Maintain incident, problem, and ... ITSM tools such as ServiceNow, Jira, or similar platforms. • Ability to analyze application ...
Lake Mary, FL · On-site
$113K - $146K/yr
... requests, weekend releases, and post-release validations. • Maintain incident, problem, and ... ITSM tools such as ServiceNow, Jira, or similar platforms. • Ability to analyze application ...
Tallahassee, FL · On-site
Maintain a working knowledge of the ITSM Incident & Service Request processing tool. Create ... Reliable person who can work weekends and nights What is a typical day in this position? Typical ...
Tallahassee, FL · On-site
Maintain a working knowledge of the ITSM Incident & Service Request processing tool. Create ... Reliable person who can work weekends and nights What is a typical day in this position? Typical ...
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
The most popular types of Itsm jobs in Florida are:
For Weekend Itsm jobs in Florida, the most frequently searched job titles are:
The top searched job categories for Weekend Itsm jobs in Florida are:
Cities in Florida with the most Weekend Itsm job openings:
$52K - $55K/yr
Full-time
Re-posted 12 days ago
Job Summary
Trade Account Service Desk Specialist
TEEMA
Full-time
Hybrid | Orlando, FL, United States
Account Service Desk Specialist II (Tier 2 Support)
Primarily Remote | Ashburn, VA / Orlando, FL / San Antonio, TX
24/7 Rotating Shift Environment
Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities.
In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You’ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency.
This role is ideal for candidates who enjoy solving problems, delivering exceptional customer service, and supporting complex, high-visibility systems in a fast-paced operational environment.
Qualifications:
2+ years of IT help desk, technical support, or customer support experience
Experience supporting web portals, business applications, or account management processes
Strong troubleshooting, communication, documentation, and customer service skills
Bilingual English/Spanish fluency required
Ability to work rotating schedules, including evenings, weekends, and holidays
U.S. Citizenship required; ability to pass a federal background investigation
Preferred:
Experience with ACE (Automated Commercial Environment) or trade compliance systems
Familiarity with import/export processes, customs operations, or government programs
ServiceNow or ITSM platform experience
Prior federal, DHS, or regulatory environment experience
HDI or related support certifications
This is a strong opportunity for technical professionals seeking impactful work supporting critical trade and customs operations nationwide.
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TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Recruiting and staffing services
201 - 500 Employees
Litchfield Park, AZ, US
