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Itsm Contract Jobs in Florida (NOW HIRING)

Ai Signal Research Inc

ServiceNow Developer

Shalimar, FL · On-site

$44.50 - $61.25/hr

The position will support ServiceNow modules including ITSM, HRSD, Employee Center, CSM, Field ... Compliance with health mandates dictated by the contract may be required as a condition of ...

Thrive

Client Delivery Manager

Tampa, FL · On-site

... contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success. Location: Remote / Hybrid (travel ...

Intrepidgs

Program Manager

Melbourne, FL

Position is contingent upon contract award The Program Manager shall serve as the central point of ... Experience with APMS, ITAS, and ITSM tools and processes. * Strong leadership, communication, and ...

Ai Signal Research Inc

ServiceNow Developer

Shalimar, FL · On-site

$44.50 - $61.25/hr

The position will support ServiceNow modules including ITSM, HRSD, Employee Center, CSM, Field ... Compliance with health mandates dictated by the contract may be required as a condition of ...

Spartan X Corp

Be Seen First

Business Analyst - (ServiceNow)

Tallahassee, FL · On-site

$55 - $60/hr

Contract - W-2 or 1099 Position Level: Advanced Job Classification: Business Analyst - Advanced ... Experience with ServiceNow ITSM. * Experience with Case Management. * Experience with CMDB and CSDM.

Avani Technology Solutions, Inc.

Devops Engineer

Orlando, FL · On-site

$49.25 - $67.50/hr

Automate Jenkins backbone to integrate with all different servers, F5 Load Balancers, ITSM, etc ... contract assignment with the potential to convert FTE. 70% of the role will be focused writing ...

Hut 8

Head of IT and Cybersecurity

Miami, FL

Proven delivery of complex systems programs -- ERP, customer billing, ITSM, collaboration/telephony, and contract management platforms. * Experience with platform integrations, APIs, and single ...

Hut 8

Head of IT and Cybersecurity

Miami, FL · On-site

Proven delivery of complex systems programs - ERP, customer billing, ITSM, collaboration/telephony, and contract management platforms. * Experience with platform integrations, APIs, and single-source ...

Hut 8

Head of IT and Cybersecurity

Miami, FL · On-site

Proven delivery of complex systems programs - ERP, customer billing, ITSM, collaboration/telephony, and contract management platforms. * Experience with platform integrations, APIs, and single-source ...

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All JobsItsm Contract JobsItsm Contract Jobs in Florida

Itsm Contract information

See Florida salary details

$6

$28

$52

How much do itsm contract jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for itsm contract in Florida is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $33.75 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the most commonly searched types of Itsm jobs in Florida?

The most popular types of Itsm jobs in Florida are:

What are popular job titles related to Itsm Contract jobs in Florida?

For Itsm Contract jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Itsm Contract jobs in Florida look for?

The top searched job categories for Itsm Contract jobs in Florida are:

What cities in Florida are hiring for Itsm Contract jobs?

Cities in Florida with the most Itsm Contract job openings:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 4% Part Time, and 9% Contract. Highlights an 77% Physical, 10% Hybrid, and 13% Remote job distribution, with an average salary of $59,218 per year, or $28.5 per hour.

Onsite - ServiceNow Functional Analyst - Tallahassee, FL

Instant Serve LLC

Tallahassee, FL • On-site

Contractor

Re-posted 15 days ago

Job description

Job Title: ServiceNow Functional Analyst
Location: Tallahassee, FL (Onsite)
Duration: 6 months contract (with possible extension)
Onsite
Job Description:
We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules.
Required consultant experience provided by Contractor, shall include:
• A minimum of 2 years of programming/systems analysis experience.
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
Preferred Experience:
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
Education/Certifications
• Bachelor’s degree in computer science, Information Systems or other related field. Or equivalent work experience.
Required Duties and Responsibilities of Consultant shall include but are not limited to:
• Serve as primary liaison with business users and conduct requirement workshops.
• Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
• Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
• Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
• Ensure compliance with governance, documentation standards, and change control processes.
• Define test cases, manage UAT sessions, and validate functional outcomes.
• Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
• Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk, and operations teams.

InstantServe is Proud to be an EOE and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.   Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or email  contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. 

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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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