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Itsm Contract Jobs (NOW HIRING)

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

Review ITSM related contracts, services, and SLAs * Educate and act as an advocate for ITSM practices * Participate in audits and compliance * Develop and communicate infrastructure strategy, budget ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization initiatives * Define and monitor SLAs/KPIs to improve overall service ...

CACI

ITSM Specialist

Washington, DC · On-site

CACI is seeking an experienced ITSM Specialist for the United States Secret Service (USSS) contract, supporting the Department of Homeland Security. This role offers a unique opportunity to enhance ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

Trace Systems

ITSM Analyst

Andrews, MD · On-site

$82K - $105K/yr

ITSM Analyst Location: Joint Base Andrews, Maryland Job Responsibilities Trace Systems is seeking ... Due to the nature of the work and contract requirements, US Citizenship is required. * Candidates ...

ApTask

ITSM Project Manager

Manhattan, NY · On-site

Senior ITSM Project Manager Location: New York NY (Hybrid) Fulltime ( relocation assistance ... Fixed-Price Contract Management * Define clear deliverables and acceptance criteria upfront.

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

S.), as this work is for a federal contract and laws do apply. Preferred: * ServiceNow Certified Implementation Specialist (CIS) - ITSM #DMX-HMS #Li-cc1 #Indeed Bot and Third-Party Applications ...

ITSM Solutions LLC

On-Site It Field

New York, NY · On-site

$20 - $40/hr

On-Site IT Field Technician Position On-Site IT Field Technician Company ITSM Solutions, LLC Employment Type 1099 Contract Position Overview ITSM Solutions, LLC is seeking reliable and technically ...

AceStack LLC

ServiceNow ITSM Admin Architect

Seattle, WA · On-site

$61.50 - $84.50/hr

Seattle, WA - onsite Contract Must have: Implementation experience in AIOps Experience: • 8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This position is contingent upon contract award and position availability. Selected candidates will ... The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and ...

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Itsm Contract information

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$8

$38

$70

How much do itsm contract jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

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What cities are hiring for Itsm Contract jobs?

Cities with the most Itsm Contract job openings:

What are the most commonly searched types of Itsm jobs?

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What states have the most Itsm Contract jobs?

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What job categories do people searching Itsm Contract jobs look for?

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Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 1% Part Time, 1% Temporary, and 10% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $79,243 per year, or $38.1 per hour.

ITSM Lead

Irving, TX • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

$160K/yr

Other

Re-posted 15 days ago

Job description

IT Service Management Lead (ITSM Lead)

Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years

Job Description:

• Bachelor’s degree in Computer Science • 3+ years in an ITSM leadership role in a regional or global organization • ITIL v4 practical experience and certification • Practical experience of service management value points vs. academic structure • Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time • Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills • Strong leadership skills and people management experience • Ability to manage multiple concurrent projects and summarize status to senior executive level • Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy • Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity • Adapt and work effectively with a variety of situations and groups • Manages work well, establishes timelines and clear priorities • Proactive and takes initiative and ownership • Excellent written and oral communication • Exceptional interpersonal skills

This position has overall responsibility for ITSM processes, strategy, compliance, and day to day execution. This function serves as part of an ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence, and continual process improvement.

What You'll Get To Do:

  • Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
  • Partner with global IT leaders and partners to establish common operating and service management methods
  • Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
  • Oversee and manage critical incident response and day to day ITSM processes
  • Oversee and manage ITSM partner services and value realization
  • Review ITSM related contracts, services, and SLAs
  • Educate and act as an advocate for ITSM practices
  • Participate in audits and compliance
  • Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials

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