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Itsm Contract Jobs (NOW HIRING)

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization initiatives * Define and monitor SLAs/KPIs to improve overall service ...

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

Review ITSM related contracts, services, and SLAs * Educate and act as an advocate for ITSM practices * Participate in audits and compliance * Develop and communicate infrastructure strategy, budget ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

Maximus

ITSM Tools Analyst

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

Maximus

ITSM Tools Analyst

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

... ServiceNow ITSM and ITBM capabilities within the CIO of the DHS affiliate organization. This ... They will also be part of the overall leadership staff within the contract. The candidate should ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to ... contracts, facilitate the CAB process, CAB meetings, CAB approvals, and integration of CAB ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

S.), as this work is for a federal contract and laws do apply. Preferred: * ServiceNow Certified Implementation Specialist (CIS) - ITSM #DMX-HMS #Li-cc1 #Indeed Bot and Third-Party Applications ...

DXP

IT Manager - ITSM

Houston, TX

$90K - $111K/yr

Define, negotiate, and maintain SLAs, OLAs, and underpinning contracts across IT functions ... ITSM Platform Ownership * Serve as the business and functional owner of the ITSM platform (e.g ...

DXP

IT Manager - ITSM

Houston, TX

$90K - $111K/yr

Define, negotiate, and maintain SLAs, OLAs, and underpinning contracts across IT functions ... ITSM Platform Ownership * Serve as the business and functional owner of the ITSM platform (e.g ...

DXP Enterprises, Inc.

IT Manager - ITSM

Houston, TX · On-site

The ITSM Manager is a senior process, governance, and platform ownership role responsible for the ... Service Level Management • Define, negotiate, and maintain SLAs, OLAs, and underpinning contracts ...

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Itsm Contract information

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$8

$38

$70

How much do itsm contract jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

More about Itsm Contract jobs

What cities are hiring for Itsm Contract jobs?

Cities with the most Itsm Contract job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm Contract jobs?

States with the most job openings for Itsm Contract jobs include:

What job categories do people searching Itsm Contract jobs look for?

The top searched job categories for Itsm Contract jobs are:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, and 11% Contract. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $79,243 per year, or $38.1 per hour.

ITSM Lead ServiceNow

Inficare Technologies

Sunnyvale, CA • On-site

$63 - $86.75/hr

Full-time

Re-posted 4 days ago

Job description

Job Title: ITSM Lead (ServiceNow)
Location: Sunnyvale, CA (Onsite)
Job Type: Contract
Experience: 8-12 years
Job Overview
Key Responsibilities
  • Govern ServiceNow ITSM modules and drive process optimization initiatives
  • Define and monitor SLAs/KPIs to improve overall service delivery
  • Ensure compliance with ITIL best practices across the organization
  • Manage client escalations and deliver regular operational reporting
Required Skills
  • 8-12 years of hands-on ITSM and ServiceNow experience
  • Strong knowledge of the ITIL framework
  • Proven experience in ITSM module implementation and ongoing support
  • Experience governing SLAs, KPIs, and service delivery metrics
Location & Work Model
Sunnyvale, CA - 5 days onsite per week.
Engagement Details
Contract engagement. Immediate sourcing in progress.

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