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Itsm Contract Jobs (NOW HIRING)

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

Review ITSM related contracts, services, and SLAs * Educate and act as an advocate for ITSM practices * Participate in audits and compliance * Develop and communicate infrastructure strategy, budget ...

Ubertal Inc

ITSM Specialist

Boca Raton, FL · On-site

On-site | Contract We are hiring for the role of Mid-Level Project Leader - IT Service Management (ITSM) Specialist. Below are the key details: Role Overview This is an intermediate-level role ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

Match Point

ITSM Lead

Sunnyvale, CA · On-site

$198K/yr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$19 - $25/hr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

Vertex Solutions Inc.

ITSM ServiceNow Lead

Woodbridge, NJ · On-site

$54.50 - $75/hr

W2 / Contract to Hire Technical Skills / Experience This individual is responsible for overseeing the implementation, support, and optimization of ServiceNow's ITSM suite, ensuring that all IT ...

Diverse Lynx

ITSM Lead

Seattle, WA · On-site

$190K/yr

Contract The ITSM Lead is responsible for ensuring the stability, reliability, and continuous improvement of IT services. This role leads Major Incident Response, Change Management, Problem ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

S.), as this work is for a federal contract and laws do apply. Preferred: * ServiceNow Certified Implementation Specialist (CIS) - ITSM #DMX-HMS #Li-cc1 #Indeed Working at ICF ICF is a global ...

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All JobsItsm Contract Jobs

Itsm Contract information

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$8

$38

$70

How much do itsm contract jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) Contract Specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.
More about Itsm Contract jobs
What cities are hiring for Itsm Contract jobs? Cities with the most Itsm Contract job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm Contract jobs? States with the most job openings for Itsm Contract jobs include:
What job categories do people searching Itsm Contract jobs look for? The top searched job categories for Itsm Contract jobs are:
Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $79,243 per year, or $38.1 per hour.
ITSM Lead

ITSM Lead

Syntricate Technologies

Irving, TX • On-site

$160K/yr

Other

Re-posted 14 days ago

Job description

IT Service Management Lead (ITSM Lead)

Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years

Job Description:

• Bachelor’s degree in Computer Science • 3+ years in an ITSM leadership role in a regional or global organization • ITIL v4 practical experience and certification • Practical experience of service management value points vs. academic structure • Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time • Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills • Strong leadership skills and people management experience • Ability to manage multiple concurrent projects and summarize status to senior executive level • Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy • Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity • Adapt and work effectively with a variety of situations and groups • Manages work well, establishes timelines and clear priorities • Proactive and takes initiative and ownership • Excellent written and oral communication • Exceptional interpersonal skills

This position has overall responsibility for ITSM processes, strategy, compliance, and day to day execution. This function serves as part of an ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence, and continual process improvement.

What You'll Get To Do:

  • Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
  • Partner with global IT leaders and partners to establish common operating and service management methods
  • Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
  • Oversee and manage critical incident response and day to day ITSM processes
  • Oversee and manage ITSM partner services and value realization
  • Review ITSM related contracts, services, and SLAs
  • Educate and act as an advocate for ITSM practices
  • Participate in audits and compliance
  • Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials

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