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Itsm Contract Jobs (NOW HIRING)

Ubertal Inc

ITSM Specialist

Boca Raton, FL · On-site

On-site | Contract We are hiring for the role of Mid-Level Project Leader - IT Service Management (ITSM) Specialist. Below are the key details: Role Overview This is an intermediate-level role ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160K/yr

Review ITSM related contracts, services, and SLAs * Educate and act as an advocate for ITSM practices * Participate in audits and compliance * Develop and communicate infrastructure strategy, budget ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

Match Point

ITSM Lead

Sunnyvale, CA

$198K/yr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA

$19 - $25/hr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

Vertex Solutions Inc.

ITSM ServiceNow Lead

Woodbridge, NJ

$54.50 - $75/hr

W2 / Contract to Hire Technical Skills / Experience This individual is responsible for overseeing the implementation, support, and optimization of ServiceNow's ITSM suite, ensuring that all IT ...

New

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-48/hr (Independent Contract) Contract Length: through August 31 Responsibilities Serve as a member of the ITSM Service Now ...

Diverse Lynx

ITSM Lead

Seattle, WA

$190K/yr

Contract The ITSM Lead is responsible for ensuring the stability, reliability, and continuous improvement of IT services. This role leads Major Incident Response, Change Management, Problem ...

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All JobsItsm Contract Jobs

Itsm Contract information

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$8

$38

$70

How much do itsm contract jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) Contract Specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.
More about Itsm Contract jobs
What cities are hiring for Itsm Contract jobs? Cities with the most Itsm Contract job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm Contract jobs? States with the most job openings for Itsm Contract jobs include:
What job categories do people searching Itsm Contract jobs look for? The top searched job categories for Itsm Contract jobs are:
Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $79,243 per year, or $38.1 per hour.
ITSM Specialist

ITSM Specialist

Ubertal Inc

Boca Raton, FL • On-site

Contractor

Posted 15 days ago

Job description

Job Title: Mid-Level Project Leader – IT Service Management (ITSM) Specialist
Location: Boca Raton, FL
Duration: Approximately 13 months (through June 30, 2027)
Work Type: On-site | Contract

We are hiring for the role of Mid-Level Project Leader – IT Service Management (ITSM) Specialist. Below are the key details:

Role Overview

This is an intermediate-level role supporting IT service delivery through the execution and maintenance of ITSM processes — specifically IT Change, Incident, and Problem Management — using the ServiceNow platform. The candidate will work to implement best practices, drive process optimization, and uphold service quality standards in alignment with industry frameworks.

Key Responsibilities

  • Lead development and continuous improvement of IT Change, Incident, and Problem Management processes

  • Act as Incident Manager and/or Major Incident Manager during high-priority incidents, driving rapid response and resolution

  • Analyze existing workflows, recommend enhancements, and implement efficiency improvements

  • Monitor process performance metrics and provide regular reporting to management

  • Deliver training and guidance to IT teams on ITSM best practices

  • Update workflow states, validate task completions, maintain data accuracy within CHG/INC/REQ records

  • Monitor workflow transitions, verify SLA timers, coordinate process steps per defined governance standards

Required Skills & Experience

  • Minimum 5 years of experience in IT Service Management

  • Proven IT Change Management experience: planning, coordinating, documenting changes; risk assessment and post-implementation review

  • IT Incident Management: detection, prioritization, resolution, escalation

  • IT Problem Management: root cause analysis, long-term remediation, proactive incident prevention

  • Hands-on ServiceNow platform experience: workflow automation, reporting, ITSM integration

  • ITIL Foundations Certification (current, required)

  • Strong process improvement expertise with measurable outcomes

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field — or equivalent work experience.