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Itsm Contract Jobs (NOW HIRING)

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization initiatives * Define and monitor SLAs/KPIs to improve overall service ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will ...

Maximus

ITSM Tools Analyst

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

Maximus

ITSM Tools Analyst

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This position is contingent upon contract award and position availability. Selected candidates will ...

Kanshe Infotech

ServiceNow ITSM Technical Lead

Sunnyvale, CA · On-site

$64.25 - $88.25/hr

Sunnyvale, CA Job Type: Long-Term Contract Interview: Face-to-Face (Local candidates preferred; relocation accepted) Top Skills: ServiceNow ITSM | CMDB | ITIL | Service Catalog | Workflow ...

Momento USA

ITSM Tester @ Remote

Belmar, NJ · Remote

Remote Long Term Contract W2 Position Job Spec -ITSM Tester Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across functional (end to end ...

New

Odesus

ITSM Process Leader

Los Angeles, CA · Hybrid

$75 - $80/hr

Job Location - Los Angeles, CA or New York, NY (Hybrid - 3 Days Onsite) Type - Contract (9 Months ... Establish and implement governance and oversight of ITSM processes to ensure currency and adherence

Momento USA

ServiceNow ITSM Developer @ Remote

Belmar, NJ · Remote

$55.25 - $76/hr

Remote Long Term Contract W2 Position Job Spec - ServiceNow ITSM Developer Develop, configure, and customize ServiceNow ITSM applications, workflows, and automation. Design, build, and troubleshoot ...

New

Arctiq

ITSM (Halo) Platform Developer

Blue Bell, PA · Remote

$60 - $65/hr

This is a Remote contract opportunity with one of Arctiq's clients** Our client is looking for an experienced Senior Halo ITSM Platform Developer to help enhance, administer, integrate, and automate ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

... ServiceNow ITSM and ITBM capabilities within the CIO of the DHS affiliate organization. This ... They will also be part of the overall leadership staff within the contract. The candidate should ...

Arctiq, Inc.

ITSM (Halo) Platform Developer

Blue Bell, PA · On-site

$60 - $65/hr

This is a Remote contract opportunity with one of Arctiq's clients** Our client is looking for an experienced Senior Halo ITSM Platform Developer to help enhance, administer, integrate, and automate ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Jacksonville, FL · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to ... contracts, facilitate the CAB process, CAB meetings, CAB approvals, and integration of CAB ...

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All JobsItsm Contract Jobs

Itsm Contract information

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$8

$38

$70

How much do itsm contract jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) Contract Specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.
More about Itsm Contract jobs
What cities are hiring for Itsm Contract jobs? Cities with the most Itsm Contract job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm Contract jobs? States with the most job openings for Itsm Contract jobs include:
What job categories do people searching Itsm Contract jobs look for? The top searched job categories for Itsm Contract jobs are:
Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $79,243 per year, or $38.1 per hour.

ITSM Lead ServiceNow

Inficare Technologies

Sunnyvale, CA • On-site

$63 - $86.75/hr

Full-time

Posted 13 days ago

Job description

Job Title: ITSM Lead (ServiceNow)
Location: Sunnyvale, CA (Onsite)
Job Type: Contract
Experience: 8-12 years
Job Overview
Key Responsibilities
  • Govern ServiceNow ITSM modules and drive process optimization initiatives
  • Define and monitor SLAs/KPIs to improve overall service delivery
  • Ensure compliance with ITIL best practices across the organization
  • Manage client escalations and deliver regular operational reporting
Required Skills
  • 8-12 years of hands-on ITSM and ServiceNow experience
  • Strong knowledge of the ITIL framework
  • Proven experience in ITSM module implementation and ongoing support
  • Experience governing SLAs, KPIs, and service delivery metrics
Location & Work Model
Sunnyvale, CA - 5 days onsite per week.
Engagement Details
Contract engagement. Immediate sourcing in progress.

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