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Itsm Contract Jobs (NOW HIRING)

GDIT

Cyber Compliance Officer

Falls Church, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is anIT Service Management (ITSM)contract supporting the operation, modernization, expansion, and evolution of the Army National Guard's (ARNG) global IT services, including networking, compute ...

Haweo

IT Process Analyst- ITSM

Quantico, VA

$90K - $100K/yr

Haweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency ... contract position working for the US government all candidates must be a U.S. citizen and pass a ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

Haweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency ... contract position working for the US government all candidates must be a U.S. citizen and pass a ...

Nexagen Networks, Inc.

Contract Administrator

Frederick, MD · Remote

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... ITSM, Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, Exercises, COMSEC, and IT/Networking. The Contract Administrator is responsible for managing, preparing ...

New

Nexagen Networks, Inc.

Contract Administrator

Frederick, MD · On-site +1

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... ITSM, Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, Exercises, COMSEC, and IT/Networking. The Contract Administrator is responsible for managing, preparing ...

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Itsm Contract information

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$8

$38

$70

How much do itsm contract jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

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What cities are hiring for Itsm Contract jobs?

Cities with the most Itsm Contract job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm Contract jobs?

States with the most job openings for Itsm Contract jobs include:

What job categories do people searching Itsm Contract jobs look for?

The top searched job categories for Itsm Contract jobs are:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, and 11% Contract. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $79,243 per year, or $38.1 per hour.

Senior ServiceNow Business Process Consultant- ITSM

System One

Arlington, WI • Remote

$107K - $131K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Job Title: Senior ServiceNow Business Process Consultant- ITSM Type: Contract Work Model: Remote – offsite

Responsibilities

  • Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
  • Support documentation of functional and non-functional requirements for ServiceNow implementations.
  • Translate business needs into clear, actionable user stories and acceptance criteria.
  • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
  • Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
  • Analyze and document existing applications to be transitioned into custom ServiceNow applications.
  • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
  • Define and execute test cases; coordinate user acceptance testing and issue resolution.
  • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs.
  • Ensure delivered solutions meet defined requirements and quality standards.
  • Contribute to process documentation, training materials, and continuous improvement initiatives.
  • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
  • Provide project updates, status reports, and documentation for decision-making and governance.
  • Conduct training sessions and create user guides as needed.
Requirements
  • 5+ years of business analysis experience, with 1+ year focused on ServiceNow implementations.
  • Strong Experience with ITSM, CSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications).
  • Familiarity with ServiceNow data structures, tables, and workflows.
  • Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation.
  • Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field.
  • Project management and/or business process experience in a business context.
  • Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
  • Familiarity with Agile, Waterfall, and Hybrid development methodologies.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, facilitation, and stakeholder management skills.
  • ServiceNow Certified System Administrator

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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