ZipRecruiter

Log In

1

Itsm Contract Jobs (NOW HIRING)

iTech AG

Senior ServiceNow Developer - ITSM (346)

Arlington, VA · On-site

$62.25 - $85.50/hr

Develop and enhance ServiceNow ITSM functionality * Design, develop, and support ServiceNow portals ... Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity ...

iTech AG

Senior ServiceNow Developer - ITSM (345)

Arlington, VA · On-site +1

$62 - $85.50/hr

Develop and enhance ServiceNow ITSM functionality * Design, develop, and support ServiceNow portals ... Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity ...

iTech AG

Senior ServiceNow Developer - ITSM (346)

Arlington, VA · On-site +1

$62 - $85.50/hr

Develop and enhance ServiceNow ITSM functionality * Design, develop, and support ServiceNow portals ... Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity ...

E-Solutions

Service now Developer with ITSM

Los Angeles, CA · Remote

$58.25 - $80/hr

Remote (PST Time Zone) Contract 1 + Year Strong in ITSM. Prisca Tigor prisca@e-solutionsinc.com Work : 732 375 2143 www.e-solutionsinc.com "Disclaimer: E-Solutions Inc. provides equal employment ...

next page

Showing results 1-20

People also search for

All JobsItsm Contract Jobs

Itsm Contract information

See salary details

$8

$38

$70

How much do itsm contract jobs pay per hour?

As of May 28, 2026, the average hourly pay for itsm contract in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) Contract Specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

More about Itsm Contract jobs
What cities are hiring for Itsm Contract jobs? Cities with the most Itsm Contract job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm Contract jobs? States with the most job openings for Itsm Contract jobs include:
What job categories do people searching Itsm Contract jobs look for? The top searched job categories for Itsm Contract jobs are:
Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in the United States as of May 2026, with employment types broken down into 34% As Needed, 33% Full Time, and 33% Temporary. Highlights an 100% Physical job distribution, with an average salary of $79,243 per year, or $38.1 per hour.
ITSM Administrator Level 3 with Security Clearance

ITSM Administrator Level 3 with Security Clearance

CACI

Suitland, MD

$72.70K - $149.20K/yr

Other

Medical, Retirement, PTO

Posted yesterday

Job description

Job Title: ITSM Administrator Level 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * The Opportunity: CACI is seeking a skilled and experienced ITSM Administrator (Level 3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have in-depth knowledge of Helpdesk operations, extensive experience with Windows Servers and/or Linux/Centos administration, and expert proficiency with the Service Now ITSM Suite. This role requires a proactive individual who can manage complex IT Service Management processes, including Incident, Problem, Change, Knowledge, Service Request Management (SRM), Asset, CMDB, Self-Service, and Discovery modules. Responsibilities: Service Now Administration:
  • Administer and develop the Service Now ITSM Suite, ensuring optimal performance and alignment with organizational goals.
  • Implement and manage Asset Management and Service Now Discovery.
  • Create and manage accounts, support groups, and Product Categories within Service Now.
  • Helpdesk Operations:
  • Provide advanced support for Helpdesk operations, ensuring efficient incident and problem resolution.
  • Utilize Service Now Reporting and performance metrics to drive continuous improvement in service delivery.
  • Server Administration:
  • Administer Windows Servers and/or Linux/Centos environments, ensuring high availability and performance.
  • Perform routine maintenance, updates, and troubleshooting of server infrastructure.
  • Change and Asset Management:
  • Manage Change Management processes to ensure minimal disruption to services.
  • Oversee Service Request Management to facilitate timely delivery of IT services.
  • Implement and maintain robust Asset Management practices.
  • Reporting and Metrics:
  • Generate and analyze reports using Service Now and other comparable reporting tools to inform decision-making.
Develop performance metrics to measure the effectiveness of ITSM processes. Qualifications: High School Diploma or GED
  • In-depth knowledge of Helpdesk operations and fundamentals.
  • 3+ years of administration experience with Windows Servers and/or Linux/Centos.
  • 2+ years of experience with Service Now Reporting and performance metrics or comparable reporting tools.
  • 6+ years of expert experience with the Service Now ITSM Suite System Administration and development.
  • 3+ years of hands-on experience with Asset management, Service Request Management, and Change Management.
  • Minimum 3 years of experience supporting Service Now 9x or higher and implementing and administering Asset Management and Service Now Discovery.
  • Skills:
  • Proficient with various Remedy or Service Now ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery).
  • Experienced with Windows and Linux server administration.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Certifications:
  • CompTIA Security+
  • ITIL V4 Foundation
  • Service Now Certified Developer/Associate
  • Clearance:
  • Active TS/SCI clearance is required. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $72,700 - $149,200 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply