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Itsm Contract Jobs in Texas (NOW HIRING)

Programmers.io

ServiceNow Developer

Dallas, TX · On-site

$53.75 - $73.75/hr

Cincinnati, OH/ Minneapolis, MN/ Portland OR/ Dallas, TX Duration: Full Time / Contract Technical ... Should have understanding on ITIL/ITSM processes. * Good hands-on knowledge and experience of ...

Techpeople.US, Inc

ServiceNow ITOM Sol Architect

Dallas, TX · On-site

$53.75 - $73.75/hr

Contract * Experience: 14+ years * Skills: ServiceNow ITSM, ITOM, Discovery, Event Management, CMDB, Service Mapping, ITIL, Customer Presentation, Flawless Communication, REST, SOAP, JDBC, MID Server ...

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All JobsItsm Contract JobsItsm Contract Jobs in Texas

Itsm Contract information

See Texas salary details

$8

$35

$65

How much do itsm contract jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for itsm contract in Texas is $35.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $42.12 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the most commonly searched types of Itsm jobs in Texas?

The most popular types of Itsm jobs in Texas are:

What are popular job titles related to Itsm Contract jobs in Texas?

For Itsm Contract jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Itsm Contract jobs in Texas look for?

The top searched job categories for Itsm Contract jobs in Texas are:

What cities in Texas are hiring for Itsm Contract jobs?

Cities in Texas with the most Itsm Contract job openings:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 4% Part Time, 1% Temporary, and 9% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $73,827 per year, or $35.5 per hour.

IT Service Management Lead ( ITSM Lead )

Syntricate Technologies

Irving, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Syntricate Technologies is looking for an IT Service Management Lead to oversee ITSM processes and strategy. This role involves developing and executing the IT Service Management roadmap, managing critical incident response, and driving continuous improvement across ITSM functions.
Responsibilities:
• Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
• Partner with global IT leaders and partners to establish common operating and service management methods
• Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
• Oversee and manage critical incident response and day to day ITSM processes
• Oversee and manage ITSM partner services and value realization
• Review ITSM related contracts, services, and SLAs
• Educate and act as an advocate for ITSM practices
• Participate in audits and compliance
• Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials
Qualifications:
Required:
• Bachelor s degree in Computer Science
• 3+ years in an ITSM leadership role in a regional or global organization
• ITIL v4 practical experience and certification
• Practical experience of service management value points vs. academic structure
• Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
• Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills
• Strong leadership skills and people management experience
• Ability to manage multiple concurrent projects and summarize status to senior executive level
• Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy
• Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity
• Adapt and work effectively with a variety of situations and groups
• Manages work well, establishes timelines and clear priorities
• Proactive and takes initiative and ownership
• Excellent written and oral communication
• Exceptional interpersonal skills
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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