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Entry Level Itsm Jobs in Texas (NOW HIRING)

Sky Systems, Inc. (SkySys)

AV Technician - Austin

Austin, TX · On-site

$20 - $25.50/hr

Preferred : • Experience using ITSM tools (ServiceNow, Jira). • Exposure to AV control systems ... Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). • Audio Visual ...

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Entry Level Itsm information

What is an entry level ITSM?

An Entry Level ITSM (Information Technology Service Management) position is a starting role focused on helping organizations manage and deliver IT services effectively. People in this role typically handle tasks such as responding to service requests, troubleshooting IT issues, and helping maintain service management processes. They work under the guidance of senior ITSM professionals and may use ITSM tools to track incidents, changes, and service requests. This position is ideal for individuals looking to begin a career in IT service management and usually requires basic IT knowledge and strong communication skills.

What are some typical challenges faced by entry level ITSM professionals when supporting IT service processes?

Entry-level ITSM professionals often encounter challenges such as adapting to complex IT service management tools, understanding intricate support workflows, and balancing multiple incoming service requests. Navigating strict service level agreements (SLAs) and prioritizing tasks effectively can also be demanding for those new to the role. However, these challenges are excellent opportunities to develop troubleshooting, communication, and organizational skills while gaining hands-on experience with industry-standard ITSM platforms and collaborating closely with cross-functional teams.

What are the key skills and qualifications needed to thrive as an entry level ITSM professional, and why are they important?

To thrive as an Entry Level ITSM professional, you need a foundational understanding of IT service management principles, troubleshooting, and basic IT support skills, often supported by a relevant degree or certification such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for effective issue resolution and customer support. These skills ensure efficient service delivery, user satisfaction, and smooth IT operations within organizations.

What is the difference between Entry Level Itsm vs Service Desk Analyst?

AspectEntry Level ItsmService Desk Analyst
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, help deskHelp desk, support center
Industry UsageIT service management, tech companiesIT support, customer service

Entry Level Itsm and Service Desk Analyst roles often require similar certifications like ITIL Foundation and CompTIA A+. Both work in help desk environments within IT service management and support industries. While Entry Level Itsm focuses on implementing ITSM processes, Service Desk Analysts primarily handle user support and issue resolution. The roles are closely related, with overlapping skills and responsibilities, making them often interchangeable in job searches.

What are the most commonly searched types of Itsm jobs in Texas?

The most popular types of Itsm jobs in Texas are:

What are popular job titles related to Entry Level Itsm jobs in Texas?

For Entry Level Itsm jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Entry Level Itsm jobs in Texas look for?

The top searched job categories for Entry Level Itsm jobs in Texas are:

Entry Level Itsm jobs near you
Infographic showing various Entry Level Itsm job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 2% Part Time, and 9% Contract. Highlights an 77% Physical, 10% Hybrid, and 13% Remote job distribution.

AV Technician - HOUSTON-750

Sky Systems, Inc. (SkySys)

Houston, TX • On-site

$20.50 - $28.25/hr

Full-time

Posted 18 days ago

Job description

Job Summary:
Sky Systems, Inc. is seeking an L1 AV Technician to provide onsite support for desktops and audio-visual systems. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site.
Responsibilities:
• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.
Qualifications:
Required:
• 2–4 years of experience in IT and AV support
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets)
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex)
• Ability to perform physical tasks, including lifting equipment and working at height
• Strong communication, customer service, and documentation skills
• Ability to follow SOPs, ticketing processes, and escalation guidelines
Preferred:
• Experience using ITSM tools (ServiceNow, Jira)
• Exposure to AV control systems or room management systems
• Basic understanding of AV-over-IP or networked AV environments
• Experience working in enterprise or fast-paced onsite environments
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training)
• Audio Visual Support
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Crestron Fusion
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications Specialist, known for delivering clear and succinct messages without disclosing internal details
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
• CompTIA certA A+
• OEM Certifications
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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