Entry Level Itsm Jobs in Texas (NOW HIRING)

Description

Founded in 2002, the ITEX Group is a privately held real estate investment firm offering expertise in property asset services, property investment, property development, consulting services, and property management.  The ITEX Group pursues a broad range of real estate investments that offer risk-adjusted returns to our investors and clients. The key to ITEX's success is dedication to fair and equitable relationships with investors. The philosophy is simple, treat investor's capital as our own and co-invest our capital in every transaction. 

This internship is designed to provide cross-training across a broad range of entry level IT functions, offering exposure to systems, end-user support, and security. The role will focus on learning the various aspects of IT to help build foundational skills in a professional environment.

As part of the IT team, the intern will assist with project coordination, call intake, training rollouts, inventory tracking, documentation, appointment scheduling, and supporting day-to-day initiatives. All work will be based out of our Southeast Texas corporate office. 

Key Objectives of this role are:

• Assist with IT help desk requests (password resets, login issues, printer problems).
• Provide basic end-user support for hardware (laptops, desktops)
• Install and configure standard software applications. 
• Help with setting up new user accounts, permissions, and email addresses. 
• Perform routine maintenance tasks like software updates and patches. 
• Maintain IT inventory records (hardware, software licenses, accessories). 
• Assist with hardware replacement (keyboards, monitors, cables). 
• Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, and inventory.
• Asist and support the Director of IT with administrative tasks.
• Document troubleshooting steps and update standard operating procedures. 
• Shadow IT staff to learn processes for systems administration and security. 

Physical Requirements

• Frequent bending stooping and reaching in all directions. 
• Prolonged periods of sitting while working at a computer.
• Regular use of hands and fingers for typing and data entry.
• Work performed primarily in an office environment.
• Occasional crouching and knelling to access equipment under desks or IT network rooms.
• Must be able to lift up to 25lbs
• Occasional climbing or use of a ladder to access equipment.

EOE M/F/D/V

Requirements

• High school diploma or equivalent
• MS Office knowledge - Word and Excel
• IT related certificates
• Experience with project management, scheduling, inventory management or an ITSM tool (ticket system/asset management) is also desirable, but not required