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Entry Level Itsm Jobs (NOW HIRING)

Purple Drive

SERVICENOW ITSM

San Francisco, CA · On-site

$71K - $96K/yr

ITIL Foundation Certification (optional but desirable). * Entry-level experience or internship in IT support or IT service management. * Understanding of workflow configuration and ticketing systems.

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71K - $96K/yr

ITIL Foundation Certification (optional but desirable). * Entry-level experience or internship in IT support or IT service management. * Understanding of workflow configuration and ticketing systems.

Infojini

ServiceNow ITSM Analyst

Boca Raton, FL

Complexity: • Entry-level technical role. Assists with the execution and maintenance of ServiceNow workflows across core ITSM processes, including Incident, Change, Request, and Problem Management.

New

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

Astreya

Field Service Technician I

Cambridge, MA · On-site

Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) * Follow proper inventory ... CompTIA A+ Google IT Support Certificate or similar entry-level credential Level II * Required:

Clean Recovery Centers

IT Help Desk Support

Tampa, FL

$15 - $20/hr

Helpdesk / ITSM systems Minimum Requirements * High school diploma or equivalent * Basic ... A+ or similar entry-level certification * Experience with Microsoft 365 or helpdesk environments ...

herffjones

IT Support Specialist

Indianapolis, IN

It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...

herffjones

IT Support Specialist

Indianapolis, IN · On-site

It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...

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Entry Level Itsm information

What are the key skills and qualifications needed to thrive as an Entry Level ITSM professional, and why are they important?

To thrive as an Entry Level ITSM professional, you need a foundational understanding of IT service management principles, troubleshooting, and basic IT support skills, often supported by a relevant degree or certification such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for effective issue resolution and customer support. These skills ensure efficient service delivery, user satisfaction, and smooth IT operations within organizations.

What are some typical challenges faced by entry-level ITSM professionals when supporting IT service processes?

Entry-level ITSM professionals often encounter challenges such as adapting to complex IT service management tools, understanding intricate support workflows, and balancing multiple incoming service requests. Navigating strict service level agreements (SLAs) and prioritizing tasks effectively can also be demanding for those new to the role. However, these challenges are excellent opportunities to develop troubleshooting, communication, and organizational skills while gaining hands-on experience with industry-standard ITSM platforms and collaborating closely with cross-functional teams.

What is an Entry Level ITSM position?

An Entry Level ITSM (Information Technology Service Management) position is a starting role focused on helping organizations manage and deliver IT services effectively. People in this role typically handle tasks such as responding to service requests, troubleshooting IT issues, and helping maintain service management processes. They work under the guidance of senior ITSM professionals and may use ITSM tools to track incidents, changes, and service requests. This position is ideal for individuals looking to begin a career in IT service management and usually requires basic IT knowledge and strong communication skills.

What is the difference between Entry Level Itsm vs Service Desk Analyst?

AspectEntry Level ItsmService Desk Analyst
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, help deskHelp desk, support center
Industry UsageIT service management, tech companiesIT support, customer service

Entry Level Itsm and Service Desk Analyst roles often require similar certifications like ITIL Foundation and CompTIA A+. Both work in help desk environments within IT service management and support industries. While Entry Level Itsm focuses on implementing ITSM processes, Service Desk Analysts primarily handle user support and issue resolution. The roles are closely related, with overlapping skills and responsibilities, making them often interchangeable in job searches.

More about Entry Level Itsm jobs
What cities are hiring for Entry Level Itsm jobs? Cities with the most Entry Level Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Entry Level Itsm jobs? States with the most job openings for Entry Level Itsm jobs include:
What job categories do people searching Entry Level Itsm jobs look for? The top searched job categories for Entry Level Itsm jobs are:
Entry Level Itsm jobs near you
Infographic showing various Entry Level Itsm job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 50% Full Time, and 47% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

SERVICENOW ITSM

Purple Drive

San Francisco, CA • On-site

$71K - $96K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Overview:
Job Title: SERVICENOW ITSM
SKILL SET: Incident Management Analyst / ITSM Analyst (Junior)
Job Description:
We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration, and optimization of IT Service Management (ITSM) functionalities. The candidate will work under senior guidance to ensure smooth incident handling, timely resolution, and continuous improvement of ITSM processes.
Key Responsibilities:
  • Assist in developing and configuring ITSM modules (Incident, Problem, Change, CMDB, etc.) under the guidance of senior team members.
  • Monitor and manage incident lifecycles, ensuring incidents are logged, categorized, and assigned correctly.
  • Coordinate with technical teams to drive timely resolution of incidents and minimize business impact.
  • Maintain and update incident records, ensuring accuracy and adherence to SLAs.
  • Support in conducting root cause analysis (RCA) and preparing reports.
  • Contribute to the creation of knowledge base articles, SOPs, and documentation.
  • Assist in performing ITSM tool enhancements, workflow updates, and process automation activities.
  • Ensure compliance with ITSM best practices and organizational standards.
  • Participate in service reviews, audits, and process improvement initiatives.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, IT, or related field.
  • Basic understanding of ITIL principles and ITSM processes.
  • Familiarity with ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, etc.) is a plus.
  • Strong analytical and documentation skills.
  • Good communication and coordination abilities.
  • Ability to work closely with senior team members and follow structured guidance.
Preferred Skills:
  • ITIL Foundation Certification (optional but desirable).
  • Entry-level experience or internship in IT support or IT service management.
  • Understanding of workflow configuration and ticketing systems.

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