It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...
It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...
Hands-on experience withServiceNow administration, configuration, and ITSM processes. * Familiarity ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Hands-on experience withServiceNow administration, configuration, and ITSM processes. * Familiarity ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise‑service processes. * Configure basic workflows, forms, fields ...
Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise‑service processes. * Configure basic workflows, forms, fields ...
IT Support Specialist
Indianapolis, IN · On-site
It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...
IT Support Specialist
Indianapolis, IN · On-site
It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...
IT Support Specialist
Indianapolis, IN · On-site
It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...
IT Support Specialist
Indianapolis, IN · On-site
It is an entry-level position ideal for someone building their career in IT support who is eager to ... Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus * Strong ...
Project Manager
Greenwood Village, CO · Hybrid
This entry-level PM role is well-suited for someone who thrives in a collaborative, technical ... Exposure to ITSM frameworks (ITIL) or change management processes * PMP, CAPM, or Certified Scrum ...
Project Manager
Greenwood Village, CO · Hybrid
This entry-level PM role is well-suited for someone who thrives in a collaborative, technical ... Exposure to ITSM frameworks (ITIL) or change management processes * PMP, CAPM, or Certified Scrum ...
This entry-level PM role is well-suited for someone who thrives in a collaborative, technical ... Exposure to ITSM frameworks (ITIL) or change management processes * PMP, CAPM, or Certified Scrum ...
This entry-level PM role is well-suited for someone who thrives in a collaborative, technical ... Exposure to ITSM frameworks (ITIL) or change management processes * PMP, CAPM, or Certified Scrum ...
Service Desk Analyst I - Nashville, TN - Onsite
Nashville, TN · On-site
$19.75 - $27/hr
... • Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred Technical Requirements • Experience using IT Service Management (ITSM) and ticketing ...
Service Desk Analyst I - Nashville, TN - Onsite
Nashville, TN · On-site
$19.75 - $27/hr
... • Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred Technical Requirements • Experience using IT Service Management (ITSM) and ticketing ...
We are seeking an aspiring Entry Level Software Developer to join a robust software development and ... ITSM templates. - Establish, maintain and follow documented processes and procedures.
We are seeking an aspiring Entry Level Software Developer to join a robust software development and ... ITSM templates. - Establish, maintain and follow documented processes and procedures.
Service Desk Analyst I - Nashville, TN - Onsite
Nashville, TN · On-site
$19.75 - $27/hr
... • Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred Technical Requirements • Experience using IT Service Management (ITSM) and ticketing ...
Service Desk Analyst I - Nashville, TN - Onsite
Nashville, TN · On-site
$19.75 - $27/hr
... • Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals preferred Technical Requirements • Experience using IT Service Management (ITSM) and ticketing ...
20117 - Service Desk Rep I
West Point, GA · On-site
$15 - $19.50/hr
Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history ... (entry-level candidates welcome) * Basic understanding of networking concepts and Windows operating ...
Quick apply
20117 - Service Desk Rep I
West Point, GA · On-site
$15 - $19.50/hr
Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history ... (entry-level candidates welcome) * Basic understanding of networking concepts and Windows operating ...
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
Quick apply
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
The Data Center ALM Technician is an entry-level role responsible for supporting the day-to-day ... Basic computer skills and ability to learn asset management software systems (CMDB, DCIM, ITSM ...
The Data Center ALM Technician is an entry-level role responsible for supporting the day-to-day ... Basic computer skills and ability to learn asset management software systems (CMDB, DCIM, ITSM ...
Hands-on experience with ServiceNow administration, configuration, and ITSM processes ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Hands-on experience with ServiceNow administration, configuration, and ITSM processes ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Hands-on experience with ServiceNow administration, configuration, and ITSM processes ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Hands-on experience with ServiceNow administration, configuration, and ITSM processes ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
IT Ops Spec
Salt Lake City, UT · On-site
$24.86 - $41.20/hr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Ops Spec
Salt Lake City, UT · On-site
$24.86 - $41.20/hr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Ops Spec
$51K - $85K/yr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Ops Spec
$51K - $85K/yr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Support Tech 1
Albuquerque, NM · On-site
$18.81 - $24.52/hr
This entry-level position is designed for individualslooking to start their career in IT support, ... Support thefunctionality and administration of IT Service Management (ITSM) tools,including user ...
IT Support Tech 1
Albuquerque, NM · On-site
$18.81 - $24.52/hr
This entry-level position is designed for individualslooking to start their career in IT support, ... Support thefunctionality and administration of IT Service Management (ITSM) tools,including user ...
IT Ops Spec
$51K - $85K/yr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Ops Spec
$51K - $85K/yr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Ops Spec
Salt Lake City, UT · On-site
$24.86 - $41.20/hr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
IT Ops Spec
Salt Lake City, UT · On-site
$24.86 - $41.20/hr
Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in ...
Entry Level Itsm information
What are the key skills and qualifications needed to thrive as an Entry Level ITSM professional, and why are they important?
To thrive as an Entry Level ITSM professional, you need a foundational understanding of IT service management principles, troubleshooting, and basic IT support skills, often supported by a relevant degree or certification such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for effective issue resolution and customer support. These skills ensure efficient service delivery, user satisfaction, and smooth IT operations within organizations.
What are some typical challenges faced by entry-level ITSM professionals when supporting IT service processes?
Entry-level ITSM professionals often encounter challenges such as adapting to complex IT service management tools, understanding intricate support workflows, and balancing multiple incoming service requests. Navigating strict service level agreements (SLAs) and prioritizing tasks effectively can also be demanding for those new to the role. However, these challenges are excellent opportunities to develop troubleshooting, communication, and organizational skills while gaining hands-on experience with industry-standard ITSM platforms and collaborating closely with cross-functional teams.
What is an Entry Level ITSM position?
An Entry Level ITSM (Information Technology Service Management) position is a starting role focused on helping organizations manage and deliver IT services effectively. People in this role typically handle tasks such as responding to service requests, troubleshooting IT issues, and helping maintain service management processes. They work under the guidance of senior ITSM professionals and may use ITSM tools to track incidents, changes, and service requests. This position is ideal for individuals looking to begin a career in IT service management and usually requires basic IT knowledge and strong communication skills.
What is the difference between Entry Level Itsm vs Service Desk Analyst?
| Aspect | Entry Level Itsm | Service Desk Analyst |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ | ITIL Foundation, CompTIA A+ |
| Work Environment | IT support teams, help desk | Help desk, support center |
| Industry Usage | IT service management, tech companies | IT support, customer service |
Entry Level Itsm and Service Desk Analyst roles often require similar certifications like ITIL Foundation and CompTIA A+. Both work in help desk environments within IT service management and support industries. While Entry Level Itsm focuses on implementing ITSM processes, Service Desk Analysts primarily handle user support and issue resolution. The roles are closely related, with overlapping skills and responsibilities, making them often interchangeable in job searches.
More about Entry Level Itsm jobs
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What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Entry Level Itsm jobs? States with the most job openings for Entry Level Itsm jobs include:
What job categories do people searching Entry Level Itsm jobs look for? The top searched job categories for Entry Level Itsm jobs are:
Other
Posted 25 days ago
Job description
ABOUT HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Our products include class rings and jewelry, caps and gowns, diplomas, announcements, and recognition programs. Since 1920, we have partnered with campuses nationwide to help build stronger communities and celebrate student milestones.
YOUR OPPORTUNITY
The Herff Jones IT Team is seeking an IT Support Specialist to join our Service Desk. Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service.
WHAT YOU'LL DO
As a first point of contact for IT support requests, you will triage incoming tickets, resolve common issues, and escalate appropriately. You will support remote employees, assist with onboarding and offboarding equipment workflows, and provide backup coverage for the local CTG team supporting Indianapolis plants and corporate offices. Day-to-day responsibilities include:
Serve as Tier 1 intake for the Service Desk — logging, triaging, and prioritizing incoming support tickets via the ITSM platform (Freshservice)
- Provide remote support to field and off-site employees, diagnosing and resolving hardware and software issues via phone, email, and remote tools
- Support employee onboarding and offboarding: stage and image new equipment, configure accounts and access, and recover and wipe devices for departing staff
- Back up the local CTG team for hands-on desktop support across Indianapolis manufacturing plants and corporate offices
- Install, configure, and troubleshoot desktops, laptops, tablets, printers, docking stations, and peripherals
- Assist with routine software installations, OS updates, and endpoint maintenance tasks
- Document troubleshooting steps, resolution notes, and recurring issues to support knowledge base development
- Prepare surplus and returned equipment for reuse or disposal
Participate in after-hours on-call rotation as needed
WHAT YOU'LL BRING
We're looking for a candidate with a genuine interest in IT and a customer-first mindset. You don't need to have all the answers — you need the curiosity to find them and the communication skills to keep users informed along the way.
- 1–2 years of experience in a help desk, desktop support, or related IT role preferred; recent graduates or candidates with equivalent hands-on experience are encouraged to apply
- CompTIA A+ certification (or comparable credential) strongly preferred; candidates actively pursuing certification will be considered
- Working knowledge of Windows OS, Microsoft 365 applications, and common desktop hardware
- Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus
- Strong communication and interpersonal skills — you'll interact with a wide range of users across multiple locations
- Ability to work independently, manage multiple open tickets, and escalate appropriately when needed
- ITIL Foundations certification is a plus, but not required
EDUCATION & QUALIFICATIONS
- High school diploma or equivalent required
- Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent hands-on experience accepted in lieu of degree
- CompTIA A+ or equivalent industry certification preferred
PHYSICAL REQUIREMENTS
This role requires regular physical activity in a plant and office environment, including:
- Lifting, carrying, and transporting equipment — must be able to regularly lift up to 50 lbs
- Pushing and pulling equipment carts
- Standing, walking, bending, kneeling, and reaching
- Ability to work under desks and in equipment rooms as needed
- Prolonged periods of seated computer work
- Moderate noise levels typical in a manufacturing and office environment
Equal Opportunity Employer
Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.