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Overnight Itsm Jobs (NOW HIRING)

Nordic

$167K - $167K/yr

The Service Management Senior Advisor serves as a senior-level ITSM subject matter expert ... Travel, including overnight domestic trips may be required. * Approximately 10% travel. * Remote ...

New

nLeague

Field Services Support

Cedar Rapids, IA · On-site

No overnight travel required * Collaborate with local and remote IT teams to align technological ... Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other ...

Inserso

Network Support Technician

Williston, VT · On-site

$55K - $72K/yr

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... overnight travel may be required (Actual travel percentage varies based upon location but is ...

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Overnight Itsm information

What are Overnight ITSM roles?

Overnight ITSM (Information Technology Service Management) roles involve managing and supporting IT services and systems during nighttime hours. Professionals in these positions monitor IT infrastructure, respond to incidents, and ensure service continuity outside regular business hours. Their work helps organizations maintain 24/7 uptime, resolve technical issues promptly, and minimize disruptions to critical IT services. Overnight ITSM staff often collaborate with global teams and follow established ITIL processes to provide consistent and reliable support.

What is the difference between Overnight Itsm vs Help Desk Technician?

AspectOvernight ItsmHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SCA
Work EnvironmentNight shifts, data centers, IT support teamsDay shifts, office or remote support
Industry UsageIT service management, enterprise supportCustomer support, technical assistance

Overnight Itsm professionals focus on managing IT services during night hours, often handling incident resolution and system monitoring. Help Desk Technicians typically work during daytime hours, providing direct support to end-users. While both roles require technical certifications like CompTIA A+ and involve troubleshooting, Overnight Itsm roles emphasize IT service management in a 24/7 environment, whereas Help Desk Technicians focus on user support during regular hours.

What are some common challenges faced by Overnight ITSM professionals and how can job seekers prepare for them?

Overnight ITSM professionals often encounter unique challenges such as resolving critical incidents with limited on-site resources, managing system updates during off-peak hours, and ensuring clear communication with daytime teams. To prepare, candidates should develop strong problem-solving skills, be comfortable working independently, and familiarize themselves with ITIL frameworks. It's also helpful to build effective documentation habits and maintain open channels for shift handovers, ensuring continuity and minimizing service disruptions.

What are the key skills and qualifications needed to thrive as an Overnight ITSM, and why are they important?

To thrive as an Overnight ITSM (IT Service Management), you need a strong understanding of ITIL processes, incident management, and troubleshooting, often backed by relevant IT certifications such as ITIL Foundation or CompTIA. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Strong communication, analytical thinking, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure rapid resolution of incidents, maintain service continuity during off-hours, and support effective collaboration between global IT teams.
What cities are hiring for Overnight Itsm jobs? Cities with the most Overnight Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Overnight Itsm jobs? States with the most job openings for Overnight Itsm jobs include:
Overnight Itsm jobs near you
Account Services Specialist - ITSM, ITIL

Account Services Specialist - ITSM, ITIL

NTT DATA, Inc.

Addison, TX • On-site

Full-time

Posted 22 days ago

Job description

Job Summary:
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are currently seeking an Account Services Specialist - ITSM, ITIL to manage ITIL-based service support and client accounts, driving continuous improvement and overseeing incident and change management.
Responsibilities:
• Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
• Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
• Playing a key role in continuous improvement activities in support of client
• Compile, analyze and report statistical data and trends relating to service level compliance and operational effectiveness
• Assists program or process development and implementation
Qualifications:
Required:
• 6+ years experience in an Account Service role
• Undergraduate degree or equivalent combination of education and work experience
• Solid understanding of ITIL processes and principals
• Excellent written and verbal skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic or international trips may be required
• Role is required to be on-site at client office in Addison, TX
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 2019, the company is headquartered in Tokyo, JP, , with a team of 10001+ employees. The company is currently Late Stage.
NTT DATA logo

About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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