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Overnight Itsm Jobs (NOW HIRING)

Y & L Consulting Inc.

Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... ITSM/ticketing systems (e.g., ServiceNow) --- Preferred Qualifications Experience supporting 24x7 or overnight operations Familiarity with User Access Management (UAM) or identity-related support ...

nLeague

Field Services Support

Cedar Rapids, IA · On-site

No overnight travel required * Collaborate with local and remote IT teams to align technological ... Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other ...

Daikin

Inside Territory Sales Manager

Sacramento, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

San Jose, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

Sacramento, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

Fresno, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

Livermore, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

Stockton, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

Concord, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

Daikin

Inside Territory Sales Manager

Modesto, CA

$22 - $28/hr

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

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Overnight Itsm information

What is an Overnight ITSM?

Overnight ITSM (Information Technology Service Management) roles involve managing and supporting IT services and systems during nighttime hours. Professionals in these positions monitor IT infrastructure, respond to incidents, and ensure service continuity outside regular business hours. Their work helps organizations maintain 24/7 uptime, resolve technical issues promptly, and minimize disruptions to critical IT services. Overnight ITSM staff often collaborate with global teams and follow established ITIL processes to provide consistent and reliable support.

What are the key skills and qualifications needed to thrive as an Overnight ITSM?

To thrive as an Overnight ITSM (IT Service Management), you need a strong understanding of ITIL processes, incident management, and troubleshooting, often backed by relevant IT certifications such as ITIL Foundation or CompTIA. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Strong communication, analytical thinking, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure rapid resolution of incidents, maintain service continuity during off-hours, and support effective collaboration between global IT teams.

What are some common challenges faced by Overnight ITSM professionals and how can job seekers prepare for them?

Overnight ITSM professionals often encounter unique challenges such as resolving critical incidents with limited on-site resources, managing system updates during off-peak hours, and ensuring clear communication with daytime teams. To prepare, candidates should develop strong problem-solving skills, be comfortable working independently, and familiarize themselves with ITIL frameworks. It's also helpful to build effective documentation habits and maintain open channels for shift handovers, ensuring continuity and minimizing service disruptions.

What is the difference between Overnight Itsm vs Help Desk Technician?

AspectOvernight ItsmHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SCA
Work EnvironmentNight shifts, data centers, IT support teamsDay shifts, office or remote support
Industry UsageIT service management, enterprise supportCustomer support, technical assistance

Overnight Itsm professionals focus on managing IT services during night hours, often handling incident resolution and system monitoring. Help Desk Technicians typically work during daytime hours, providing direct support to end-users. While both roles require technical certifications like CompTIA A+ and involve troubleshooting, Overnight Itsm roles emphasize IT service management in a 24/7 environment, whereas Help Desk Technicians focus on user support during regular hours.

What are overnight itsm jobs?

Overnight ITSM jobs involve managing and supporting IT service management processes during nighttime hours, often including tasks like incident resolution, system monitoring, and maintaining service continuity. These roles typically require knowledge of ITSM frameworks such as ITIL and may involve working with ticketing tools like ServiceNow or Jira. They are suited for individuals comfortable working overnight shifts and handling technical issues independently.

What cities are hiring for Overnight Itsm jobs?

Cities with the most Overnight Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Overnight Itsm jobs?

States with the most job openings for Overnight Itsm jobs include:

Overnight Itsm jobs near you

Service Desk Analyst (Overnight Support) - Onsite

Genesis10

Omaha, NE • On-site

$24 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Genesis10 is currently seeking a Service Desk Analyst (Overnight Support) - Onsite for a 6+ month contract-to-hire position with a Major Insurance Company located in Omaha, NE. This position is fully onsite.
Compensation: $24.00 - $28.00 per hour, W2, based on qualifications
Position Overview:
The Overnight Service Desk Analyst provides critical after-hours IT support, serving as the primary point of contact during overnight operations. This role requires a high level of independence and strong troubleshooting skills to resolve incidents, manage escalations, and maintain service continuity. The analyst will support users across multiple channels while adhering to established SLAs and performing approved User Access Management (UAM) activities.
Key Responsibilities:
  • Serve as the first point of contact for IT support during overnight hours, providing support via phone, live chat, and self-service ticket submissions
  • Independently manage and prioritize incoming incidents and service requests with minimal supervision based on business impact, urgency, and SLA requirements
  • Diagnose, troubleshoot, and resolve hardware, software, application, and access-related issues
  • Accurately log, categorize, prioritize, and document all tickets in the ITSM system, ensuring clear problem descriptions, troubleshooting steps, and resolution details
  • Act as a frontline escalation point, engaging on-call technical teams or incident management resources for high-impact incidents
  • Perform detailed shift handoffs to ensure continuity across support teams
  • Resolve incidents and service requests using approved Knowledge Base (KB) articles and support shift-left objectives
  • Perform approved baseline User Access Management (UAM) activities, including identity verification, password resets, and execution of approved access requests
  • Deliver professional, calm, and effective support, communicating technical information clearly to non-technical users
  • Adhere to ITIL-aligned processes, SOPs, security policies, and escalation guidelines

Primary Requirements:
  • 2+ years of experience in IT support, Service Desk, or Help Desk environments
  • Ability to work overnight shifts, including weekends and holidays as scheduled
  • Strong independent troubleshooting and decision-making abilities
  • Working knowledge of ITIL principles and service management concepts
  • Excellent verbal and written communication skills
  • Proven ability to operate effectively with limited supervision
  • Experience using ITSM/ticketing systems (e.g., ServiceNow)
  • Independent problem-solving and sound judgment under pressure
  • Strong documentation discipline, accountability, and ownership
  • Customer-first mindset and adaptability during incidents

Desired Skills:
  • Experience supporting 24x7 or overnight operations
  • Familiarity with User Access Management (UAM) or identity-related support
  • Knowledge of shift-left or Knowledge-Centered Service (KCS) models
  • Experience supporting financial, regulated, or security-conscious environments
  • Certifications such as: CompTIA A+, Network+, or Security+
  • ITIL Foundation
  • Microsoft certifications

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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