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Overnight Itsm Jobs (NOW HIRING)

IronOrbit

Service Desk Manager - Tier II

... ITSM tools and incident/problem management processes. • Experience with endpoint and device ... and overnight teams. Preferred : • ITIL certification or equivalent process knowledge. • ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Experience with ITSM tools and incident/problem management processes. * Experience with endpoint ... Ability to coordinate effectively with after-hours and overnight teams. Preferred: * ITIL ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Experience with ITSM tools and incident/problem management processes. * Experience with endpoint ... Ability to coordinate effectively with after-hours and overnight teams. Preferred: * ITIL ...

Amentum

IT Network Administrator

Chicago, IL · On-site

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

Pae

IT Network Administrator

Lombard, IL · On-site

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

Pae

IT Support Technician

San Diego, CA

$33 - $35/hr

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

Amentum

IT Support Technician

San Diego, CA · On-site

$33 - $35/hr

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

Pae

IT Network Administrator

Chicago, IL · On-site

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets ... Local and/or overnight travel to Government locations is required (local short notice travel to ...

DR Horton

IT Director

Arlington, TX · On-site

Ability to travel overnight Qualifications Education and/or Experience * Bachelor's degree in ... Data Center Management * Helpdesk/ITSM * Five years of experience managing an IT department

D.R. Horton, Inc

IT Director

Arlington, TX · On-site

Ability to travel overnight Education and/or Experience * Bachelor's degree in Computer Engineering ... Data Center Management * Helpdesk/ITSM * Five years of experience managing an IT department

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Overnight Itsm information

What are Overnight ITSM roles?

Overnight ITSM (Information Technology Service Management) roles involve managing and supporting IT services and systems during nighttime hours. Professionals in these positions monitor IT infrastructure, respond to incidents, and ensure service continuity outside regular business hours. Their work helps organizations maintain 24/7 uptime, resolve technical issues promptly, and minimize disruptions to critical IT services. Overnight ITSM staff often collaborate with global teams and follow established ITIL processes to provide consistent and reliable support.

What is the difference between Overnight Itsm vs Help Desk Technician?

AspectOvernight ItsmHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SCA
Work EnvironmentNight shifts, data centers, IT support teamsDay shifts, office or remote support
Industry UsageIT service management, enterprise supportCustomer support, technical assistance

Overnight Itsm professionals focus on managing IT services during night hours, often handling incident resolution and system monitoring. Help Desk Technicians typically work during daytime hours, providing direct support to end-users. While both roles require technical certifications like CompTIA A+ and involve troubleshooting, Overnight Itsm roles emphasize IT service management in a 24/7 environment, whereas Help Desk Technicians focus on user support during regular hours.

What are some common challenges faced by Overnight ITSM professionals and how can job seekers prepare for them?

Overnight ITSM professionals often encounter unique challenges such as resolving critical incidents with limited on-site resources, managing system updates during off-peak hours, and ensuring clear communication with daytime teams. To prepare, candidates should develop strong problem-solving skills, be comfortable working independently, and familiarize themselves with ITIL frameworks. It's also helpful to build effective documentation habits and maintain open channels for shift handovers, ensuring continuity and minimizing service disruptions.

What are the key skills and qualifications needed to thrive as an Overnight ITSM, and why are they important?

To thrive as an Overnight ITSM (IT Service Management), you need a strong understanding of ITIL processes, incident management, and troubleshooting, often backed by relevant IT certifications such as ITIL Foundation or CompTIA. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Strong communication, analytical thinking, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure rapid resolution of incidents, maintain service continuity during off-hours, and support effective collaboration between global IT teams.
More about Overnight Itsm jobs
What cities are hiring for Overnight Itsm jobs? Cities with the most Overnight Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Overnight Itsm jobs? States with the most job openings for Overnight Itsm jobs include:
What job categories do people searching Overnight Itsm jobs look for? The top searched job categories for Overnight Itsm jobs are:
Overnight Itsm jobs near you
Infographic showing various Overnight Itsm job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Triage and Support Supervisor (Night Shift)

Triage and Support Supervisor (Night Shift)

Lightedge

Des Moines, IA • On-site

Other

Posted 27 days ago

Job description

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.  
This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. 
Responsibilities
  • Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences 
  • Ensure that escalations occur appropriately and consistently 
  • Stay abreast of current cloud provider technologies 
  • Ensure completion of overnight maintenance and scheduled tasks 
  • Support the teams by assisting in training, team meetings, and on-call responsibilities 
  • Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers 
  • Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate 
  • Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates 
  • Assist with the development of workflows and procedures for team based on industry standard ITSM framework 
  • Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets 
  • Conduct performance reviews for team members 
  • Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team 
Education and Experience
  • 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment 
  • 2 years’ experience managing a technical team 
  • Basic knowledge of, or 2 years’ experience supporting and administering any of the following: 
  • ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)  
  • Windows, Linux, and/or IBMi server Operating Systems 
  • Virtualization technologies (VMware, Nutanix, or Hyper-V) 
  • Server Hardware (Dell or HP) 
  • AWS/Azure 
  • Backup (Veeam, Commvault, and Carbonite/eVault) 
  • WAN/LAN/SDWAN Networks 
  • Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) 
  • Monitoring (Zabbix, ScienceLogic, Nagios, etc) 
  • File and SAN Storage hardware (Pure, NetApp, IBM) 
  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.