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Overnight Itsm Jobs in Indiana (NOW HIRING)

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Overnight Itsm information

What are Overnight ITSM roles?

Overnight ITSM (Information Technology Service Management) roles involve managing and supporting IT services and systems during nighttime hours. Professionals in these positions monitor IT infrastructure, respond to incidents, and ensure service continuity outside regular business hours. Their work helps organizations maintain 24/7 uptime, resolve technical issues promptly, and minimize disruptions to critical IT services. Overnight ITSM staff often collaborate with global teams and follow established ITIL processes to provide consistent and reliable support.

What is the difference between Overnight Itsm vs Help Desk Technician?

AspectOvernight ItsmHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SCA
Work EnvironmentNight shifts, data centers, IT support teamsDay shifts, office or remote support
Industry UsageIT service management, enterprise supportCustomer support, technical assistance

Overnight Itsm professionals focus on managing IT services during night hours, often handling incident resolution and system monitoring. Help Desk Technicians typically work during daytime hours, providing direct support to end-users. While both roles require technical certifications like CompTIA A+ and involve troubleshooting, Overnight Itsm roles emphasize IT service management in a 24/7 environment, whereas Help Desk Technicians focus on user support during regular hours.

What are some common challenges faced by Overnight ITSM professionals and how can job seekers prepare for them?

Overnight ITSM professionals often encounter unique challenges such as resolving critical incidents with limited on-site resources, managing system updates during off-peak hours, and ensuring clear communication with daytime teams. To prepare, candidates should develop strong problem-solving skills, be comfortable working independently, and familiarize themselves with ITIL frameworks. It's also helpful to build effective documentation habits and maintain open channels for shift handovers, ensuring continuity and minimizing service disruptions.

What are the key skills and qualifications needed to thrive as an Overnight ITSM, and why are they important?

To thrive as an Overnight ITSM (IT Service Management), you need a strong understanding of ITIL processes, incident management, and troubleshooting, often backed by relevant IT certifications such as ITIL Foundation or CompTIA. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Strong communication, analytical thinking, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure rapid resolution of incidents, maintain service continuity during off-hours, and support effective collaboration between global IT teams.
What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What cities in Indiana are hiring for Overnight Itsm jobs? Cities in Indiana with the most Overnight Itsm job openings:
Overnight Itsm jobs near you

IT Field Support Specialist

The Jupiter Group

Columbus, IN • On-site

Other

Posted 29 days ago

Job description

The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both Corporate Houston and field offices, as defined by the scope of the project. The primary focus of this position is to be the single point of contact for all IT-related issues at the assigned site - Columbus, Indiana. This includes taking ownership of all IT issues and concerns, ensuring the appropriate escalations, and assisting in determining the root causes of IT issues are understood and addressed.

Travel Requirement

  • Must be willing to travel up to 80% for daily site visits as needed and possibly overnight stays.
  • Excellent driving record required, with no major violations within the last three years.  A reliable personal vehicle is required, mileage will be reimbursed - once converted, the company will provide a "take home" Company vehicle (small SUV or truck), and a company gas card. 

 Responsibilities

  • Interact, build, and maintain strong relationships with all levels of the organization.
  • Responsible for supporting all hardware and software on company desktops and providing expert second-level desktop support.
  • Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.
  • Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites.
  • Respond to phone and e-mail inquiries that are placed in your queue and directly interact with customers towards a resolution.
  • Follow up with end users to ensure problems are resolved successfully and satisfactorily.
  • Provide IT training to customers to ensure successful use of IT equipment.
  • Maintain professional growth and development through continued education and training.
  • Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
  • Install and troubleshoot Microsoft Windows 10\11 operation systems and standard business applications, including desktops and laptops, and associated peripherals.
  • Document and revise all resolutions to be updated in IT Knowledge Base
  • Be able to manage and prioritize a heavy caseload and respond to customer''s requests promptly.
  • Work a flexible schedule and provide after-hours support as necessary.
  • Maintain detailed documentation of each service call in an online tracking system.

Education/Experience

  • Preferably a 4-year Bachelor''s degree in Information Systems from an accredited college/university or comparable knowledge/experience in a technology-related field
  • Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician or comparable.
  • 2 or more years of work-related experience required, preferably in the Oil and Gas Sector
  • Experience in the following IT areas – PC, LAN, WAN, Site-to-Site VPN, Wireless (preferably Cisco) and web-based solutions, and DOS-based applications are required.
  • Experience and knowledge of Server 2019, Cisco Routers and Switches
  • Ability to set up and manage mobile devices required (iOS, Androids, Air Cards, etc.)
  • Experience in setting up HP LaserJet and Multi-functional printers required.
  • Experience working with ITSM software preferably BMC Remedy.

Qualifications/Skills

  • Self-motivated and able to work with limited supervision.
  • Understanding of IT Infrastructure, Security and Applications.
  • Time Management – Punctuality is critical.
  • Understanding of business strategy and the impact of IT on those strategies.
  • Exceptional customer support and interpersonal skills.
  • Excellent troubleshooting and problem-solving skills.
  • Desire to learn, work, and contribute to a team environment to accomplish overall team objectives in a demanding organization.
  • Excellent verbal and written communication skills.
  • Ability to document Status Report, Inventory/Asset Sheet, and Vacation.
  • Willingness to travel with Techs to learn how they function with I.T. equipment.
  • Strong organizational skills

Physical Requirement

  • Ability to routinely lift at least 50 lbs.

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