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Overnight Itsm Jobs in Indiana (NOW HIRING)

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Overnight Itsm information

What is an Overnight ITSM?

Overnight ITSM (Information Technology Service Management) roles involve managing and supporting IT services and systems during nighttime hours. Professionals in these positions monitor IT infrastructure, respond to incidents, and ensure service continuity outside regular business hours. Their work helps organizations maintain 24/7 uptime, resolve technical issues promptly, and minimize disruptions to critical IT services. Overnight ITSM staff often collaborate with global teams and follow established ITIL processes to provide consistent and reliable support.

What are the key skills and qualifications needed to thrive as an Overnight ITSM?

To thrive as an Overnight ITSM (IT Service Management), you need a strong understanding of ITIL processes, incident management, and troubleshooting, often backed by relevant IT certifications such as ITIL Foundation or CompTIA. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Strong communication, analytical thinking, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure rapid resolution of incidents, maintain service continuity during off-hours, and support effective collaboration between global IT teams.

What are some common challenges faced by Overnight ITSM professionals and how can job seekers prepare for them?

Overnight ITSM professionals often encounter unique challenges such as resolving critical incidents with limited on-site resources, managing system updates during off-peak hours, and ensuring clear communication with daytime teams. To prepare, candidates should develop strong problem-solving skills, be comfortable working independently, and familiarize themselves with ITIL frameworks. It's also helpful to build effective documentation habits and maintain open channels for shift handovers, ensuring continuity and minimizing service disruptions.

What is the difference between Overnight Itsm vs Help Desk Technician?

AspectOvernight ItsmHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SCA
Work EnvironmentNight shifts, data centers, IT support teamsDay shifts, office or remote support
Industry UsageIT service management, enterprise supportCustomer support, technical assistance

Overnight Itsm professionals focus on managing IT services during night hours, often handling incident resolution and system monitoring. Help Desk Technicians typically work during daytime hours, providing direct support to end-users. While both roles require technical certifications like CompTIA A+ and involve troubleshooting, Overnight Itsm roles emphasize IT service management in a 24/7 environment, whereas Help Desk Technicians focus on user support during regular hours.

What are overnight itsm jobs?

Overnight ITSM jobs involve managing and supporting IT service management processes during nighttime hours, often including tasks like incident resolution, system monitoring, and maintaining service continuity. These roles typically require knowledge of ITSM frameworks such as ITIL and may involve working with ticketing tools like ServiceNow or Jira. They are suited for individuals comfortable working overnight shifts and handling technical issues independently.

What are the most commonly searched types of Itsm jobs in Indiana?

The most popular types of Itsm jobs in Indiana are:

What cities in Indiana are hiring for Overnight Itsm jobs?

Cities in Indiana with the most Overnight Itsm job openings:

Overnight Itsm jobs near you

Service Desk Administrator

Fort Wayne, IN • On-site

Corsica Technologies, LLC
IT Services • 51 - 200 employees
Learn more about Corsica Technologies, LLCexternal

Other

Re-posted 28 days ago

Key responsibilities

  • Classify and triage escalated incidents, problems, and complex requests.

  • Troubleshoot and resolve escalated incidents and problems reported by multiple users.

  • Manage the impact, risk, and implementation of complex client change requests.

Job description

Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence throughtimely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be.Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low.The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing theamountof issues escalated to Corsica's most senior technical resources.

Responsibilities

The responsibilities for this position include:

  • Classify and triage escalated incidents, problems, and complex requests.
  • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
  • Troubleshoot and resolve problems reported by two or more users as quickly as possible.
  • Manage the impact, risk, and implementation of complex client change requests.
  • Follow standard operating procedures as documented in the Knowledge Management System.
  • Assist in creating and updating knowledge articles to be used by other service desk personnel.
  • Work with the team and elevate as needed with the assistance of management.
  • Maintain and update system documentation and service ticket records.
  • Stay up to date on the latest technologies through ongoing education.
Competenciesand Qualities

Qualified candidates must meet the following job requirements:

  • Able to function effectively in a high-paced environment
  • Able tounderstand the perspective of the client in all service interactions
  • Makes effective use of time and complete tasksefficientlyand on time
  • Able to work with a team, communicate effectively, and have high attention to detail
  • Meets client and corporate expectations for attendance, quality, and performance
  • Must haveintermediateexperience with each of the following:
    • Systemhardware, software, and operating systems
    • Cloud solutions such as Office 365and Google Apps
    • Networking concepts such as TCP/IP, DNS, and DHCP
    • Active Directory and Group Policy administration
    • Switches, firewalls, and advanced infrastructure
    • Cloud-based data-centers such as Azure and AWS
    • Server applications such as SQL Server and RDS
    • Voice technologies and phone systems
  • Must have advanced experience in at least one or more technicalspecialties
Education, Experience, and Certifications
  • Must have at least a high school diploma or GED. Associatedegree or better is preferred.
  • A minimum of 6 years of professional ITSM experience is required . MSP experience is preferred.
  • At least2certifications from leading vendors such as Apple, CompTIA, or Microsoft are required .
Supervisory Responsibility

This position does not have any direct supervisory responsibilities.

In most cases, work will be performed in a climate-controlled office space.Work will require the use of standard office equipment, such as computers, phones, and multi-function printers.The position will be expected to make use of specialized tools and software for troubleshooting and system administration.

Travel

This position requires less than 1% travel with no overnight travel expected.

Physical Demands

Candidateshould be able to lift20pounds or more.The position will require sitting forlong periodsof timeand may occasionally require lifting, bending, and driving.

Position Type/Expected Hours of Work

This is a full-time position for five, eight-hour days (40 hourstotal) per week.A one-hour lunch break is provided.Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance.This position may also berequiredtoparticipatein an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.

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