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Itsm Manager Jobs in Indiana (NOW HIRING)

MISO

ServiceNow ITSM Specialist

Carmel, IN · On-site

$100K - $125K/yr

We're seeking a forward-thinking individual to help shape the future of our IT Service Management ecosystem using ServiceNow. As MISO's ServiceNow ITSM Specialist , you'll design, optimize, and ...

MAXIMUS

ServiceNow Administrator

Indianapolis, IN · On-site

$80K/yr

Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency. * Lead backlog ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar * Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar). * ITIL v4 ...

Maximus

Cloud Analyst

Indianapolis, IN · On-site

... ITSM/ITOM processes, including incident, change, and service management reporting. - Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and ...

Maximus

Cloud Analyst

Evansville, IN · On-site

... ITSM/ITOM processes, including incident, change, and service management reporting. - Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and ...

Maximus

Cloud Analyst

Gary, IN · On-site

... ITSM/ITOM processes, including incident, change, and service management reporting. - Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and ...

Maximus

Cloud Analyst

Fort Wayne, IN · On-site

... ITSM/ITOM processes, including incident, change, and service management reporting. - Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Indiana

Itsm Manager information

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$12

$49

$69

How much do itsm manager jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for itsm manager in Indiana is $49.38, according to ZipRecruiter salary data. Most workers in this role earn between $36.05 and $63.77 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm Manager jobs in Indiana? For Itsm Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Indiana look for? The top searched job categories for Itsm Manager jobs in Indiana are:
What cities in Indiana are hiring for Itsm Manager jobs? Cities in Indiana with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 89% Full Time, 5% Part Time, 3% Contract, and 2% Summer. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution, with an average salary of $102,719 per year, or $49.4 per hour.
ServiceNow ITSM Specialist

ServiceNow ITSM Specialist

MISO

Carmel, IN • On-site

$100K - $125K/yr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

We're seeking a forward-thinking individual to help shape the future of our IT Service Management ecosystem using ServiceNow. As MISO's ServiceNow ITSM Specialist, you'll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll translate business needs into intelligent, scalable solutions by leveraging deep knowledge of the ServiceNow platform, workflow orchestration, and modern integration patterns. You'll work closely with teams to continuously refine workflows, reduce friction, and maximize the value of emerging automation technologies across the organization. If you're passionate about building smarter systems, driving innovation, and transforming the way teams deliver service, this is the role for you.
What You'll Do as our ServiceNow ITSM Specialist:
  • Design, optimize, and maintain automated ServiceNow workflows using Flow Designer and orchestration tools to streamline ITSM processes and reduce manual effort.
  • Integrate ServiceNow workflows with external monitoring and security platforms (such as Splunk, Tripwire, and other event sources) to enable event-driven automation within the ITSM ecosystem.
  • Develop and support automation scripts (PowerShell, Bash, Python) that complement ServiceNow workflows and help eliminate repetitive tasks across IT operations.
  • Continuously refine automation logic and AI-driven models by monitoring performance, tuning thresholds, and incorporating feedback loops to increase accuracy and reduce false positives.
  • Ensure ITSM automations remain compliant and audit-ready by implementing automated evidence collection, event correlation, and AI-assisted configuration validation within ServiceNow.
  • Translate business needs into scalable ServiceNow workflows and AI-supported automations that show clear, measurable impact.
  • Leverage ServiceNow AI capabilities, including Now Assist, Agentic AI, predictive intelligence, and document intelligence, to enhance classification, decisioning, and overall service efficiency.

What You'll Bring:
  • Bachelor's degree in a technical field (Computer Science, Information Technology, Engineering, or related discipline)
  • Deep understanding of ServiceNow platform capabilities, including ITSM modules, Flow Designer, and automation frameworks.
  • Strong skills in workflow orchestration and automation concepts, with the ability to design scalable, end-to-end ServiceNow automations.
  • Hands-on experience with ServiceNow AI features such as Now Assist, Agentic AI, predictive intelligence, and document intelligence.
  • Solid knowledge of integrations and cross-system automation, including APIs, web services, and connecting ServiceNow with external operational tools.

Appropriate level will be determined based upon experience and knowledge.
Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.
The base salary compensation range being offered for this role is $100,000 - $125,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.
Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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