Itsm Manager Jobs in Indiana (NOW HIRING)

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

We are seeking a strategic and execution-focused Product Owner to manage and mature an IT Service Management (ITSM) program.

The ideal candidate will possess a deep understanding of customer needs and stakeholder objectives, translating them into actionable epics, features, and user stories. They will steward product roadmaps, ensure architectural alignment, and oversee vendor engagement and performance.

We are seeking individuals with demonstrated leadership experience at the Manager or Director level.

Key Responsibilities

• Manage and mature existing ITSM program.
• Provide product owner leadership over ITIL disciplines (e.g. Incident, Problem, Change).
• Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM.
• Drive opportunities for continued modernization and enhancement of processes for all areas of the ITSM product line.
• Act as the voice of the customer, translating feedback and market insights into clear, actionable backlog items.
• Represents business and customer needs with clarity and depth, bridge strategic objectives with team-level execution through well-defined priorities.
• Communicates and makes decisions and changes with clarity, ensuring transparency throughout delivery cycles.
• Collaborate with the Team-of-Teams Lead to align on execution priorities and proactively remove delivery blockers.
• Continuously assess team outputs against requirements and acceptance criteria to ensure customer satisfaction.
• Monitor product health, balancing short-term delivery with long-term sustainability and cost-effectiveness.
• Informally lead and influence across multiple products or domains; may oversee a portfolio.
• Operate with full ownership and accountability, setting standards and frameworks.
• Influence executive stakeholders and contribute to enterprise-level product strategy.
• Navigate ambiguity, competing priorities, and complex organizational dynamics

Required Education & Experience:

• Bachelor’s Degree in a relevant field or equivalent years of experience.
• Extensive experience managing and maturing an ITSM program
• Extensive experience organizing and running ITIL disciplines with the focus to improve stability and prevent repetitive environment issues
• Experience managing MSP delivery to contractual obligations
• 5+ years of experience as a Product Owner in Agile/Scrum environments

Preferred Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with product lifecycle management and agile tools.
• Proven ability to manage vendor relationships and platform strategies.
• Familiarity with architectural patterns and data integration strategies.

Salary Band: 7B

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Fulltime and parttime associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.