Itsm Manager Jobs in Indiana (NOW HIRING)

Description & Requirements

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS117, P3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Analyze AWS and Azure cloud environments to support provisioning, operations, lifecycle management, and performance monitoring across enterprise platforms.

- Evaluate cloud systems for alignment with enterprise architecture and governance standards, partnering with Cloud Engineers and Architects to support system suitability assessments and modernization efforts.

- Support operational analysis across cloud platforms, including monitoring trends, incident data, and reliability metrics to identify improvement opportunities.

- Develop reports and dashboards to provide visibility into cloud performance, availability, cost, and consumption metrics, supporting data-driven decision making.

- Assist in coordinating testing activities related to production deployments, ensuring readiness and alignment with operational and governance requirements.

- Support integration of cloud services into ITSM/ITOM processes, including incident, change, and service management reporting.

- Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and supporting continuity of operations across cloud and hybrid environments.

- Analyze cloud cost and usage trends, identifying optimization opportunities and supporting budget and FinOps-related reporting activities.

- Track and report on SLA performance, supporting continuous service improvement initiatives across cloud and platform services.

- Collaborate with cross-functional teams to document processes, maintain governance artifacts, and ensure compliance with enterprise policies and standards.

Job-Specific Minimum Requirements:

- Bachelor’s degree in Information Systems, Business, Data Analytics, Engineering, or a related field (or equivalent experience).

- 4+ years of experience in business process analysis, cloud analysis, IT operations analysis, or related roles.

- Demonstrated experience analyzing cloud environments (AWS and/or Azure), including performance, availability, and operational metrics.

- Experience developing reports, dashboards, and data visualizations using tools such as Excel, Power BI, Tableau, or similar.

- Proven ability to analyze cloud cost and consumption data and provide actionable insights for optimization.

- Experience supporting ITSM/ITOM processes, including incident, change, and service performance reporting.

- Familiarity with enterprise architecture and governance frameworks and ability to support documentation and compliance tracking.

- Experience analyzing system performance, monitoring data, and incident trends to support operational improvements.

- Experience supporting disaster recovery planning, testing documentation, and continuity tracking.

- Ability to develop and maintain process documentation, reports, and governance artifacts.

Preferred Skills and Qualifications:

- Experience supporting federal government environments.

- Familiarity with cloud operations, DevSecOps processes, and platform engineering concepts.

- Experience with FinOps practices and cloud cost optimization analysis.

- Knowledge of ITIL or similar ITSM frameworks.

- Experience working in multi-cloud (AWS and Azure) environments.

- Strong analytical, problem-solving, and data interpretation skills.

- Excellent written and verbal communication skills, including experience delivering reports to leadership stakeholders.

- Ability to work collaboratively across technical and non-technical teams in a fast-paced environment.

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Minimum Requirements

TCS117, P3, Band 6

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .