Manage incidents, service requests, problems, and changes in accordance with ITSM processes. * Coordinate with offshore/onshore development and support teams to resolve production issues.
New
Manage incidents, service requests, problems, and changes in accordance with ITSM processes. * Coordinate with offshore/onshore development and support teams to resolve production issues.
New
OT System Administrator
Noblesville, IN · On-site
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
OT System Administrator
Noblesville, IN · On-site
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
OT System Administrator
Noblesville, IN · On-site
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
OT System Administrator
Noblesville, IN · On-site
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
Remedy Engineer
Fort Wayne, IN · On-site
Understanding of BMC's Remedy AR System, Remedy ITSM Suite and CMDB * Experienced in developing successful Remedy solutions * Experienced in enhancing ITSM Suite to meet End User requirements
Remedy Engineer
Fort Wayne, IN · On-site
Understanding of BMC's Remedy AR System, Remedy ITSM Suite and CMDB * Experienced in developing successful Remedy solutions * Experienced in enhancing ITSM Suite to meet End User requirements
IT Manager
$80K - $90K/yr
Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA management) * Must be able to effectively work alongside interdisciplinary teams. * Strong analytical ...
Quick apply
IT Manager
$80K - $90K/yr
Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA management) * Must be able to effectively work alongside interdisciplinary teams. * Strong analytical ...
Develop and lead the ITSM strategy, aligning with organizational goals and ITIL best practices. Advanced Incident and Problem Management: * Establish sophisticated incident management workflows with ...
Quick apply
Develop and lead the ITSM strategy, aligning with organizational goals and ITIL best practices. Advanced Incident and Problem Management: * Establish sophisticated incident management workflows with ...
Experience in Active Directory, Azure, Windows and Linux server support, and file share management ... Experience with ServiceNow or another ITSM tool, Confluence, and Jira are preferred. Thanks and ...
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Experience in Active Directory, Azure, Windows and Linux server support, and file share management ... Experience with ServiceNow or another ITSM tool, Confluence, and Jira are preferred. Thanks and ...
Develop and lead the ITSM strategy, aligning with organizational goals and ITIL best practices. Advanced Incident and Problem Management: * Establish sophisticated incident management workflows with ...
Develop and lead the ITSM strategy, aligning with organizational goals and ITIL best practices. Advanced Incident and Problem Management: * Establish sophisticated incident management workflows with ...
Must have 2 years of experience utilizing formal ITSM and SDLC processes and tools to manage service requests, incidents, problems, and changes. * Must have experience with: identifying, evaluating ...
Must have 2 years of experience utilizing formal ITSM and SDLC processes and tools to manage service requests, incidents, problems, and changes. * Must have experience with: identifying, evaluating ...
... management, application packaging, endpoint compliance monitoring, and software deployment activitiesMaintain accurate asset inventory, lifecycle records, software licensing information, and ITSM ...
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... management, application packaging, endpoint compliance monitoring, and software deployment activitiesMaintain accurate asset inventory, lifecycle records, software licensing information, and ITSM ...
Manager, Client Data Support
Carmel, IN · On-site
Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) The above statements are intended to describe the general nature and level of work ...
Manager, Client Data Support
Carmel, IN · On-site
Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) The above statements are intended to describe the general nature and level of work ...
Information Technology Project Manager, Senior (Seconary Project Manager) P03
Indianapolis, IN · On-site
ServiceNow or enterprise ITSM platform experience * Experience with 24/7/365 operations and shift management Education: * BA/BS Degree Certifications: * Project+/CAPM and Security+ (or equivalent per ...
Information Technology Project Manager, Senior (Seconary Project Manager) P03
Indianapolis, IN · On-site
ServiceNow or enterprise ITSM platform experience * Experience with 24/7/365 operations and shift management Education: * BA/BS Degree Certifications: * Project+/CAPM and Security+ (or equivalent per ...
Desktop Support Technician
Indianapolis, IN · On-site
$19.25 - $24.50/hr
... ITSM|Service Now|Veeva Quality Docs~ Skills: Desktop Management - Infrastructure Services (IS)
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Desktop Support Technician
Indianapolis, IN · On-site
$19.25 - $24.50/hr
... ITSM|Service Now|Veeva Quality Docs~ Skills: Desktop Management - Infrastructure Services (IS)
Information Technology Project Manager, Senior
Indianapolis, IN · On-site
$110 - $140/hr
... DFASNow/ITSM ticketing systemsProficiency in WBS development and schedule managementExperience preparing executive-level status reports and briefingsKnowledge of DoD change management and ...
Information Technology Project Manager, Senior
Indianapolis, IN · On-site
$110 - $140/hr
... DFASNow/ITSM ticketing systemsProficiency in WBS development and schedule managementExperience preparing executive-level status reports and briefingsKnowledge of DoD change management and ...
Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk * Strong communication, problem-solving, and organizational skills Desired
Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk * Strong communication, problem-solving, and organizational skills Desired
Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk * Strong communication, problem-solving, and organizational skills Desired
Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk * Strong communication, problem-solving, and organizational skills Desired
Information Technology Project Manager, Senior
$125K - $125K/yr
Experience with DFASNow/ITSM ticketing systems * Proficiency in WBS development and schedule management * Experience preparing executive-level status reports and briefings * Knowledge of DoD change ...
Information Technology Project Manager, Senior
$125K - $125K/yr
Experience with DFASNow/ITSM ticketing systems * Proficiency in WBS development and schedule management * Experience preparing executive-level status reports and briefings * Knowledge of DoD change ...
OT System Administrator
Noblesville, IN · On-site
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
Quick apply
OT System Administrator
Noblesville, IN · On-site
ESSENTIAL DUTIES * Assist with managing, maintaining, and supporting the OT/IT network ... Basic understanding of ITSM Principles or ITIL4 Foundations certification * Must have proficient ...
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) * Bachelors Degree in Business ...
Strategic Portfolio Management (SPM) * IT Service Management (ITSM) * 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) * Bachelors Degree in Business ...
Itsm Manager information
See Indiana salary details
$12.84 - $18.03
3% of jobs
$18.03 - $23.21
4% of jobs
$23.21 - $28.39
3% of jobs
$28.39 - $33.58
5% of jobs
$36.82 is the 25th percentile. Wages below this are outliers.
$33.58 - $38.76
15% of jobs
$38.76 - $43.94
8% of jobs
$43.94 - $49.13
6% of jobs
The median wage is $51.46 / hr.
$49.13 - $54.31
11% of jobs
$54.31 - $59.49
12% of jobs
$62.62 is the 75th percentile. Wages above this are outliers.
$59.49 - $64.67
13% of jobs
$64.67 - $69.86
20% of jobs
$12
$49
$69
How much do itsm manager jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for itsm manager in Indiana is $49.38, according to ZipRecruiter salary data. Most workers in this role earn between $36.05 and $63.77 per hour, depending on experience, location, and employer.
What does an ITSM Manager do?
An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.
What are the key skills and qualifications needed to thrive as an ITSM Manager?
To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.
What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?
An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.
What is the difference between Itsm Manager vs Service Desk Manager?
| Aspect | Itsm Manager | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees IT service management processes, ensuring efficient delivery and compliance | Manages daily service desk operations, customer support, and incident resolution |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, process-oriented, cross-departmental | Operational, customer-facing, team management |
| Industry Usage | IT service providers, large enterprises | IT support centers, corporate IT departments |
While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.
What are the most commonly searched types of Itsm jobs in Indiana?
The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm Manager jobs in Indiana?
For Itsm Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Indiana look for?
The top searched job categories for Itsm Manager jobs in Indiana are:
What cities in Indiana are hiring for Itsm Manager jobs?
Cities in Indiana with the most Itsm Manager job openings:
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Job description
About Us:
CodeForce 360 is a trusted global IT talent partner helping Fortune 500 companies, system integrators, and enterprise organizations build high-performing technology teams. With over 16 years of industry expertise, we combine speed, precision, and market intelligence to deliver exceptional talent across today's most in-demand technologies.
About the Job- We are looking for an experienced Application Support Consultant (Java & Angular) to join one of our enterprise client engagements. The ideal candidate should have strong expertise in Java, AngularJS, L2 application along with experience working in fast-paced enterprise environments.
Key Responsibilities:
- Provide L2 application support, troubleshooting, incident resolution, and production issue management.
- Develop, maintain, and troubleshoot applications using Java and AngularJS.
- Analyze application issues, perform root-cause analysis, and implement effective resolutions.
- Manage incidents, service requests, problems, and changes in accordance with ITSM processes.
- Coordinate with offshore/onshore development and support teams to resolve production issues.
- Communicate directly with clients and stakeholders during US business hours.
- Support application deployments, maintenance, enhancements, and operational activities.
- Maintain technical documentation and ensure adherence to support and ITSM standards.
Required Skills:
- Java
- AngularJS.
How To Apply
Job ID: JPC – 235184
Contact:
Name: Charan Punnamraj
Email:
CodeForce 360 proudly provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.
About CodeForce 360
Sourced by ZipRecruiter
CodeForce 360 started its Journey in 2010. For the last 14 years, we have emerged as a leader in technology and professional staffing industry serving fortune enterprises, all major system integrators, leading managed service providers and technology companies.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2010