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Itsm Director Jobs in Indiana (NOW HIRING)

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Territory Account Manager

Warsaw, IN · On-site

Direct experience selling at least one of: ITSM/ESM platforms (BMC, ServiceNow, Atlassian), AIOps/Observability/APM tools (Dynatrace, Datadog, Splunk, Elastic), or adjacent enterprise IT management ...

IMMI

Dir. IT Infrastructure

Westfield, IN · On-site

The Director reports directly to the VP of Information Technology and manages the primary ... ITIL framework, ServiceNow or equivalent ITSM tools BENEFITS: * ESOP Team Ownership * Company paid ...

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

... with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or ServiceNow TERMS: This is a direct hire opportunity with a salary up to $110K based on experience. Benefits include medical, dental ...

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$98.6K

$166.4K

How much do itsm director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm director in Indiana is $98,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,057.00 and $121,866.00 per year, depending on experience, location, and employer.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the key skills and qualifications needed to thrive as an ITSM Director?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

What are the most commonly searched types of Itsm jobs in Indiana?

The most popular types of Itsm jobs in Indiana are:

What are popular job titles related to Itsm Director jobs in Indiana?

For Itsm Director jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Itsm Director jobs in Indiana look for?

The top searched job categories for Itsm Director jobs in Indiana are:

What cities in Indiana are hiring for Itsm Director jobs?

Cities in Indiana with the most Itsm Director job openings:

Itsm Director jobs near you
Infographic showing various Itsm Director job openings in Indiana as of September 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 73% In-person, 18% Hybrid, and 9% Remote job distribution, with an average salary of $98,626 per year, or $47.4 per hour.

Information Technology - IT Business Analyst

Noblesville, IN • On-site

SMC Corporation of America
Manufacturing • 10K+ employees
Learn more about SMC Corporation of Americaexternal

Full-time

Re-posted yesterday

SMC Corporation Of America rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

PURPOSE
The Technical Business Analyst position provides direct analytical support to the IT department by analyzing data as it flows into or out of an enterprise application. They will assist with the vetting of reported problems and identify improvement opportunities.
ESSENTIAL DUTIES
  • Facilitate root cause analysis of business/process problems and developing corrective action plans
  • Collaborate with our partners in the creation of business support and user documentation
  • Assist with the development of training plans/materials for our enterprise systems
  • Responsible for developing and maintaining technical documentation
  • Assist with the development of metrics and reporting around IT functions (service and support, up time, customer feedback scoring)
  • Assist with the development and versioning of IT focused policy, procedures and work instructions
  • Assist with the management of various IT administrative responsibilities such as: asset management, software licensing, circuit management, and life cycle management.
  • All other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT
  • Collaborative team environment in a shared workspace
  • General office, computer room, warehouse, and factory areas
  • Off-hours work and travel as required
  • Sitting for long periods
  • Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS
  • Associate degree in Computer Science / Information Technology or relevant work experience
  • 1+ years of experience in supporting business processes through analytics
  • Basic understanding of ITSM Principles or ITIL4 Foundations certification
  • SaaS concepts and technologies (IDM, MFA, M365, ITSM)
  • Excellent interpersonal communication skills

For Internal Use Only: IT001

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