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Itsm Director Jobs in Indiana (NOW HIRING)

Beacon Hill

Desktop Support II

Brownsburg, IN · On-site

... Active Director identity and access experience on prem and and Entra ID (Azure AD), group ... ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including ...

Holiday Health Care

IT Manager

Evansville, IN · On-site

$80K - $90K/yr

... directing incident response and disaster recovery. * Clinical & Business Application Support ... Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA ...

Dexter

CyberSecurity Engineer

Elkhart, IN · On-site

... direct control (i.e. security tools) or not (e.g. workstations, servers, network devices ... Security automation using PowerShell, Python, APIs, Microsoft Graph, SOAR, SIEM automation, or ITSM ...

Dexter

CyberSecurity Engineer

Elkhart, IN · On-site

... direct control (i.e. security tools) or not (e.g. workstations, servers, network devices ... Security automation using PowerShell, Python, APIs, Microsoft Graph, SOAR, SIEM automation, or ITSM ...

Dexter

CyberSecurity Engineer

Elkhart, IN · On-site

... direct control (i.e. security tools) or not (e.g. workstations, servers, network devices ... Security automation using PowerShell, Python, APIs, Microsoft Graph, SOAR, SIEM automation, or ITSM ...

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Itsm Director information

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$22K

$98.6K

$166.4K

How much do itsm director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm director in Indiana is $98,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,057.00 and $121,866.00 per year, depending on experience, location, and employer.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the key skills and qualifications needed to thrive as an ITSM Director?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

What are the most commonly searched types of Itsm jobs in Indiana?

The most popular types of Itsm jobs in Indiana are:

What are popular job titles related to Itsm Director jobs in Indiana?

For Itsm Director jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Itsm Director jobs in Indiana look for?

The top searched job categories for Itsm Director jobs in Indiana are:

What cities in Indiana are hiring for Itsm Director jobs?

Cities in Indiana with the most Itsm Director job openings:

Itsm Director jobs near you
Infographic showing various Itsm Director job openings in Indiana as of September 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 73% In-person, 18% Hybrid, and 9% Remote job distribution, with an average salary of $98,626 per year, or $47.4 per hour.

Desktop Support II

Brownsburg, IN • On-site

Beacon Hill
See more jobs at Beacon Hillexternal

Other

Medical, Dental, Vision

Posted 16 days ago

Key responsibilities

  • Support day-to-day endpoint, mobility, and productivity application operations with a customer service focus.

  • Troubleshoot escalated issues from tier 1 and escalate more difficult issues to tier 3.

  • Support Microsoft Intune, Windows Autopilot deployments, hardware refresh activities, and Microsoft 365 applications.

Job description


This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you.


Required Skills:


Must have 5+ years of experience in IT Tier 2 desktop support


Must have experience with escalations and customer-facing troubleshooting


Must have strong Windows 10/11 skills


Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment


Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting


Experience with Entra/AD hybrid identity and hybrid-joined devices is desired


Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting


Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates


Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation


Must have excellent organizational skills, attention to detail, and clear written/verbal communication


Must have a strong focus on customer service


Experience with Powershell scripting or other scripting for automation is ideal


Experience with Windows Autopilot and device provisioning workflows is ideal


Experience with Intune/MDM troubleshooting is ideal


Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired


Experience supporting hardware refresh projects is ideal


Experience supporting cellular and mobile plans is ideal


Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.



We look forward to working with you.
Beacon Hill. Employing the Future

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