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Itsm Director Jobs (NOW HIRING)

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on ... com Direct: 4705239688 Led by 25+ Years of Industry Experience E-Verify ® is a registered ...

Maverick Payments

ITSM Lead

Calabasas, CA · On-site

$110 - $130/hr

The ITSM Lead to own the IT Service Management (ITSM) practice and lead the Helpdesk function. As ... Supporting specialized projects on an as-needed basis as directed by the VP, Information Technology.

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Must have direct, hands-on development and configuration experience with HaloITSM. * Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Must have direct, hands-on development and configuration experience with HaloITSM. * Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

Position Summary Acting under the supervision of the Senior Director, Global Corporate ... The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Must have direct, hands-on development and configuration experience with HaloITSM. * Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Jacksonville, FL · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to ... This position reports directly to the Service Desk Director. Company Description As a decision ...

Phibro Animal Health

Global ITSM Manager

Teaneck, NJ · On-site

... directed by management • High degree of time management skills and ability to handle multiple ... ITSM, or equivalent) Company : Phibro Animal Health Corporation is dedicated to helping meet the ...

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Itsm Director information

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$23.5K

$105.2K

$177.5K

How much do itsm director jobs pay per year?

As of Jul 21, 2026, the average yearly pay for itsm director in the United States is $105,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itsm Director position, and why are they important?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

More about Itsm Director jobs
What cities are hiring for Itsm Director jobs? Cities with the most Itsm Director job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
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What job categories do people searching Itsm Director jobs look for? The top searched job categories for Itsm Director jobs are:
Itsm Director jobs near you
Infographic showing various Itsm Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $105,208 per year, or $50.6 per hour.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 27 days ago

Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position  ITSM Consultant @ Boston, MA - Onsite

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

 

Job Description:

 

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

 

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

 

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com | 

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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