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Senior Itsm Jobs (NOW HIRING)

hcmportal

Senior ITSM Administrator

Overland Park, KS · Hybrid

We're Looking for an experienced Senior ITSM Administrator! About the Company: Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We ...

Pacificlife

Senior ITSM Process Owner

Charlotte, NC · On-site

As a Senior ITSM Process Owner you'll move Pacific Life, and your career, forward by leading and maturing our global Incident, Problem, and Change Management processes, ensuring the reliability and ...

TEKsystems

Sr. ServiceNow Developer

Honolulu, HI · Remote

$110K - $145K/yr

Sr. IT Service Management (ITSM) Developer Location: Honolulu, HI Work Model: Hybrid or Remote‑capable (flexible based on candidate location) Employment Type: Direct Placement (Full-Time) Industry:

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71K - $96K/yr

The candidate will work under senior guidance to ensure smooth incident handling, timely resolution, and continuous improvement of ITSM processes. Key Responsibilities: * Assist in developing and ...

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Senior Itsm information

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$25K

$80.3K

$163.5K

How much do senior itsm jobs pay per year?

As of Jun 8, 2026, the average yearly pay for senior itsm in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a Senior ITSM?

A Senior ITSM (Information Technology Service Management) professional is an experienced specialist responsible for overseeing and improving IT service delivery within an organization. They manage IT processes and workflows, implement ITSM frameworks like ITIL, and ensure services align with business needs. Senior ITSMs often lead teams, coordinate incident and problem management, and drive continual service improvement. Their role is crucial in maintaining high-quality IT services and supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a Senior ITSM, and why are they important?

To excel as a Senior ITSM (IT Service Management) professional, you need deep knowledge of ITIL frameworks, experience with service delivery, and a relevant degree or certifications such as ITIL Expert or Practitioner. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills and qualifications are crucial for ensuring efficient IT service operations, continuous process improvement, and alignment of IT services with business needs.

What is the difference between Senior Itsm vs It Support Specialist?

AspectSenior ItsmIt Support Specialist
CertificationsITIL, CompTIA, or similarCompTIA A+, HDI Support Center
Work EnvironmentEnterprise IT teams, service managementHelp desks, technical support centers
ResponsibilitiesOverseeing ITSM processes, improving service deliveryHandling user issues, troubleshooting hardware/software

Senior Itsm roles typically involve managing IT service management processes and strategic improvements, requiring advanced certifications. In contrast, It Support Specialists focus on direct user support and issue resolution. While both roles require technical knowledge, Senior Itsm positions emphasize process optimization and leadership within enterprise environments, whereas It Support Specialists are more hands-on with daily technical support tasks.

How does a Senior ITSM professional typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM professional often works closely with various departments, such as operations, development, and security, to identify and implement service improvement initiatives. They facilitate regular meetings, gather input from stakeholders, and use ITSM frameworks like ITIL to standardize processes. By fostering open communication and leveraging data-driven insights, they ensure that service delivery aligns with business goals and user needs. This collaborative approach helps resolve incidents efficiently and proactively reduces future risks.
More about Senior Itsm jobs
What cities are hiring for Senior Itsm jobs? Cities with the most Senior Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Senior Itsm jobs? States with the most job openings for Senior Itsm jobs include:
What job categories do people searching Senior Itsm jobs look for? The top searched job categories for Senior Itsm jobs are:
Senior Itsm jobs near you
Infographic showing various Senior Itsm job openings in the United States as of May 2026, with employment types broken down into 11% Full Time, and 89% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior ITSM Engineer

Senior ITSM Engineer

Elevate Patient Financial Solutions

Remote

$93K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Elevate Patient Financial Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Elevate Patient Financial Solutions has a career opportunity available as a Senior ITSM Engineer. This position will be a remote based role.
Job Summary
The Senior ITSM Engineer is responsible for leading the administration, configuration, and optimization of the organization’s IT Service Management (ITSM) platforms, including Cherwell and Ivanti Neurons. This role serves as a technical authority, providing architectural guidance and driving scalable, enterprise-level ITSM solutions aligned with ITIL standards and business needs. The Senior ITSM Engineer partners with IT leadership and key stakeholders to design and implement complex workflows, support system integration efforts, and provide strategic oversight of platform performance and long-term roadmap initiatives.

Essential Duties and Responsibilities
  • Serve as the technical authority for the Cherwell/Ivanti Neurons platform, providing architectural guidance, design standards, and long-term platform strategy.
  • Partner with IT leadership and business stakeholders to translate operational requirements into scalable ITSM solutions aligned with ITIL and organizational standards.
  • Design and implement workflows, business processes, and automation within Cherwell to improve service efficiency.
  • Manage Cherwell objects such as Business Objects, Forms, Dashboards, and One-Steps.
  • Collaborate with stakeholders to gather requirements and translate them into Cherwell solutions.
  • Monitor system performance and troubleshoot issues related to Cherwell functionality.
  • Ensure compliance with ITIL best practices and organizational standards.
  • Provide technical support and training to end-users and internal teams.
  • Participate in change management and release planning activities.
  • Maintain documentation for configurations, processes, and procedures.
  • Other duties assigned.
Qualifications and Requirements
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
  • Minimum 5 years’ hands-on experience administering and engineering enterprise ITSM platforms, with demonstrated owndership of complex, business-critical workflows and integrations.
  • High School Diploma or GED
  • Proven experience as a Cherwell Engineer (minimum 3 years preferred).
  • Strong understanding of ITSM principles and ITIL framework.
  • Experience with Cherwell Service Management platform configuration and customization.
  • Proficiency in creating and managing One-Steps, Business Objects, and Automation Processes.
  • Familiarity with integrations using REST APIs, Web Services, and third-party tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Cherwell Certified Professional (CCP) certification preferred.
  • Experience with other ITSM platforms (e.g., ServiceNow, BMC Remedy) preferred..
  • Scripting or development experience (JavaScript, PowerShell, etc.) preferred.
  • Preferred prior experience in healthcare, finance, or other regulated industries.
  • Remote and Hybrid positions require internet connectivity speeds that meet the Company minimum requirements.
Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
  • Medical, Dental amp; Vision Insurance
  • 401K (100% match for the first 3% amp; 50% match for the next 2%)
  • 15 days of PTO
  • 7 paid Holidays
  • 2 Floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet Insurance
  • Employee referral bonus program
  • Teamwork: We believe in teamwork and having fun together
  • Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Elevate, PFS is an Equal Opportunity Employer

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