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Senior Itsm Jobs (NOW HIRING)

GDIT

ITSM Service Desk SME

Honolulu, HI

Serve as the senior Service Desk and ITSM authority for the program. * Lead implementation and optimization of ITIL-based service management processes. * Oversee Incident, Request, Problem, Change ...

Diverse Lynx

ServiceNow ITSM Senior Developer

Cincinnati, OH · On-site

$52.75 - $72.50/hr

Diverse Lynx is a company seeking a ServiceNow ITSM Senior Developer. The role involves developing and implementing various ServiceNow ITSM applications and ensuring their configuration aligns with ...

FlexTG

Systems Engineer - ITSM

Mesa, AZ · Hybrid

$95K - $110K/yr

... senior engineers * Perform routine system maintenance and monitor system performance to maximize ... Ensure ITSM practices align with ITIL's best practices to improve service quality and customer ...

FlexTG

Systems Engineer - ITSM

Mesa, AZ · Hybrid

$95K - $110K/yr

... senior engineers * Perform routine system maintenance and monitor system performance to maximize ... Ensure ITSM practices align with ITIL's best practices to improve service quality and customer ...

FlexTG

Systems Engineer - ITSM

Mesa, AZ · Hybrid

... senior engineers * Perform routine system maintenance and monitor system performance to maximize ... Ensure ITSM practices align with ITIL's best practices to improve service quality and customer ...

Convera

ITSM Incident & Problem Manager

Santa Ana, CA · On-site

Maintain confidence and composure while engaging senior leaders during high-pressure events Post ... Experience enforcing ITSM discipline across distributed technology teams Skills & Competencies

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All JobsSenior Itsm Jobs

Senior Itsm information

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$25K

$80.3K

$163.5K

How much do senior itsm jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior itsm in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a Senior ITSM?

A Senior ITSM (Information Technology Service Management) professional is an experienced specialist responsible for overseeing and improving IT service delivery within an organization. They manage IT processes and workflows, implement ITSM frameworks like ITIL, and ensure services align with business needs. Senior ITSMs often lead teams, coordinate incident and problem management, and drive continual service improvement. Their role is crucial in maintaining high-quality IT services and supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a Senior ITSM, and why are they important?

To excel as a Senior ITSM (IT Service Management) professional, you need deep knowledge of ITIL frameworks, experience with service delivery, and a relevant degree or certifications such as ITIL Expert or Practitioner. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills and qualifications are crucial for ensuring efficient IT service operations, continuous process improvement, and alignment of IT services with business needs.

What is the difference between Senior Itsm vs It Support Specialist?

AspectSenior ItsmIt Support Specialist
CertificationsITIL, CompTIA, or similarCompTIA A+, HDI Support Center
Work EnvironmentEnterprise IT teams, service managementHelp desks, technical support centers
ResponsibilitiesOverseeing ITSM processes, improving service deliveryHandling user issues, troubleshooting hardware/software

Senior Itsm roles typically involve managing IT service management processes and strategic improvements, requiring advanced certifications. In contrast, It Support Specialists focus on direct user support and issue resolution. While both roles require technical knowledge, Senior Itsm positions emphasize process optimization and leadership within enterprise environments, whereas It Support Specialists are more hands-on with daily technical support tasks.

How does a Senior ITSM professional typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM professional often works closely with various departments, such as operations, development, and security, to identify and implement service improvement initiatives. They facilitate regular meetings, gather input from stakeholders, and use ITSM frameworks like ITIL to standardize processes. By fostering open communication and leveraging data-driven insights, they ensure that service delivery aligns with business goals and user needs. This collaborative approach helps resolve incidents efficiently and proactively reduces future risks.
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What cities are hiring for Senior Itsm jobs? Cities with the most Senior Itsm job openings:
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Senior Itsm jobs near you
Infographic showing various Senior Itsm job openings in the United States as of May 2026, with employment types broken down into 11% Full Time, and 89% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior ServiceNow Developer - ITSM (345)

Senior ServiceNow Developer - ITSM (345)

iTech AG

Arlington, VA

$62 - $85.50/hr

Full-time

Posted 2 days ago

Job description

OVERVIEW
iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs.The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES
  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITSM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards and best practices
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal security and compliance requirements
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITSM knowledge enablement
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONS
  • Bachelor's degree
  • ServiceNow CSA and CAD or CIS certification
PREFERRED QUALIFICATIONS
  • ServiceNow Certified Implementation Specialist (CIS):
  • CIS - IT Service Management (ITSM)
  • Experience supporting federal government programs
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills
  • Experience supporting DevSecOps-aligned Agile teams
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request toreasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
Employment Type: Full-Time

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