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Itsm Architect Jobs (NOW HIRING)

CACI International, Inc.

ServiceNow Platform Architect

$73 - $91.75/hr

Design and implement core ITSM processes including Incident, Problem, Change, and Request Management * Architect Service Portal solutions with intuitive user experiences and self-service capabilities

Sarian, Inc.

ServiceNow Architect

Philadelphia, PA · On-site

$54.50 - $75/hr

ServiceNow ITSM / ITOM Architect Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow ITOM : Experience in ...

Sarian, Inc.

ServiceNow Architect

Philadelphia, PA · On-site

$54.50 - $75/hr

Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident ... Experience with CMDB design, architecture and implementations with a fair understanding of ...

Centurion Consulting Group, LLC

ITSM Lead

Suitland, MD · On-site

$17.25 - $22.75/hr

Customer requires enterprise architecture, assessment, modernization, integration, and project ... The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners ...

Internetwork Expert

ITSM Lead

Suitland, MD · On-site

$140 - $190/hr

Customer requires enterprise architecture, assessment, modernization, integration, and project ... The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners ...

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Itsm Architect information

See salary details

$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Aug 30, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is an ITSM architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM architect?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What are some common challenges ITSM architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What do Itsm Architects do?

ITSM Architects design and implement IT Service Management frameworks, such as ITIL, to improve service delivery and operational efficiency. They analyze existing processes, develop strategies, and often work with tools like ServiceNow or BMC to ensure systems align with organizational goals.
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Itsm Architect jobs near you
Infographic showing various Itsm Architect job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

FIRSTNET GLOBAL LLC

Grand Rapids, OH • On-site

$80/hr

Full-time

Re-posted 17 days ago

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement

Hi Professional
Hope you are doing Good
Role: ServiceNow ITSM Certified Architect
Location: Remote
Experience: 12+ years
Note: ITSM Certification Mandatory
Job Summary:
We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.
Key Responsibilities:
  • Define and implement ITSM architecture and strategy
  • Integrate ITSM with ITOM, observability, and SDLC processes
  • Provide recommendations for user feedback collection and service enhancements
  • Collaborate with cross-functional teams to improve service delivery
  • Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
  • ITSM Certification (mandatory)
  • Strong experience in ITSM tools (e.g., ServiceNow)
  • Knowledge of ITOM, observability, and CI/CD practices
  • Experience in stakeholder management and solution design