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Itsm Architect Jobs (NOW HIRING)

Sarian, Inc.

ServiceNow Architect

Philadelphia, PA · On-site

$54.50 - $75/hr

ServiceNow ITSM / ITOM Architect Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow ITOM : Experience in ...

Sarian, Inc.

ServiceNow Architect

Philadelphia, PA · On-site

$54.50 - $75/hr

Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident ... Experience with CMDB design, architecture and implementations with a fair understanding of ...

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All JobsItsm Architect Jobs

Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you
Infographic showing various Itsm Architect job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, 5% Part Time, and 49% Contract. Highlights an 87% In-person, 5% Hybrid, and 8% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

FIRSTNET GLOBAL LLC

Grand Rapids, OH • Remote

$80/hr

Part-time

Posted 15 days ago

Job description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement

Certified ITSM Architect
Multiple Remote Roles
ITSM Certification Mandatory
o Develop strategies for integrating observability with IT Operations Management (ITOM), IT Service Management (ITSM), SDLC, and testing processes.
o Provide recommendations on collecting user feedback and establishing processes for identifying enhancement opportunities .