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Itsm Architect Jobs (NOW HIRING)

pace systems, inc.

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ServiceNow ITSM Lead Architect / Senior Consultant

Naperville, IL · Remote

$85 - $115/hr

Job Title ServiceNow ITSM Lead Architect / Senior Consultant Employment Type Full-Time Pay Range $85.00 - $115.00 per Hour Location Remote / Hybrid Position Summary We are seeking an experienced ...

Sarian, Inc.

ServiceNow Architect

Philadelphia, PA · On-site

$54.50 - $75/hr

ServiceNow ITSM / ITOM Architect Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow ITOM : Experience in ...

Diverse Lynx

ServiceNow Architect - ITSM, ITOM & HRSD

$73 - $91.75/hr

Diverse Lynx is seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across ITSM, ITOM, and HRSD. The role ...

AceStack LLC

ServiceNow ITSM Admin Architect

Seattle, WA · On-site

$61.50 - $84.50/hr

ServiceNow ITSM Admin Architect Location: Seattle, WA - onsite Contract Must have: Implementation experience in AIOps Experience: • 8 to 12 years experienced in administration/implementation ...

Sarian, Inc.

ServiceNow Architect

Philadelphia, PA · On-site

$54.50 - $75/hr

Must Have Technical/Functional Skills ITSM: Experience in implementing ITIL processes (Incident ... Experience with CMDB design, architecture and implementations with a fair understanding of ...

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Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jun 29, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

How much does a network architect get paid?

A network architect's salary typically ranges from $80,000 to $150,000 annually, depending on experience, certifications, and location. They design and implement complex network systems, often requiring knowledge of networking protocols, security, and infrastructure tools.

What is a ServiceNow architect?

A ServiceNow architect is a professional responsible for designing, implementing, and maintaining ServiceNow IT service management solutions. They possess expertise in ServiceNow platform configuration, integrations, and best practices, often holding certifications like Certified Application Developer or Certified Implementation Specialist. Their role involves ensuring the platform aligns with organizational needs and optimizing workflows for efficiency.

What is the highest paid architect job?

The highest paid roles for ITSM Architects typically involve senior or executive-level positions such as IT Director or Chief Information Officer, with salaries often exceeding $150,000 annually. Compensation depends on experience, certifications, industry, and company size, with specialized skills in enterprise architecture and IT service management driving higher pay.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What is the role of ITSM architect?

An ITSM architect designs and implements IT Service Management frameworks, such as ITIL, to improve service delivery and operational efficiency. They analyze existing processes, develop strategies, and oversee the deployment of tools and workflows, often requiring strong knowledge of ITSM tools, process optimization, and certifications like ITIL. Their role ensures that IT services align with business needs and industry best practices.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

FIRSTNET GLOBAL LLC

Grand Rapids, OH • Remote

$80/hr

Part-time

Posted 6 days ago

Key responsibilities

  • Develop strategies for integrating observability with IT Operations Management (ITOM), IT Service Management (ITSM), SDLC, and testing processes.

  • Provide recommendations on collecting user feedback and establishing processes for identifying enhancement opportunities.

Job description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement

Hi Professionals
Hope you are doing Good
Certified ITSM Architect
Multiple Remote Roles
ITSM Certification Mandatory
o Develop strategies for integrating observability with IT Operations Management (ITOM), IT Service Management (ITSM), SDLC, and testing processes.
o Provide recommendations on collecting user feedback and establishing processes for identifying enhancement opportunities .