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Itsm Architect Jobs (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

RecruitTalent LLC.

ServiceNow Architect

Los Angeles, CA · Remote

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

RecruitTalent LLC.

ServiceNow Architect

Detroit, MI · Remote

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM and ITAM processes. The ideal candidate will have strong expertise in designing, implementing ...

RecruitTalent LLC.

ServiceNow Architect

Riverside, CA · Remote

$75 - $85/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

Danta Technologies

ServiceNow Technical Architect

$73 - $91.75/hr

ITSM (Incident, Request, SLA lifecycle) and Virtual Agent (self-service and chatbot automation) • ... Architect chatbot-driven ITSM automation including incident creation, request fulfillment, SLA ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades. * Manage and develop the ITSM / ServiceNow team and oversee vendor partners. * Build ITSM ...

IT America Inc

ServiceNow Architect

Louisville, KY · On-site

$68.50 - $86.25/hr

ITSM (Incident, Problem, Change, Request, Knowledge) * ITOM (Discovery, Service Mapping, Event Management, CMDB) * ITAM (HAM and SAM) * Own CMDB architecture, data models, relationships, and data ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades. * Manage and develop the ITSM / ServiceNow team and oversee vendor partners. * Build ...

Purple Drive Technologies

ServiceNow Architect

Atlanta, GA · On-site

$68.50 - $86.25/hr

ServiceNow ITSM * ServiceNow ITOM * Hands-on experience with: * ServiceNow workflow development ... Lead architecture, design, and implementation of ServiceNow automation solutions across ITSM and ...

Navtech, Inc.

ServiceNow Architect

Manhattan, NY · On-site

$78.50 - $98.75/hr

... ITSM Platform Assessment, define & design the Platform reset includes multiple legacy migrations • Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert ...

ClifyX

ServiceNow Architect

Dallas, TX · Remote

$70.75 - $89.25/hr

ITSM * ITOM (Discovery, Service Mapping, Event Management) * Experience with CMDB design ... Architect and lead end-to-end ServiceNow implementations * Design scalable solutions across ITSM ...

Lorven Technologies

Technical Writer (ITSM)

Dallas, TX · On-site

Collaborate with ServiceNow architects, developers, and business analysts to understand platform ... ITSM, ITAM, CSM, Portal-including workflow documentation and customizations. - Working knowledge of ...

TECHOAUTH SOLUTIONS LLC

Service Now Architect

Phoenix, AZ · Remote

$67.50 - $85/hr

ITSM / ITOM / Observability Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog. Design ITOM solutions including Discovery, Service Mapping, Event Management ...

Select Jarvis.com

ServiceNow ITSM Developer

Dallas, TX · On-site

$53.75 - $73.75/hr

... architecture • Experience working in Agile/Scrum environments Preferred Qualifications: • ServiceNow CSA / CAD certification • Experience integrating with SAP, Salesforce, Workday, or other ...

TECHOAUTH SOLUTIONS LLC

Service Now Architect

Phoenix, AZ · Remote

$70.75 - $89/hr

ITSM / ITOM / Observability • Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog. • Design ITOM solutions including Discovery, Service Mapping, Event ...

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All JobsItsm Architect Jobs

Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you
Infographic showing various Itsm Architect job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, 5% Part Time, and 49% Contract. Highlights an 87% In-person, 5% Hybrid, and 8% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

ServiceNow Architect

RecruitTalent LLC.

Redmond, OR • On-site

$70 - $80/hr

Contractor

Posted 27 days ago

Job description

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing, implementing, and optimizing ServiceNow solutions, along with a deep understanding of ITSM, ITOM, and ITAM processes and best practices.

EXPERIENCE

  • At least 5-7 years of experience with ServiceNow (including administration, configuration, and implementation of ITSM, ITOM, and ITAM modules).
  • Experience with ITSM, ITOM, and ITAM processes, specifically in implementation, migration, or integration

RESPONSIBILITIES

  • Lead the implementation project of ServiceNow ITSM, ITOM, and ITAM processes, including analysis, design, development, testing, and deployment.
  • Responsible for overseeing the technical vision and implementation of the system, managing the technical team, and ensuring system integration with internal and external components.
  • Responsible for system capacity and resource planning, ensuring effective communication between system components and external entities.

Preferred Certifications

  • ServiceNow Certified Technical Architect/Master Architect