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Itsm Architect Jobs (NOW HIRING)

Starr

ITSM Manager

Manhattan, NY · On-site

... and architectural oversight for ServiceNow enhancements, integrations, and upgrades. • Manage and develop the ITSM / ServiceNow team and oversee vendor partners. • Build ITSM practices using ...

RecruitTalent LLC.

ServiceNow Architect

Los Angeles, CA · Remote

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

RecruitTalent LLC.

ServiceNow Architect

Riverside, CA · Remote

$75 - $85/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

RecruitTalent LLC.

ServiceNow Architect

Detroit, MI · Remote

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM and ITAM processes. The ideal candidate will have strong expertise in designing, implementing ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades. * Manage and develop the ITSM / ServiceNow team and oversee vendor partners. * Build ITSM ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades. * Manage and develop the ITSM / ServiceNow team and oversee vendor partners. * Build ...

IT America Inc

ServiceNow Architect

Louisville, KY · On-site

$68.50 - $86.25/hr

ITSM (Incident, Problem, Change, Request, Knowledge) * ITOM (Discovery, Service Mapping, Event Management, CMDB) * ITAM (HAM and SAM) * Own CMDB architecture, data models, relationships, and data ...

Lorven Technologies

Technical Writer (ITSM)

Dallas, TX · On-site

Collaborate with ServiceNow architects, developers, and business analysts to understand platform ... ITSM, ITAM, CSM, Portal-including workflow documentation and customizations. - Working knowledge of ...

Navtech, Inc.

ServiceNow Architect

Manhattan, NY · On-site

$78.50 - $98.75/hr

... ITSM Platform Assessment, define & design the Platform reset includes multiple legacy migrations • Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert ...

SSN Group LLC

ServiceNow Solution Architect

Fairfax, VA · On-site

$65 - $85.50/hr

ServiceNow Solution Architect Location: Rockville, MD Duration: LongTerm Role: * ServiceNow ... Expertise in ITSM, ITOM, ITAM, Service Portal, App Engine Studio, SPM, and Agile, with experience ...

New

TECHOAUTH SOLUTIONS LLC

Service Now Architect

Phoenix, AZ · On-site

$67.50 - $85/hr

ITSM / ITOM / Observability • Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog. • Design ITOM solutions including Discovery, Service Mapping, Event ...

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All JobsItsm Architect Jobs

Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jul 21, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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What job categories do people searching Itsm Architect jobs look for? The top searched job categories for Itsm Architect jobs are:
Itsm Architect jobs near you
Infographic showing various Itsm Architect job openings in the United States as of July 2026, with employment types broken down into 61% Full Time, 6% Part Time, and 33% Contract. Highlights an 77% In-person, 6% Hybrid, and 17% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.
ITSM Manager

ITSM Manager

Starr

Manhattan, NY • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Starr is a global leader in commercial insurance with over a century of expertise. The ITSM Manager is responsible for leading the organization’s ITSM capabilities, focusing on ServiceNow as the core platform while driving operational maturity and service quality.
Responsibilities:
• Lead the design, implementation, and optimization of ITSM processes using Service Now platform (Incident, Problem, Change, Request, and Configuration Management).
• Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades.
• Manage and develop the ITSM / ServiceNow team and oversee vendor partners.
• Build ITSM practices using Service Now platform to improve our user experience from a delivery of services they receive request to ultimately empower them towards self-service. Providing them with multiple channels of communication to our platform. Ex. MS teams, Email, Phone, Portal.
• Drive automation and integration between ITSM tools and other enterprise systems. Ex. Workday, Intune, Systrack, Solarwinds.
• Own configuration, administration, and support of the ServiceNow platform;
• Partner with business and IT stakeholders to define requirements, drive adoption, and gather feedback for continual service improvement.
• Develop actionable dashboards, SLA/KPI metrics, and performance reports leveraging ServiceNow’s reporting capabilities.
• Ensure ITSM practices and documentation support regulatory, security, and audit requirements.
Qualifications:
Required:
• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
• Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
• Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
• Strong understanding of ITIL principles and service management best practices.
• Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
• Strong stakeholder management, communication, and leadership skills.
Preferred:
• ITIL v4 certification.
• ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
• Experience deploying or scaling ServiceNow in a global or multinational organization.
• Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.
Company:
With 100+ years of experience across leading industries, We apply an innovation mindset, agile approach, And a global team with local expertise wherever you operate. Founded in 1919, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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