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Itsm Architect Jobs (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

Danta Technologies

ServiceNow Technical Architect

$73 - $91.75/hr

ITSM (Incident, Request, SLA lifecycle) and Virtual Agent (self-service and chatbot automation) • ... Architect chatbot-driven ITSM automation including incident creation, request fulfillment, SLA ...

RecruitTalent LLC.

ServiceNow Architect

Los Angeles, CA · Remote

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

RecruitTalent LLC.

ServiceNow Architect

Detroit, MI · Remote

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM and ITAM processes. The ideal candidate will have strong expertise in designing, implementing ...

RecruitTalent LLC.

ServiceNow Architect

Riverside, CA · Remote

$75 - $85/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades. * Manage and develop the ITSM / ServiceNow team and oversee vendor partners. * Build ITSM ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades. * Manage and develop the ITSM / ServiceNow team and oversee vendor partners. * Build ...

IT America Inc

ServiceNow Architect

Louisville, KY · On-site

$68.50 - $86.25/hr

ITSM (Incident, Problem, Change, Request, Knowledge) * ITOM (Discovery, Service Mapping, Event Management, CMDB) * ITAM (HAM and SAM) * Own CMDB architecture, data models, relationships, and data ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$19 - $25/hr

ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an ... Collaborate with ServiceNow architects, developers, and business stakeholders during migration and ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an ... Collaborate with ServiceNow architects, developers, and business stakeholders during migration and ...

Match Point

ITSM Lead

Sunnyvale, CA · On-site

$198K/yr

ITSM Lead MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services ... Collaborate with ServiceNow architects, developers, and business stakeholders during migration and ...

Lorven Technologies

Technical Writer (ITSM)

Dallas, TX · On-site

Collaborate with ServiceNow architects, developers, and business analysts to understand platform ... ITSM, ITAM, CSM, Portal-including workflow documentation and customizations. - Working knowledge of ...

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All JobsItsm Architect Jobs

Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jun 29, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

How much does a network architect get paid?

A network architect's salary typically ranges from $80,000 to $150,000 annually, depending on experience, certifications, and location. They design and implement complex network systems, often requiring knowledge of networking protocols, security, and infrastructure tools.

What is a ServiceNow architect?

A ServiceNow architect is a professional responsible for designing, implementing, and maintaining ServiceNow IT service management solutions. They possess expertise in ServiceNow platform configuration, integrations, and best practices, often holding certifications like Certified Application Developer or Certified Implementation Specialist. Their role involves ensuring the platform aligns with organizational needs and optimizing workflows for efficiency.

What is the highest paid architect job?

The highest paid roles for ITSM Architects typically involve senior or executive-level positions such as IT Director or Chief Information Officer, with salaries often exceeding $150,000 annually. Compensation depends on experience, certifications, industry, and company size, with specialized skills in enterprise architecture and IT service management driving higher pay.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What is the role of ITSM architect?

An ITSM architect designs and implements IT Service Management frameworks, such as ITIL, to improve service delivery and operational efficiency. They analyze existing processes, develop strategies, and oversee the deployment of tools and workflows, often requiring strong knowledge of ITSM tools, process optimization, and certifications like ITIL. Their role ensures that IT services align with business needs and industry best practices.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you

ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement) at Sunnyvale, CA 94043

Amicis Global

Sunnyvale, CA • On-site

$75 - $80/hr

Contractor

Posted 21 days ago

Job description

Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement
Location: Sunnyvale, CA 94043
Duration: 04 Months + Extensions 
Pay Rate: $80/- on W2
 
Job Description:
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Key Responsibilities:
Maximize Moveworks & AI Value
• Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
• Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
• Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
• Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
• Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
Solutioning & Delivery
• Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
• Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
• Architect scoped apps for custom workflows where required.
• Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
• Partner with other solution architects to define end-to-end enterprise solutions.
• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications:
• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
• Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
• Experience in platform upgrades, feature roadmaps, and adoption planning.
• Strong stakeholder management, communication, and change management skills.
• Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams