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Itsm Architect Jobs (NOW HIRING)

Kanshe Infotech

ServiceNow Architect

Sanger, CA · On-site

$70 - $88.25/hr

Leading the end-to-end architecture, design, and implementation of scalable ServiceNow solutions across multiple modules, including ITSM, HRSD, HAM/SAM , and integrations with enterprise platforms.

Navtech, Inc.

ServiceNow Architect

Manhattan, NY · On-site

$78.50 - $98.75/hr

... ITSM Platform Assessment, define & design the Platform reset includes multiple legacy migrations • Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert ...

TECHOAUTH SOLUTIONS LLC

Service Now Architect

Phoenix, AZ · Remote

$67.50 - $85/hr

ITSM / ITOM / Observability Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog. Design ITOM solutions including Discovery, Service Mapping, Event Management ...

System Soft Technologies

Jira Technical Architect

$67.75 - $82/hr

Support both Agile and ITSM use cases across Jira, Confluence, and JSM. * Guide migrations ... Provides architectural direction for the Atlassian platform. * Acts as the technical authority and ...

Acuity, Inc.

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

... ITSM processes. • Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards. • Design and guide ...

QSource Group Inc.

ServiceNow Architect

Dallas, TX · On-site

$70.75 - $89.25/hr

Job Title: ServiceNow Architect Location: Dallas, TX (Onsite) Duration: Long-Term Contract Job ... Drive CMDB, ITSM, ITOM, CSM, and Telecom Service Management initiatives. * Provide technical ...

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Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jun 30, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

How much does a network architect get paid?

A network architect's salary typically ranges from $80,000 to $150,000 annually, depending on experience, certifications, and location. They design and implement complex network systems, often requiring knowledge of networking protocols, security, and infrastructure tools.

What is a ServiceNow architect?

A ServiceNow architect is a professional responsible for designing, implementing, and maintaining ServiceNow IT service management solutions. They possess expertise in ServiceNow platform configuration, integrations, and best practices, often holding certifications like Certified Application Developer or Certified Implementation Specialist. Their role involves ensuring the platform aligns with organizational needs and optimizing workflows for efficiency.

What is the highest paid architect job?

The highest paid roles for ITSM Architects typically involve senior or executive-level positions such as IT Director or Chief Information Officer, with salaries often exceeding $150,000 annually. Compensation depends on experience, certifications, industry, and company size, with specialized skills in enterprise architecture and IT service management driving higher pay.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What is the role of ITSM architect?

An ITSM architect designs and implements IT Service Management frameworks, such as ITIL, to improve service delivery and operational efficiency. They analyze existing processes, develop strategies, and oversee the deployment of tools and workflows, often requiring strong knowledge of ITSM tools, process optimization, and certifications like ITIL. Their role ensures that IT services align with business needs and industry best practices.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you
ServiceNow Architect

ServiceNow Architect

Kanshe Infotech

Sanger, CA • On-site

$70 - $88.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: ServiceNow Architect
Location: California (Onsite)
Required Experience

  • Minimum 7 years of hands-on ServiceNow experience, including:

  1. Leading the end-to-end architecture, design, and implementation of scalable ServiceNow solutions across multiple modules, including ITSM, HRSD, HAM/SAM, and integrations with enterprise platforms.

  2. Designing, configuring, and implementing scalable ServiceNow solutions that align with business objectives and technical requirements across modules such as ITSM, HRSD, HAM/SAM, and system integrations.

  3. Establishing and enforcing platform governance, architectural standards, and best practices, including CMDB/CSDM alignment, security, performance optimization, and platform health.

  4. Translating business requirements into effective technical solutions while overseeing workflows, integrations, and overall system design, with a focus on minimizing unnecessary customizations.

  5. Providing technical leadership and mentorship to development teams, guiding architectural decisions, supporting strategic initiatives, and contributing to the long-term ServiceNow platform roadmap.

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