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Itsm Architect Jobs (NOW HIRING)

Charles Schwab

ITSM Administrator

Southlake, TX

... and enhance critical ITSM and Digital Workplace platforms that support employees across the ... Partner with product owners, engineers, architects, and business stakeholders to deliver new ...

Momento USA

ITSM Tester @ Remote

Belmar, NJ · Remote

Coordinate with business SMEs, developers, architects, and process owners throughout the testing lifecycle. Validate ITSM functionality across modules such as Incident, Problem, Change, Request ...

SSN Group LLC

ServiceNow Solution Architect

Fairfax, VA · On-site

$65 - $85.50/hr

ServiceNow Solution Architect Location: Rockville, MD Duration: LongTerm Role: * ServiceNow ... Expertise in ITSM, ITOM, ITAM, Service Portal, App Engine Studio, SPM, and Agile, with experience ...

TECHOAUTH SOLUTIONS LLC

Service Now Architect

Phoenix, AZ · On-site

$67.50 - $85/hr

ITSM / ITOM / Observability * Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog. * Design ITOM solutions including Discovery, Service Mapping, Event ...

System Soft Technologies

Jira Technical Architect

$67.75 - $82/hr

Support both Agile and ITSM use cases across Jira, Confluence, and JSM. * Guide migrations ... Provides architectural direction for the Atlassian platform. * Acts as the technical authority and ...

Acuity, Inc.

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

... ITSM processes. • Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards. • Design and guide ...

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...

Matrix Global

ServiceNow Enterprise Architect

Jersey City, NJ · On-site +1

$74.25 - $93.75/hr

ITSM & Workflow Automation * Design and optimize ITSM processes, including: * Incident Management ... Architect and oversee IT Operations Management capabilities, including: * Event Management

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Itsm Architect information

See salary details

$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Aug 10, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is an ITSM architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM architect?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What are some common challenges ITSM architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you
Infographic showing various Itsm Architect job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Certified ServiceNOW Architect

Educology Solutions

Washington, DC • Remote

$73 - $91.75/hr

Full-time

Posted 5 days ago

Job description

QUALIFICATIONS
  • Certifications: Certified Architect (looking for the Architect Certification)
  • Shown growth in platform of service now up to architect level (minimum 57+ years servicenow)
  • Extremely technical: Scripting ideal (typical JavaScript language doesn’t matter, they’ll have the aptitude)
  • ITSM completely run IT dept off of ITSM
  • Proven ability to communicate effectively with both business and technical stakeholders.
  • Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problemsolving and critical thinking.
  • Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
  • Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decisionmaking.
    • Pluses:
  • Healthcare
    • Education Requirements/Experience in lieu of:
  • Bachelor’s degree and 8+ years of experience OR 10+ years of experience w/o degree (prefers with degree)
    • ADDITIONAL RESPONSIBILITIES/QUALIFICATIONS
  • ServiceNow experienced, certified Architect
  • Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
  • Proven ability to communicate effectively with both business and technical stakeholders.
  • Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problemsolving and critical thinking.
  • Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
  • Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decisionmaking.

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