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Itsm Architect Jobs (NOW HIRING)

Acuity, Inc.

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

... ITSM processes. • Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards. • Design and guide ...

Scalence L.L.C.

ServiceNow Architect

Santa Clara, CA · On-site

$83.75 - $105.25/hr

Responsibilities : • Define platform roadmaps and establish architectural standards. • Design complex, multi-workflow solutions across various modules such as ITSM, ITOM, HRSD, CSM, and App ...

Alpha Consulting Corp.

ServiceNow Architect

Santa Clara, CA · On-site

$83.75 - $105.25/hr

Responsibilities : • Define platform roadmaps and establish architectural standards. • Design complex, multi-workflow solutions across various modules such as ITSM, ITOM, HRSD, CSM, and App ...

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All JobsItsm Architect Jobs

Itsm Architect information

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$46.5K

$128.8K

$201.5K

How much do itsm architect jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itsm architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is an ITSM Architect?

An ITSM Architect is a professional who designs and implements IT Service Management (ITSM) frameworks and solutions within an organization. They are responsible for aligning IT services with business needs by creating processes, workflows, and strategies based on best practices such as ITIL (Information Technology Infrastructure Library). ITSM Architects work closely with stakeholders to optimize IT operations, improve service delivery, and ensure compliance with industry standards. Their role often involves selecting and configuring ITSM tools, guiding process improvement initiatives, and supporting digital transformation efforts.

What are the key skills and qualifications needed to thrive as an ITSM Architect, and why are they important?

To thrive as an ITSM Architect, you need expertise in IT service management frameworks (such as ITIL), process design, and a strong understanding of enterprise IT environments, typically supported by a bachelor's degree in computer science or a related field. Proficiency with ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, and certifications such as ITIL Expert or ServiceNow Certified System Administrator, are commonly required. Excellent communication, problem-solving, and stakeholder management skills help bridge technical and business requirements. These skills are crucial to designing scalable ITSM solutions that improve service delivery, efficiency, and alignment with organizational goals.

What is the difference between Itsm Architect vs Service Desk Analyst?

AspectItsm ArchitectService Desk Analyst
CertificationsITIL, COBIT, TOGAFITIL Foundation, HDI Support Center Analyst
Work EnvironmentDesigning ITSM processes, architecture planningProviding frontline support, incident resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support teams

The Itsm Architect focuses on designing and implementing ITSM frameworks and architecture, ensuring efficient service delivery. In contrast, the Service Desk Analyst handles day-to-day support, resolving user issues. While both roles require ITIL knowledge, the architect's role is more strategic and design-oriented, whereas the analyst's role is operational and support-focused.

What are some common challenges ITSM Architects face when implementing IT service management frameworks across diverse organizations?

ITSM Architects often encounter challenges such as aligning IT service management processes with an organization's unique business objectives and existing technological infrastructure. They may need to address resistance to change among stakeholders and ensure seamless integration of new ITSM tools with legacy systems. Additionally, keeping up with evolving best practices while customizing frameworks like ITIL to fit different team structures or service delivery models can require strong communication and project management skills. Collaboration with cross-functional teams, including IT, operations, and business leaders, is crucial to achieve successful adoption and continuous improvement.
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Itsm Architect jobs near you
Infographic showing various Itsm Architect job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, 5% Part Time, and 49% Contract. Highlights an 87% In-person, 5% Hybrid, and 8% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

ServiceNow Architect

Acuity, Inc.

Reston, VA • On-site

$74.25 - $93.50/hr

Full-time

Posted 29 days ago

Job description

Job Summary:
Acuity, Inc. is a technology consulting firm that supports federal agencies, and they are seeking a ServiceNow Platform Architect to lead the modernization initiative of a federal client’s ServiceNow platform. The architect will be responsible for assessing the current platform, defining the target architecture, and guiding the implementation of the modernization roadmap.
Responsibilities:
• Lead architectural assessment of the existing ServiceNow platform, including capabilities, customization patterns, workflows, data models, and integration dependencies.
• Analyze customization-driven technical debt across custom tables, scripts, workflows, and platform applications impacting upgrade readiness, scalability, and maintainability.
• Evaluate alignment with ServiceNow architectural best practices, including configuration-first delivery models, CSDM adoption, and standardized ITSM processes.
• Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards.
• Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility.
• Lead architecture across core platform capabilities including ITSM, Employee Center, enterprise service catalog, integrations, and platform applications.
• Define integration architecture and oversee data integrations between ServiceNow and external enterprise systems.
• Guide configuration standards, development patterns, and governance controls that reduce customization and maintain long-term upgrade compatibility.
• Collaborate with functional leads, developers, and government stakeholders to translate operational requirements into scalable platform capabilities.
• Support development of modernization roadmaps, migration sequencing strategies, and architectural decision frameworks.
• Provide architectural oversight during implementation including design reviews, technical governance, and quality assurance.
• Maintain architecture documentation including platform architecture diagrams, integration architecture, data models, and technical standards.
Qualifications:
Required:
• Demonstrated experience serving as a ServiceNow Platform Architect or Lead Architect supporting enterprise implementations or platform modernization.
• Deep expertise across core ServiceNow capabilities including ITSM, service catalog, CMDB, and platform governance.
• Strong experience designing CMDB architectures aligned to the Common Service Data Model (CSDM).
• Experience assessing and remediating heavily customized ServiceNow environments.
• Experience defining configuration-first delivery models and reducing customization-driven technical debt.
• Experience designing enterprise integrations between ServiceNow and external systems.
• Experience leading platform architecture within Agile or iterative delivery environments.
• Strong understanding of ServiceNow platform architecture including data models, workflows, integrations, and extensibility patterns.
• Ability to guide enterprise stakeholders through platform modernization and architectural decision-making.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• US Citizen with the ability to obtain and maintain a federal public trust clearance
Preferred:
• ServiceNow Certified Implementation Specialist
Company:
Acuity is an information technology company that offers cybersecurity and project management services. Founded in 2002, the company is headquartered in Reston, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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