Vice President Itsm Jobs (NOW HIRING)

We are seeking a skilled and accomplished Vice President of Activation Platforms which is a transformational technology leader, responsible for driving the vision, strategy, and execution of next-generation platforms for network operations, service assurance, provisioning, inventory, and performance management supporting the Optimum services. These mission-critical platforms underpin network operations, customer experience, and revenue management, forming the backbone of our digital ecosystem.

This executive will play a pivotal role in shaping the future of our technology landscape, leading large-scale transformation programs to modernize and simplify service and billing platforms capabilities. The VP will champion automation, cloud adoption, and data-driven intelligence to deliver seamless, scalable, and future-ready platforms that elevate both operational efficiency and customer experience.

Partnering closely with product, engineering, network operations, and business leaders, the VP will influence enterprise-wide decisions, forge strategic vendor alliances, and build high-performing global teams to deliver measurable business impact. This role demands visionary leadership, deep domain expertise, and a proven track record of steering complex, multi-year technology transformations in fast-paced, high-growth environments.

• Define and execute the transformation strategy aligned with corporate objectives and technology roadmap.
• Drive standardization, simplification, and automation across all domains to improve agility, reduce costs, and accelerate time-to-market.
• Ensure compliance with telecom regulations, taxation, data privacy, and financial controls.
• Support audits related to service activation accuracy, revenue recognition, and regulatory reporting.
• Own disaster recovery, business continuity, and incident response for activation platforms.
• Build strong partnerships with business stakeholders, ensuring platforms meet evolving customer, operational, and financial needs.
• Lead large-scale modernization programs, including architecture redesign, platform consolidation, and integration with cloud-native and AI-driven solutions.
• Oversee vendor selection, contract negotiation, and management of strategic technology partnerships.
• Ensure successful execution of multi-year transformation initiatives, balancing innovation with operational stability.
• Transforms ideas into elegant and simple architectures and software designs that are validated within budget and technology constraints.
• Anticipates the delta in effort between options with functional partners.
• Coaches' others on best practices for architecture, software design, coding, and documentation.
• Ensures regulatory and corporate policy compliance, consistently employing privacy / security by design.
• Advocates for the importance of continuous, rapid testing and learning.
• Drive high system availability, scalability, and resilience across all platforms.
• Partner with Network Operations, IT, and Service Management to improve order-to-activation, service assurance, billing accuracy, and customer experience.
• Establish OKRs and governance models to track performance, quality, and cost efficiency.
• Establish KPIs for service performance, MTTR, SLA adherence, and customer impact.
• Build and lead a high-performing global organization encompassing architecture, engineering, program management, and operations.
• Foster a culture of collaboration, accountability, continuous improvement, and innovation.
• Develop future technology leaders and ensure strong succession planning.

• Bachelor's degree in computer science, Engineering, or related field (Master's degree preferred).
• 15+ years of experience in telecommunications or large-scale technology organizations, with at least 8 years in senior leadership roles focused on service and billing platforms.
• Proven track record of delivering major transformation programs (order management, inventory, provisioning, service assurance, billing, CRM, etc.).
• Deep understanding of telecom network and service lifecycle management, including integration with ITSM, AIOps, and customer experience platforms.
• Strong experience with cloud migration, API-driven architecture, and emerging technologies (AI/ML, orchestration, DevSecOps).
• Exceptional stakeholder management skills, capable of influencing C-suite, business partners, and external vendors.
• Financial acumen to understand and articulate the company's profits and losses, contributing as a leader in ROI and budget analysis.
• Demonstrated data literacy in support of engineering delivery and operations decisions.
• Deep architecture design experience, consulting teammates on specific difficult areas of the design and setting up new projects for architectural success.
• Demonstrated understanding of technical debt as a long-term budgeting and risk management tool, articulating when to incur more and when to pay it down.
• Expertise with popular frontend and services programming languages across a range of device types, databases, devops automation, and workflow tools.
• Demonstrated commitment to ongoing learning and professional development in the field of product development.
• Exceptional customer communication, leadership, and interpersonal skills. Ability to make informed decisions under pressure and effectively manage engineering deliveries in support of an exceptional customer experience.
• Ability to articulate complex technical capabilities to technical and non-technical audiences in a manner that allows them to understand how they work and why they were selected.
• Demonstrated ability to drive process improvements and optimize operational efficiency.
  Project management skills and the ability to oversee multiple initiatives concurrently.
• Proven ability to implement Agile at scale.
• Demonstrates an AIfirst mindset, with practical familiarity using AI tools to drive innovation, improve decisionmaking, and embed responsible AI capabilities into and ways of working.