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Remote Itsm Jobs (NOW HIRING)

Momento USA

ITSM Tester @ Remote

Belmar, NJ · Remote

ITSM Tester Location: Remote Long Term Contract W2 Position Job Spec -ITSM Tester Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across ...

Momento USA

ServiceNow ITSM Developer @ Remote

Belmar, NJ · Remote

$55.25 - $76/hr

ServiceNow ITSM Developer Location: Remote Long Term Contract W2 Position Job Spec - ServiceNow ITSM Developer Develop, configure, and customize ServiceNow ITSM applications, workflows, and ...

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes, drive service improvements, and ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Jacksonville, FL · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to our client companies. Qualified candidates will have an ITIL certification and demonstrate proven ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... This is a remote position. Maximus TCS (Technology and Consulting Services) Internal Job Profile ...

XTIVIA

Be Seen First

Remote Senior Account Executive - Commercial ITSM Sales

Reston, VA · Remote

$95K - $125K/yr

XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located in the DMV area Duration ...

Arctiq, Inc.

ITSM (Halo) Platform Developer

Blue Bell, PA · Remote

$60 - $65/hr

This is a Remote contract opportunity with one of Arctiq's clients** Our client is looking for an experiencedSenior Halo ITSM Platform Developer to help enhance, administer, integrate, and automate ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Remote (USA). Local candidates may be expected to work at the client site in Rockville, MD 1-2 days per week. Travel for a conference or to another ICF location for collaboration may be required once ...

Peraton

ServiceNow ITSM & AI Solutions Consultant

$112K - $179K/yr

This position is fully remote; however, candidates must reside in the Washington, DC, Metropolitan ... ServiceNow ITSM Business & Functional Consulting (60%) * Perform day-to-day support, working with ...

Xtivia

Senior Account Executive - Commercial ITSM Sales

$95K - $125K/yr

Job Type Full-time Description XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote itsm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
More about Remote Itsm jobs
What cities are hiring for Remote Itsm jobs? Cities with the most Remote Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Remote Itsm jobs? States with the most job openings for Remote Itsm jobs include:
What job categories do people searching Remote Itsm jobs look for? The top searched job categories for Remote Itsm jobs are:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 86% Full Time, 1% Part Time, 1% Temporary, and 8% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

ITSM Tester @ Remote

Momento USA

Belmar, NJ • Remote

Contractor

Posted 8 days ago

Job description

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a ITSM Tester.

Role: ITSM Tester

Location: Remote

Long Term Contract

W2 Position

Job Spec –ITSM Tester
Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across functional (end to end), integration, regression, and UAT cycles.
Collaborate with Test Lead, business stakeholders and technical teams and ensure test scripts, test scenarios, and acceptance criteria are aligned to approved test plan.
Ensure full traceability from requirements to test cases and test results.
Coordinate with business SMEs, developers, architects, and process owners throughout the testing lifecycle.
Validate ITSM functionality across modules such as Incident, Problem, Change, Request, Knowledge, ITOM and CMDB.
Oversee defect management including logging, triage, prioritization, and retesting.
Facilitate defect review meetings and provide clear status reporting to stakeholders.
Manage test data preparation and maintain quality and availability of test environments.
Support UAT planning, execution, issue resolution, and business stakeholder engagement.
Ensure all testing aligns to ITIL best practice and ServiceNow platform standards.
Use and manage test management tools.
Promote use of the ServiceNow Automated Test Framework (ATF).
Produce test documentation including test summaries, metrics, and closure reports.
Drive continuous improvement across testing processes and quality assurance practices.

Thanks,  

Samuel Brown

Momento USA | Exceeding Customer Expectations… 

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031 

Interstate Business Park 

Tel : Direct: 856-452-8436/856-456-1805  Extn 1020 

Email: sam@momentousa.com  Web: www.MomentoUSA.com  

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.