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Remote Itsm Jobs (NOW HIRING)

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes, drive service improvements, and ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week) Location: 100% Remote Hourly Rate: $55-75 per hour Position Overview We are seeking a specialized Halo ITSM ...

New

Maximus

ITSM Tools Analyst

VA · On-site +1

This is a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the ...

Maximus

ITSM Tools Analyst

VA · On-site +1

This is a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the ...

XTIVIA

Be Seen First

Remote Senior Account Executive - Commercial ITSM Sales

Washington, DC · Remote

$95K - $125K/yr

XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located in the DMV area Duration ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Remote (USA). Local candidates may be expected to work at the client site in Rockville, MD 1-2 days per week. Travel for a conference or to another ICF location for collaboration may be required once ...

Xtivia

Senior Account Executive - Commercial ITSM Sales

$95K - $125K/yr

Job Type Full-time Description XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

Maximus

ITSM Entitlement Analyst

VA · On-site +1

This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote itsm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
More about Remote Itsm jobs
What cities are hiring for Remote Itsm jobs? Cities with the most Remote Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Remote Itsm jobs? States with the most job openings for Remote Itsm jobs include:
What job categories do people searching Remote Itsm jobs look for? The top searched job categories for Remote Itsm jobs are:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, and 4% Contract. Highlights an 70% Physical, 7% Hybrid, and 23% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
BMC Helix ITSM Migration Specialist (Remote)

BMC Helix ITSM Migration Specialist (Remote)

Falcon Placement Services LLC

Englewood, CO • Remote

Contractor

Re-posted 16 days ago

Job description

We're Hiring: BMC Helix ITSM Migration Specialist (100% Remote | Contract)
Client Location: Englewood, CO
Remote Opportunity | Contract Role

Are you an experienced BMC Helix expert ready to take on a major migration project? Join us as we lead the transition of Helix ITSM applications from on-premise to cloud environments.

What You'll Do:

  • Lead and support the migration/upgrade of BMC Helix ITSM (v21.03+) environments.

  • Develop automation workflows using Jenkins, Ansible, and Groovy.

  • Work hands-on with Kubernetes & Helm for orchestration and deployment.

  • Write and manage complex Oracle SQL/PLSQL scripts and stored procedures.

  • Support AR System Development, CMDB structural updates, and Foundation Data management.

  • Perform data migration using Helix Data Manager (HDM).

  • Create Splunk queries, troubleshoot with AR System Log Analyzer, and build Helix Dashboards (Grafana).

✅ Must-Have Skills:

  • Kubernetes, Helm Charts (Dev experience)

  • Jenkins (Groovy scripting), Ansible

  • Shell scripting (Linux), Oracle SQL/PLSQL

  • BMC Helix ITSM Development & Administration (v21.03+)

  • Data migration using HDM

  • Tools: Splunk, Kafka, AR System Log Analyzer, Helix Dashboards

⭐ Nice-to-Have:

  • Java or Python development experience

  • Kubernetes Certification (CKA – Preferred)

  • Experience with performance testing tools (LoadRunner, JMeter, Locust)

Interested? Let’s connect!
Tag someone who might be a great fit or send your resume to [your email/contact info].

#BMC #HelixITSM #Kubernetes #OracleSQL #DevOps #RemoteJobs #ITJobs #ContractJobs #LinkedInJobs #MigrationSpecialist