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Remote Itsm Jobs (NOW HIRING)

Govcio LLC

ServiceNow Developer (Remote)

$120K - $130K/yr

This role will be a fully remote position. Responsibilities * Develop, Maintain and expand a set of ... ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile ...

Maximus

Analyst - IT Service Management

VA · On-site +1

This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions ...

cb20 Inc

Field Services Coordinator/Dispatch

Malta, NY · Remote

$23 - $25/hr

Clearly and accurately document user cases within ITSM ticketing system. * Prep technician and customer for deskside visit. * Provide service validation (through remote tools) at the end of an ...

Toptal

VP, AI Services - US-Based

... ITSM solutions for our clients. This is a client-facing leadership role that sits at the ... This is a remote position. Applicants must be authorized to work in the US at the time of hire.

Toptal

VP, AI Services - US-Based

North, SC · Remote

... ITSM solutions for our clients. This is a client-facing leadership role that sits at the ... This is a remote position. Applicants must be authorized to work in the US at the time of hire.

Humana

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Tampa, FL · On-site +1

$108K - $148K/yr

The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Atlanta, GA · On-site +1

$110K - $151K/yr

The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Boston, MA · On-site +1

$124K - $170K/yr

The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

Humana

Senior Incident Management Practice Engineer

Dallas, TX · On-site +1

$113K - $155K/yr

The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos ... This role is not eligible for work sponsorship Limited Geography Remote - This is a remote position ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote itsm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
More about Remote Itsm jobs
What cities are hiring for Remote Itsm jobs? Cities with the most Remote Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Remote Itsm jobs? States with the most job openings for Remote Itsm jobs include:
What job categories do people searching Remote Itsm jobs look for? The top searched job categories for Remote Itsm jobs are:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 86% Full Time, 1% Part Time, 1% Temporary, and 8% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

Senior ServiceNow Business Process Consultant- ITSM

System One

Arlington, WI • Remote

$107K - $131K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Job Title: Senior ServiceNow Business Process Consultant- ITSM Type: Contract Work Model: Remote – offsite

Responsibilities

  • Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
  • Support documentation of functional and non-functional requirements for ServiceNow implementations.
  • Translate business needs into clear, actionable user stories and acceptance criteria.
  • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
  • Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
  • Analyze and document existing applications to be transitioned into custom ServiceNow applications.
  • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
  • Define and execute test cases; coordinate user acceptance testing and issue resolution.
  • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs.
  • Ensure delivered solutions meet defined requirements and quality standards.
  • Contribute to process documentation, training materials, and continuous improvement initiatives.
  • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
  • Provide project updates, status reports, and documentation for decision-making and governance.
  • Conduct training sessions and create user guides as needed.
Requirements
  • 5+ years of business analysis experience, with 1+ year focused on ServiceNow implementations.
  • Strong Experience with ITSM, CSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications).
  • Familiarity with ServiceNow data structures, tables, and workflows.
  • Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation.
  • Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field.
  • Project management and/or business process experience in a business context.
  • Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
  • Familiarity with Agile, Waterfall, and Hybrid development methodologies.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, facilitation, and stakeholder management skills.
  • ServiceNow Certified System Administrator

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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