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Remote Itsm Jobs (NOW HIRING)

ATA Services

Remote Helpdesk Support

Santa Fe, NM · Remote

$21/hr

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a ... Create and manage tickets in FreshService ITSM for all requests. Provide Tier 1 support, including ...

Emory Healthcare

ServiceNow ITSM Change Manager

Atlanta, GA · Remote

$47.50 - $59.01/hr

Remote position, however candidates must reside in one of the following states: Alabama, Arkansas ... Emory Healthcare is seeking a ServiceNow ITSM Change Manager to serve as a subject matter expert ...

Hyland

Solution Owner of ITSM

$135K - $156K/yr

Remote Hyland is looking for a strategic and collaborative Solution Owner aka Salesforce Developer ... ITSM processes • Strong understanding of Salesforce security model (profiles, permission sets ...

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How much do remote itsm jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote itsm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

More about Remote Itsm jobs
What cities are hiring for Remote Itsm jobs? Cities with the most Remote Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Remote Itsm jobs? States with the most job openings for Remote Itsm jobs include:
What job categories do people searching Remote Itsm jobs look for? The top searched job categories for Remote Itsm jobs are:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

REMOTE - ITSM -Dod Secret- Solutions Support Service NOW/ SharePoint

Associates Systems LLC

PA • Remote

$49.50 - $64.50/hr

Other

Posted 21 days ago

Job description

This is a full time direct opportunity contingent upon contract award.
Salary is open DOE.
Active DOD Secret a must and a current IAT Level II Certification
Any one of the followingCCNA Security,CySA+,GICSP
GSEC, Security+ CE,CND or SSCP
Bachelor's degree in computer science, information technology, or an equivalent technical degree from an accredited college or university.
10-15 years+ experience with delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support Teams, OneDrive, SharePoint, and ancillary products including Power Platform.
All qualified resumes will be responded to in 24hrs or less.
These positions are contingent upon contract award- Anticipated Oct 1st time frame
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