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Remote Itsm Jobs in Atlanta, GA (NOW HIRING)

MMI

ServiceNow Administrator

Alpharetta, GA · Remote

Remote (pure remote option no location preference) Position type: Contract Job Requirements: -Lead ... ITSM tool experience, specifically Asset Management Tools like ServiceNow CMDB/Discovery -Network ...

RELX

Senior Site Reliability Engineer II

Buford, GA · On-site +1

$125K - $209K/yr

... ITSM and incident workflows using ServiceNow * Strong written communication skills with experience documenting systems and processes in Confluence * Ability to work independently in a remote or ...

RELX

Senior Site Reliability Engineer II

Atlanta, GA · On-site +1

$125K - $209K/yr

... ITSM and incident workflows using ServiceNow * Strong written communication skills with experience documenting systems and processes in Confluence * Ability to work independently in a remote or ...

RELX

Senior Site Reliability Engineer II

Alpharetta, GA · On-site +1

$125K - $209K/yr

... ITSM and incident workflows using ServiceNow * Strong written communication skills with experience documenting systems and processes in Confluence * Ability to work independently in a remote or ...

RSM

ServiceNow Engagement Manager

Atlanta, GA · Remote

Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote ... Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other relevant ...

New

Southern Company

Digital Experience Analyst

Atlanta, GA · On-site +1

$94K - $112K/yr

... ITSM and enterprise systems * Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health ...

Southern Company

Digital Experience Analyst

Atlanta, GA · On-site +1

$94K - $112K/yr

... ITSM and enterprise systems * Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health ...

NTT DATA Services

SAP FI/CO Lead

Suwanee, GA · On-site +1

$52.75 - $68.25/hr

Exp in ITSM tools, JIRA etc. Strong influencing and excellent communication skills. Ability to ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote itsm in Atlanta, GA is $20.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $21.97 per hour, depending on experience, location, and employer.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Atlanta, GA?

The most popular types of Itsm jobs in Atlanta, GA are:

What are popular job titles related to Remote Itsm jobs in Atlanta, GA?

For Remote Itsm jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Atlanta, GA look for?

The top searched job categories for Remote Itsm jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Itsm jobs?

Cities near Atlanta, GA with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Atlanta, GA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,009 per year, or $20.7 per hour.

ServiceNow Administrator

MMI

Alpharetta, GA • Remote

Contractor

Re-posted 9 days ago

Job description

Job Description

Hi Michael,

I am recruiting on behalf of a top client, They are seeking for a ServiceNow Administrator

Location: Remote  (pure remote option no location preference)

Position type: Contract

Job Requirements:

-Lead assigned solution implementation efforts on the ServiceNow platform.

-Provide thought leadership in the ServiceNow design and development of functional requirements

-Create and maintain product related communications and training materials

-Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

-Ability to work and team with a multitude of different people to balance demands

-Acts independently with indirect supervision

Qualifications

Skill Requirements:

-3-5 years hands-on ServiceNow or similar ITSM tool experience, specifically Asset Management Tools like ServiceNow CMDB/Discovery

-Network Asset Management experience

-Configuration Management experience

-Ideally, Network Security experience

-ITIL Certification a plus

Experience/Required Skills:

-ServiceNow administration experience required Graphic & Web Design experience required

-Development experience in client and server-side Javascript or Java

-Knowledge of technical components such as VPN, LDAP, SSL and other such technologies

-Experience implementing high traffic web applications with dynamic UI.

-Experience with HTML, CSS, JavaScript, AJAX.Ability to create original thematic overall visual designs (comps) based on client template guidance or general branding and identity elements

-Experience in web application development a plus; understanding of HTTP request model, synchronous and asynchronous requests, performance best practices, browser rendering pipeline, etc. preferred.

-Experience with aspects of mobile device design and UI Thorough understanding of CSS specificity and cross-browser compatibility issues

-Demonstrable experience integrating code into large projects and codebases

-Strong customer service mindset

-Excellent verbal/written communication skills

-Minimum 5 yrs. of software development experience, preferably in client services Experience in analyzing and estimating business

-Must be a self-starter and possess excellent attention to detail, and effective time management skills.

-Experience in a global firm a plus

-A fundamental understanding of ITSM or ITIL requiredWorks well in a virtual team environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply